Frontier FIOS Frustration

"Honor do not offer" is acceptable. They have a record that they contacted you twice and you did not respond.

Very clever work on their part, just treading the line. Knowing Frontier very well, probably just by accident rather than design. BTW if you ever do get a cable card, their service works pretty well.

 

Not at all. File another/escalate the FCC Complaint.

 

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"And we would have gotten away with it, if it weren't for that meddlesome post office."

 

Yeah, no way they could do that on purpose. Frontier is utterly and totally incompetent. They can't function at all up here in CT (ex U-Verse).

 

After going back to FIOS I had the same problem. On the forth call the rep filed out some paperwork and I was good to go in about 15 min.
The other three call I hung up after 1 hour each time. I think you just need the right CSR.
I was going crazy but now it is handled.( I hope)

Mark F.

 

I have the G1100 with 75/75 service. No problems.
I also had "Prime" TV for years with Frontier....zero problems. I cut the cord last year.....and hopefully won't go back based on these problems. Frontier is very hard to deal with on the phone. I've had multiple internet issues and never make any progress. I just reboot my whole system (OTN, router, all Tivos) and move on.

 

And the saga continues, I have been fighting the $11 DVR charge for months and months, finally I was told that the only way they would be able to remove the charge was to first send me one and then when I returned it, they would be able to take it off. I agreed, but about a week and a half later, I received a DVR, a cable box, and one of their Arris routers. I started to call to get a return shipping label....it took 3 tries and almost another month to finally get the return box. Another 3 weeks or so go by and a CSR reported he could see my returned equipment and the now 2 boxes would be removed from my account. Then, I wait till the next bill and sure enough, the 2 boxes were removed from my bill.....however, suddenly there was a $10 charge for the "FiOS TV Quantum Enhanced Experience". Another call explained that this charge was for the "service" I had with the Frontier "Quantum" boxes which, of course, I did not have. After twice trying to get a CSR to be able to remove this charge without it automatically repopulating resulted in yet another FCC complaint. Just yesterday, I got a call from some poor guy in the Executive Relations Department and after stuttering and stammering away in one of the most pitiful apologies you could imagine finally explained that of course there was a way to remove this charge but the CSR's just didn't know that and he would get someone to do exactly that...right away.
The thing is these folks are not just incompetent, someone higher up is actively giving them bad information and instructions. One of the CSR's who had actually try to help me, actually read portions of a memo regarding the Frontier folks who were part of the CA, TX, and Fl takeover from Verizon were the targets of these new charges.