Advertisements I have an Weaknees upgraded HR10-250. I just got the upgrade message last night and having not read this site at the time, didnt think there would be any issues. I woke up this morning to find a completely blank screen. Only green light on front so assuming any uopdates were already complete I powered it down for reset. It powered up and got to a screen that has the Tivo logo and a message that says 'Installing new software from the Tivo service. This will take a few minutes.'. I waited with that screen for almost a hour and half. When it didn't get anywhere I called D*. They said to reset again. We had the same message after powering up so they said hard drive was bad and would send me another one. My question is, is there a way to get past this????? I dont know what unit they will send me. And I hate to loose my HR10-250 and the money I spent on the upgrade plus all the shows I hadnt even watched. Any help, suggestions, advice would be very appreciated.