Frontier Fios Cable Cards Support

I have two Frontier FIOS cable cards, so they haven't turned them off. I got the last one a few months ago. I haven't heard anything about not sending out new ones, though. I'm in California and I don't know if there are any differences by region.

 

I have had FIOS cable cards since I had the service starting with Verizon. I added a new Bolt to my setup in August and therefore needed an additional CC. The regular Frontier rep could not give me an additional CC and had to transfer me to the retention guru. It did require a tech visit (don't know why) but that was free and I ended up getting 2 CCs as he had a spare with him.

 

Go ahead and get an FCC Complaint filed:

FCC Complaints

-KP

 

Back in January I re-enlisted with the cable hordes on Frontier FIOS and was told the very same thing. Some wise gentleman in this forum recommended that I contact the FCC over the matter. Within two days a compliance officer at Frontier called me on my cell and apologized for the misinformation I was given. The CC is not dead, no matter what customer service wants you to believe.

 

As other distinguished members of this forum will tell you, cablecard support is mandatory for a cable company. If all their video offerings are data or internet based they don't have to supply cablecards. That FCC complaint will get you an answer much quicker than Tivo's and frontier's people.

 

This is a common BS issue with Frontier, the only way to get it quickly resolved is to file the recommended FCC complaint. The front line CSR's are given this pure and utter lie to hand out and hope that folks will just believe them and drop it....apparently this works often enough to make it worth Frontier's deception. The guy or gal who calls you from Frontier will be extremely apologetic and get you taken care of but there is nothing done to change the purposeful misinformation. They are low on the ethical scale.

 

Technically it is only mandatory for support of Linear QAM content (not cable providers in general), as those with IPTV only channels (mostly a Comcast issue at this point) are learning. And while that requirement for support of CableCARD for linear QAM content still exists for now, it does expire in a few more years (and while many providers may continue to support it, they will not be required to do so).

Frontier FiOS, on the other hand, being Verizon FiOS with a new paint job, is linear QAM (Verizon, at one point, had a beta with pure IPTV, but they canceled that particular beta, and reverted to linear QAM for now).

 

As others said, you are being lied to. I have frontier since May and got a cc installed along with my service by the tech.

 

I can understand that nonsense coming from Frontier, but TiVo?! Crazy.

Currently they're offering YouTube TV as a package deal with Fios Internet, so it looks like they might go that way if/when they shut down QAM.