Frontier refusing to open account without DVR

Discussion in 'TiVo Coffee House - TiVo Discussion' started by FLSunshine, Mar 6, 2020.

  1. fcfc2

    fcfc2 Well-Known Member

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    For the folks hearing about what appear to be almost irrational and illegal business practices by Frontier, I understand as it would strain credibility for most folks. However, for whatever reasons, Frontier, who has been on the verge of bankruptcy since purchasing some of Verizon's assets a few years back, seems to have a desperate mode of operation. They seem to continue to do things which astonish many folks, like charging you $10 a month for their router...you don't have to use their router or even have one in your home...you still get to pay the $10 charge. There has been some recent legislation to possibly reverse this, but my guess is that they will continue to charge anyone who doesn't go through a formal complaint process with the FCC or whoever. In a similar manner, over time they have initially refused to allow the rental of a cable card for new service, CSRs nor line SCSRs had the ability to add them via their computers, only a formal FCC complaint would get this "fixed" with some lame excuse.
    This latest variation, in which you cannot get TV service without paying for the DVR and "service" is just the latest variation of their irrational behavior...BTW, this is a clear violation of the FCC's cable card rules but apparently if you don't go through with the FCC complaint you will continue to pay anyway....apparently enough folks don't want this hassle and just eat it.
    By the way, if and when they get to file bankruptcy, it will be to "reorganize" their debt, they have been trying to sell various of their assets but without too much success, except for a few states in the northwest.
     
  2. FLSunshine

    FLSunshine New Member

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    yes, was just told by their reps this morning they refuse to supply cable cards on any new account.
     
  3. HerronScott

    HerronScott Well-Known Member

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    Have you reported this to the FCC yet (if not why not)?

    Scott
     
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  4. mattyro7878

    mattyro7878 Well-Known Member

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    Frontier is one of my options here in Southern CT. My contract with Comcast ends in June or July. I am not looking forward to duking this out with Frontier. I want a smooth transition if I choose to switch. I guess theres always YTTV and internet while the battles rage.
     
  5. FubarJeb

    FubarJeb New Member

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    Around July 2019, I called a Frontier sales representative to purchase their ultimate TV package 500/500 Mb FiOS plan in the central FL market. I told the rep that I wanted to use my own router and I needed four cable cards. He try talk me out of using my own router and to use their DVR boxes, but I politely insisted that I wanted to use my own equipment. He said no problem and scheduled my install.

    On the day of the install, the Frontier technician (not a contractor) came to my home with a router and a Frontier DVR box. I politely explain to him that I was going to use my own router and I needed four cable cards for my TiVo boxes. He try to talk me out of it but gave in. Next, he drove to the local office to pickup the cable cards and went back to my house to install the equipment.

    The installer was an old GTE/Verizon guy that has stuck with company through all the mergers/buy-outs, and he seemed really knowledgeable. In fact, he mentioned to me how Frontier's billing system works. Basically, the rental equipment has to be online and connected to my home internet; so, it can phone home and be added to my account. Then, I would start being billed for it.

    So, I never connected the Frontier router or DVR, and it was returned to them without issue. To this day, I have yet to be billed a router or DVR fee. This was my personal experience with setting up new service with Frontier and your mileage may vary.
     
    Last edited: Mar 17, 2020
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  6. Series3Sub

    Series3Sub Well-Known Member

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    Simple: First go the FCC route; that should fix everthing. Or, do as FubarJeb and others have done; that seems to work, too. I'd say you've gotten good help (options that have been successful for other posters) on this forum, so far. The choice is up to you, OP.
     

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