Free (Mostly) HR10-250

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by dmastro, Jun 8, 2006.

  1. Beary

    Beary New Member

    32
    0
    Feb 24, 2005
    Oakland, CA

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    Did your mailing have a serial number to use to get the free HD Tivo? and what do you mean free Sports Illustracted sub? does that refer to the magazine SI?
     
  2. purwater

    purwater I make tasty water

    622
    25
    Aug 25, 2005
    SW Virginia
    It had a code I think to use for the free HD Tivo. I'm at work so I can't look right now. Yeah it was 40 issues of Sports Illustrated free by sending in the enclosed card. I'm not sure if there were strings attached after the free ones or not.
     
  3. ParsonsBri

    ParsonsBri New Member

    13
    0
    Oct 7, 2003
    Avon, Ohio
    Great deal! I am customer since 9/95.

    I just called retention and though it took 2 calls, I am satisfied.

    - Free HR10-250
    - Free 5-LNB
    - Free Superfan
    - $19 installation for this Thursday!
    - Had to extend for 2 years

    Sweet!

    I may have got in just under the wire. Cleveland HD locals are scheduled to go up 6/28.
    She promised me that when the new HD DVR's were available, I could upgrade for free.
     
  4. pintnight

    pintnight BOO!

    71
    0
    Oct 6, 2004
    West of...
    I have a 5 LNB dish that I haven't put up yet. I called DirecTV to have their installer install it for me. I told the CSR that I want my new 5 LNB dish to be installed. The installer arrives this morning at 8 AM sharp. He said his order was only for a relocate and he won't install my new dish. He told me to call the DirecTV operator. So, I did. The DirecTV CSR told me that I do NOT need a 5 LNB for the HR10-250 and she refuses to change the order so that guy will install it. I tried to reason with her for 10 minutes that a 5 LNB is no different to using a 3 LNB (already have that) and that I just want the 5 LNB up so that when the new DVR comes out I can just plug it in and I'm ready to go. Still wouldn't budge. I just hanged up on the CSR. I know I could have called back to get another CSR and would probably got the work order changed. I told the guy to "forget it" and have it installed later since I'm tired of playing phone hockey with DirecTV CSRs.
     
  5. Guindalf

    Guindalf Now with added dalf

    2,635
    0
    Jun 13, 2001

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    You have absolutely no need for the 5LNB dish yet. I think you'll find that when you get a receiver/DVR capable of MPEG-4, they will happily install the dish at the same time. I don't understand why you're getting upset over something that has no benefit to you?
     
  6. pintnight

    pintnight BOO!

    71
    0
    Oct 6, 2004
    West of...
    DUH, I know that. And for all the people that are getting a 5 LNB with their HR10-250 HD DVR. If they can get a 5 LNB installed when they don't need them right now, why can't I get it installed? :rolleyes:
     
  7. BigBoris

    BigBoris Member

    39
    0
    Oct 9, 2001
    Seattle, WA
    Just called retention (800-824-9081) and asked about $19.95 HD Tivo deal my friend got. No go. Was told I needed a code from a postcard.

    How long are you guys waiting between rounds of CSR roulette?

    Thanks,
    Boris.
     
  8. kbcrowe

    kbcrowe Member

    99
    0
    Dec 12, 2000
    Madison, AL USA
    I waited an hour, got it on the 2nd try.
     
  9. AstroDad

    AstroDad Like Death & Taxes

    6,347
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    Jan 21, 2003
    Houston
    Man, the more I read about people having to call multiple times the luckier I feel that I got it on the first try. My CSR said yes before she even pulled up my account!
     
  10. TBoyd

    TBoyd Less Cable, More Cloud

    371
    18
    Apr 9, 2000
    SF Bay...
    I've had Directv for 6-7 years but my bill is only $70/mo or so. I have total Choice HBO/Starz. I don't have Sunday Ticket or other premium PPV and never have. I have to admit I'm unlikely to sign up for ST unless necessary.

    I now have an HDTV driven by an SD Tivo Series 2 and I'd LOVE a $20 HR10-250. There is Comcast in my area with HD and I have a Cablecard slot.

    I've not gotten any upgrades from Direct but did take advantage of their dish moving offer back in November 2005. I think I'm obligated for another year for that. IIRC it's a 3 LNB Oval dish.

    I'm in a major market area -- SF Bay Area.

    1. Do you think I could make a reasonable case for the $20 shipping offer on the HD Tivo?

    2. If so, what tack would you take? Suggest I'd like to see about 'downgrading' my current service to the minimum so I could get Comcast HD? Other?

