Advertisements As I sit here as a Comcast user on a Friday night, with two different models of TiVo with the same symptoms -- V58 or V53 on most channels, and Comcast is unable to assist me -- I am wondering if the grass is any greener on the FIOS side of the street. After all of this time, the level of cluelessness that I get from Comcast is unbelievable: I was seriously told that the reason that I could not record network TV shows was that I did not buy a Comcast DVR. No further assistance was offered. The agent would not let me talk to anyone else. The cablecard support people sent me 35 miles away to an XFINITY store to pick up replacement cablecards, and the store tried to sell them to me for $30 each. I walked away empty-handed. I am now awaiting mail order cablecards, which are cheaper, but still not free. Is it really going to be the cablecards? Both went bad at the exact same time? This evening (Friday), I was referred to the cablecard pairing help phone number, which is closed, and a TiVo debugging number, which is not open until Monday morning. I have not been offered any kind of service call to my house. I am paying over $200/month for TV and Internet. So, if I switch to FIOS, is this going to get any better? I am moving in a month -- good time to make a change, unless FIOS is even worse.