FIOS Lineup Change Incorrect Guide Data

Discussion in 'TiVo Series3 HDTV DVRs' started by ciucca, Jul 31, 2008.

  1. Aug 9, 2008 #101 of 178
    jsholmes

    jsholmes New Member

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    Mar 21, 2008

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    I just got fios and fios tv installed today (right now, in fact -- posting this over fios internet). I don't even get fios as an option in guided setup in 10002. I'm trying 10923 now. We'll see how that goes. Is anybody else in Manhattan getting the right channels in some zip code?

    The cable cards also weren't showing as EnabledByCP: yes or Auth: SUBSCRIBED... But maybe after guided setup things will be better.
     
  2. Aug 9, 2008 #102 of 178
    jsholmes

    jsholmes New Member

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    Mar 21, 2008
    Nope. Cable cards still say :
    Connected: yes
    EnabledByCP: no
    Auth: unknown


    Any ideas what I need to do?
     
  3. Aug 9, 2008 #103 of 178
    amg212

    amg212 New Member

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    Jun 20, 2008

    Don't get too complacent with having MSNBC... It's only temporary during the Olympics.
     
  4. Aug 9, 2008 #104 of 178
    rocko

    rocko Cuckoo for TiVo

    1,551
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    Oct 29, 2002
    Northeast...
    First make sure you actually can't receive digital and/or premium channels. If you can't you need to get the cards authorized. From the other thread:

    The first thing you need to do is pop the cards out and write down their serial numbers. Note which slot they go into in the TiVo.

    Call Verizon again and make sure you get through to the Fiber Solution Center. Once they start with the stupid voice prompts either hit "0" or say "agent".

    Once you get an agent briefly explain you have a TiVo and your CableCARDS need to be authorized. If the agent sounds the least bit confused hang up and get another agent.

    The agent will ask for the serial numbers. Provide them one at a time and let him do his thing. Apparently, there are 2 applications that they can use to perform the authorization. The "new" one and the "old" one - whatever that means. Have him try both.

    Look at the "Conditional access" screen on the TiVo to confirm authorization and use the Test Channels as well.
     
  5. jsholmes

    jsholmes New Member

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    Mar 21, 2008

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    Well, it's all good now. After trying to tune in the channels, it just started working.

    The channel lineup for 10923 is basically identical to what I have in 10002 with a few exceptions (like doubles for certain channels). But I just switched off any that were wrong and am left with all correctness. Note, I don't get MAX or HBO.

    Also, I can't seem to turn off any channels 1200+ (and I'd like to turn off all of them). Anybody know how to do that?
     
  6. jsholmes

    jsholmes New Member

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    Mar 21, 2008
    My one remaining issue is admittedly not Tivo related: the username/password the tech gave me for the router (admin, password1) does not work. I tried a zillion similar combinations, but it just won't let me in. So I can't open up ports on the router or change the wireless network settings. What a pain.
     
  7. rocko

    rocko Cuckoo for TiVo

    1,551
    0
    Oct 29, 2002
    Northeast...
    Some folks, myself among them, piggyback another router behind the Actiontec. I added a wireless-N router to provide faster access than the wireless-g in the Actiontec.

    P.S. Try admin with no password.
     
  8. JacksTiVo

    JacksTiVo TiVo User since 2001

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    Jan 7, 2006
    New Jersey
    I was wondering if it was just a coincidence that the Olympics had started. Oh well, another reason to hate Cablevision. When I had FiOS installed in May, I had written a letter to both MSNBC and Verizon asking that they do something to end the exclusivity with Cablevision.
     
  9. jhimmel

    jhimmel Member

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    Dec 27, 2002
    Well, got two corrections this mourning. (LI, NY)
    501 and 503 guide data has been moved to their correct locations of 511 and 513.
    Only about 8 or 10 things left to fix.
     
  10. theGman911

    theGman911 New Member

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    Mar 20, 2007
    I saw that as well. I just wish they would get the HBOHD thing fixed and get the guide data on 899 and get rid of the 901 listing as HBOHD :mad: Im sick of MANUAL'ING Generation Kill, and fear im gonna forget one day..

    Oh and my zip, 11757 (Lindenhurst) doesn't even show fios as a provider, I have to use 11758 (Massapequa)....
     
  11. xfm

    xfm Member

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    Apr 1, 2005
    Reran GS on my 3 TiVo's this afternoon. Actual NJ zip 07070 generated pretty good results -- got 511 and 513, with only the six or seven (or eight or ten) current errors that appear to be common to most FIOS areas.
     
  12. amg212

    amg212 New Member

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    Jun 20, 2008
    Same in Northern NJ.

    At this point, while I still count about half a dozen remaining errors, all but 2 of them APPEAR to be simply (a) incorrect guide data for a channel number in addition to the right stuff - in which case we can just use the channel selection menu to hide the garbage, or (b) listings for channels we don't get (same ability to supress).

    The only true problems I see remaining are HBOHD (should be 899, but in listings doubled up with 901), and MAXHD (should be 920, but in listings doubled up with 921).

    Has anyone detected any other problems where the correct channel does NOT have its corresponding guide data?
     
  13. citivolus

    citivolus Member

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    Jul 3, 2002
    I am in 07043 and using the Basking Ridge Digital setting. When I go to the Verizon website I see channel TV5 correctly mapped to 1771, but on the Tivo website that channel does not show up. I am getting the channel fine but no guide data. Is there anything I need to do at this point or do I still need to just wait for Verizon and Tivo to sort through this?
     
  14. bigguy126

    bigguy126 Member

    122
    18
    Sep 4, 2007
    Well, here we are in Pittsburgh and just got our realignment today. Ran GS and still has the wrong (old) lineup. Hopefully this won't take as long as others here.
     
  15. ebh

    ebh New Member

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    Sep 26, 2006
    The issue is between Verizon and Tribune Media Services who publishes the guide. You should send an email to lineup@tivo.com and tell them you are Verizon FIOS Basking Ridge and which channels are missing from the guide. They will inform Tribune. You will get an automated response that it will take about a week to fix.
     
  16. ebh

    ebh New Member

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    Sep 26, 2006
    I am in Verizon FIOS Basking Ridge. The new channel lineup includes many four-digit channels. When I go to my Channel List and uncheck them and then choose Done, many remain checked next time I look at my Channel List. I have been advised by tivo tech support that this is a known issue related to the 9.4 service update and a fix is in the works. Note: This has nothing to do with incorrect or missing guide information. This is a software issue in the tivo box.
     
  17. jhimmel

    jhimmel Member

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    Dec 27, 2002
    I saw this as well. However I also noticed that, given enough time, they DO seem to eventually disappear. After unchecking them, if I exit and go back in, they are checked again. If I uncheck them and go back in the next day, they seem to stay unchecked. It is like the unchecking is taking place very slowly as a background task.

    Try it - go in and uncheck them and then just leave it alone. Go back in and look tomorrow.
     
  18. snovakidis

    snovakidis New Member

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    Aug 3, 2003
    I am here in Livingston NJ, using my correct zipcode. Most of the channels are accurate in the sense that they are where they are supposed to be with the 901/899 issue. However, I have NO INFO at all for channels from around 72 thru 340. Everything is listed as "to be announced." Anyone else having this issue?
     
  19. ebh

    ebh New Member

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    Sep 26, 2006
    You are right. They have disappeared. Thanks.
     
  20. ebh

    ebh New Member

    26
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    Sep 26, 2006
    I am in Short Hills and do not have this problem. Which Verizon FIOS location did you specify when you did Guided Setup? I am using Verizon FIOS Basking Ridge.
     

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