    Thanks,
    Tim
     
  11. blackhawks1

    blackhawks1 New Member

    2
    0
    Jun 20, 2006
    I bought the hd-250 about 15 months ago. Last week The unit locked up so they said no problem will send you a new unit for 19.95 shipping and you return your unit. I thought GREAT! When I called to activate the replacement unit I was informed that this was now a leased unit. (first I heard of it) and that I would need to return the unit I paid $850.00 for. Also since this is a leased unit when the service is cancelled I will need to also return the leased unit.

    Now correct me if I'm wrong, but what they are doing is taking my $850.00 receiver that I own, for nothing. I asked to speak to someone else about this and they say there is nobody here that can help you with this problem if you don't agree just return the receiver we just sent you.

    Has anyone else run across this yet and what did you do?
     
  12. shacky

    shacky New Member

    32
    0
    Oct 16, 2003
    Received my invoice today and was alarmed to see I was being charged $74.29 for my HD setup.
    HD-DVR System = $49.00
    Handling & Install = $19.95
    Tax = $5.34

    Called retention and explained that I was under the assumption that this was a freebie type deal but I understand the S&H and Tax charges even though the lady did not mention any charges.
    The guy looked up my account and saw that it was all completely credited...no charge for OTA antenna, HD-DVD, install, S&H, or taxes. Said to wait for the paper bill and it should be accurate.
    For my trouble he gave me 3 months free HD package (I was getting it at 50% off).
    I hinted that I would prefer SuperFan instead but he said I should try back a little later. Damn it!
     
  13. desulliv

    desulliv Member

    338
    0
    Aug 22, 2003
    So far, no go. I've talked to two CSRs in the last two days. The last guy did give me $20 off my bill for six months because I'm such a "good" customer. He said he looked and didn't find anything about the HD Tivo for only shipping charge, but did say to call back because they have several call centers and some of them might be offering this deal and I might hit one next time I call.
     
  14. Jebberwocky!

    Jebberwocky! Guest

    11,759
    0
    Apr 16, 2005
    When I called to activate my new receiver the answering robot told me I was one of their best customers. When I spoke to a human (who couldn't seem to figure out how to activate me) the first thing he said to me was that I was one of their best customers.

    After CSR #1 abruptly transferred me back to the menu (after 1/2 hour of trying to activate my receiver) the new CSR started out our talk by telling me that I was one of their best customers. For those keeping score at home, that three times they told me I was one of their best customers.

    In all the previous times I've called to do whatever, I was never told this.

    My bill averages just under $100 month - anyone else experience this?
     
  15. Javier005

    Javier005 New Member

    12
    0
    Mar 23, 2006
    I also was able to get a free hr10-250 with the 20 dollar shipping charge. I called the retention department and asked about the 'free hr10-250 deal.' The person I talked to put me on hold for a minute and came back and said I was 'eligible' for the free unit.

    I wonder what the criteria for being 'eligible' is? I have an hr10-250 and I spend about 70 dollars per month, including the HD package. I have also been a NFLST subscriber for the last two years and have been with directv since 1998.

    I guess i should have tried to get more. I am glad I got this deal because I spent 400 dollars earlier this year to get my first hr10-250.
     
  16. Rollo27

    Rollo27 New Member

    17
    0
    Jun 20, 2006
    Orange...
    I've been following this site for two years. Never got the deals you guys got. Till now! Called yesterday, talking about dropping ST, offered free SF. Said I 'll think it over. Called on my second phone line tonight asking is this deal (HD-DVR and SF) available. Hold for two minutes, the csr returns saying I qualify. She's setting me up...disconnect. Call back and have to plead (csr: I see you were offered free SF yesterday). But, I was told I qualify. I asked is it available, and was told I qualify. What did I do wrong, miss? I was told to hold on while it was set up, then disconnect. You tell me it's not available, then I must be lying to you. You say it's not possible to get an HD-DVR and SF, then I'm lying to you. She gave it to me. I praised her skill level and we're all happy. I love you guys!!!!!!!!!!!
     
  17. terpfan1980

    terpfan1980 It's Just TV TCF Club

    23,742
    1,631
    Jan 28, 2002
    Xbox Live:...
    Just curious for those getting this offer, are the new HR10-250s people are getting Leases or purchases?
     
  18. Rollo27

    Rollo27 New Member

    17
    0
    Jun 20, 2006
    Orange...
    I don't know whether mine was a lease or not. But, since I paid a GRAND for my first one, if this offer is a lease....It's okay.
     
  19. desulliv

    desulliv Member

    338
    0
    Aug 22, 2003
    The two offers I got after being told the "freebie" was not available were: buy outright for $699 with no service commitment; or lease for $399 with 24 month commitment. I wasn't interested in either deal so i didn't pursue whether the lease involved more than the two year commitment or not.
     
  20. codespy

    codespy Go A-Rod (Packers)

    608
    0
    Jan 6, 2006
    Packerland, USA
    Receivers since 3/1/06 from DirecTV are leases, not purchases, from what I have seen.
     

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