Fios phone tech says HBO not possible with S3

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I had the same problem with both my Tivo boxes. THe S3 has been working perfectly with FiOS for several years. When I installed the Premiere last week, neither HBO nor Cinemax would work on it, and it killed them on the S3 as well.

After a 90 minute call to Verizon (clueless rep), then a 2.5 hour call to Verizon (made the first one look brilliant), I finally called again and got a tech who knew exactly what he was doing. 10 minutes later both boxes were working perfectly. My recommendation to anyone who gets a tech who can't fix the issue quickly is to hang up and call again.

 

And exactly what did this tech who knew exactly what he was doing do?

I'm curious as to how an S4 can disable an S3.

 

I bet the first CSR screwed up all the cards on the account, simply by being incompetent. There's no other way that trying to activate a new CableCard could break another TiVo's CableCard on the same account.

 

I have a problem with my usb ceton device losing pairing somehow - I lose access to the cinemax channels. My TivoHD never has this problem, however changing channels on the Tivo is slower since the change, maybe that is just my perception.

 

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Hi, this is a re-post of mine from another thread and do apologize for doing it but since I was able to successfullt get past the HBO CCI flag (blank screen with cc info telling me to pair the cable cards to get HBO) perhaps this will help someone with the sameissue:

 

So the manual validation is all that's required?

 

once my S3 OLED had the M-cards, yes.

 

Had to post a big thanks to this thread, one other thread here and Twitter Verizon Support. https://twitter.com/VerizonSupport

I sent them 2 tweets:
1 - Hoping you could help with a TIVO no HBO prob. Looks like my CC needs "manual validation" I was unsuccesful in getting that

2 - Could I get that if I send my CC ID HostID and Data#

I received a reply in less than 5 minutes asking to start a DM with them - I sent them the 3 #'s and they asked for the Serial Number. 5 minutes later they asked me to check and WOOT!!! I now have HBO!!!

Numerous phone calls over the last 2 months, many techs, 2 different cards sent back and forth and it took the Twitter tech less than 5 minutes.

Thanks everyone here for the info.