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Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by dmastro, Jun 8, 2006.
4x better is DB8
So you're upset because you can't get something for free that you don't need? Or rather, you already got the dish, but you're upset that they won't install it for you? Sounds like a bad case of not being able to take that someone got a better deal then you, even if they got something like "teats on a bull" totally useless to you. Not to mention that some of them might have been upgrading from a non-3 LNB dish and so they already needed a dish upgrade to use the HR10, a different situation from yours. Finally, after reading this board, you know deals vary from customer to customer. Why get upset when you know that, esp over something you don't need?
I am, but I thought you meant to use the guide to select the program and then tell TiVo to setup a Season Pass.
Who says I'm upset. More likely being annoyed.
I'm not upset that they replaced my Hd_250 for $20. However I don't see the logic in them wanting my owned receiver that I paid $850 for. They come out ahead in the deal by getting another receiver that they can sell again. plus if I cancel my service I have to return the leased unit. So I end up with zilch, just the memory of $850.00 that I once had. What a Scam!
So, on my third call I got someone who knew about the deal, but said it was a specific promotion that I did not qualify for. I asked what one needed to qualify and she just repeated that I didn't qualify. I've been a subscriber since Feb 2002--have just about everything except the soccer and baseball packages. I've got Total Choice Premier, NBA League Pass, NFLST with Superfan, Jadeworld, HD Package and seven receivers. I've got two HD Tivos--maybe that's the problem? I'll try again.
Since it is such a scam you are not forced to take them up on their offer. You can have your unit repaired. Don't let them scam you man! Fight the cause!!
I agree w/you...altho you receive the enjoyment of using the HR10/250 replacement at minimal cost, it's now a lease that must be returned and the $850 you invested on your original unit is gone.
Personally, I'd be upset. And I'd probably be on the phone talking to someone in customer retention about it.
Especially when people here (myself included) are receiving free units ...also leased but we didn't have to 'exchange' anything...for nothing more than another 2 yr commit and $19.99.
You got a raw deal.
I've called twice, been denied both times. First time, said I wasn't an ST suscriber (true), wasn't eligible, but offered a $100 credit. I said no. I offered to sign up for ST on the spot, but that didn't work. Second time, I was offered a $200 credit after I said I might as well switch to Comcast and its DVR for all of my HD (ugh!). This offer was combined with a 3-LNB dish and a 2-year subsrciption, was told that I 'wouldn't need' the 5 LNB until the new model came out later this summer. No specifics on what the upgrade policy would be.
Interestingly, they were keeping track of my calls on the ticket, which limits my flexibility in calling back again. They said they'd give me 2-3 days to 'think it over' and would mark the ticket accordingly.
TiVo is supposed to come out with their own HD DVR later this summer. What's the disadvantage to waiting for that and then combining it with the D* HD package? Would I have to purchase the antenna and installation separately?
First call to retention, and got
- Free HR10-250
- Free OTA antenna
- Free 5 LNB
- Free installation
I did have to pay $19.95 for S&H. Looks like I was lucky gettign it on the first call given how late I came into this offer. For what it's worth, the CSR did tell me that she had to dig around a bit to find the offer because they are trying to keep it hidden.
Do you have ST? I didn't, and that seems to be the stumbling block. Couldn't get over that hurdle.
Keep trying - I've never had it (ST) but got the deal on the third or fourth call in.
Sorry, yes, I did forget to mention that. When they picked up, I merely asked about a special free HD DVR offer for ST subscribers. She confirmed that it existed even before pulling up my account information.
TiVo is supposed to come out with their own HD DVR later this summer. What's the disadvantage to waiting for that and then combining it with the D* HD package? Would I have to purchase the antenna and installation separately?[/QUOTE]
UNless Im mistaken, the new Tivo unit you are talking about will NOT be able to be used with D*. The only DVR that will be able to be used in the future will be D* own model. That keeps D* from paying a fee to tivo.
First call to retention and I received:
- Free HR10-250
- Free HD receiver for LIL coming June 28 for Denver (I didn't ask model)
- Free 5 LNB
- Free installation
- Free SuperFan
$19.95 shipping and handling. I simply asked if there were any specials for an HD DVR for ST subscribers (as mentioned before here). She pulled up my accound and said that yes I could get the HD DVR free by keeping ST for 2006. She then went on to try to sell me the OTA antenna because I wouldn't be able to pick up the new HD locals starting June 28 with the HD DVR. So I asked about replacing my old HD receiver w/o DVR so I could get them and she said I could get the HD receiver and 5 LNB free now too. Then I brought up SuperFan and she had to put me on hold and a few minutes later told me that was free since I had it last year. All seemed too good to be true but it is already posted under current orders in my account online.
I've lost HDMI and have occasional loss of picture. Called CC today and was told no replacement is available. Offered $499. Never got to what to do with existing receiver. Stopped the process right there. Paid $999 for ownership, bought warranty to be made whole in event of malfuntion. If they cannot honor their warranty, I told them I want the $999 back. Paying that much I need to own it. Even if it becomes a $999.00 paperweight, because it will mine. Now if they refund the $999 and I have to payfour or five hundred for a new one (leased box), the five or six hundred I keep and the almost two years of equipment use will ease the pain. Waiting to hear from CC corporate. Will Update.
I would have taken the $499 and ran. then called DirecTV and got one for free.
But that's just me.
The free one from DTV with SF, for keeping ST, arrives with installer tomorrow morning. The $499 is still on the table. I'll take a replacement from CC for my original unit and be happy. If they can't live up to their warranty, they should refund the cost of the unit. The warranty fee will have then been earned, and that they can keep.
Tried, but couldn't resist. What about the Laws of spelling?