As the thread for this issue is getting L O N G..... How about a sticky to show how to get this fixed? ISSUE: When selecting a DVR event to watch, you see the arrows and an ad TRY to start. Screen will go blank (device is hung.) A reboot is needed before you can do anything. FIX: Complete an online service ticket (or call) TiVo letting them know of the issue. They will REMOVE the ads per device. If you have more than one DVR, you will need to do a ticket for each one. My BOLT had the ads removed about 2 days after I did the ticket. You can tell when the ads have been removed when you no longer see the arrows when you start a DVR event.