Got the Friends and Family offer today... $100 off a Bolt+ Vox 3TB and $200 off lifetime service! Great deal! Unfortunately just bought one last week and haven't had it yet more then a week... TiVo's solution? They are forcing me to RMA/return my barely used TiVo and re-order under the promo. I think they have a 30-day return policy. Hopefully all of you that bought within the last 30 days will flood TiVo with return requests to re-order under the Friends and Family offer that I assume everyone is receiving. Maybe they will rethink their approach to customer service if they get enough barely used devices back!