FIOS Lineup Change Incorrect Guide Data

Discussion in 'TiVo Series3 HDTV DVRs' started by ciucca, Jul 31, 2008.

  1. Aug 4, 2008 #41 of 178
    kas25

    kas25 Member

    413
    2
    Mar 10, 2003
    NJ

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    Did it give the show descriptions as well. I was able to get the channel numbers and names to match but the guide to not have any show by show data. I'll try 11020.
     
  2. Aug 4, 2008 #42 of 178
    ELTEE

    ELTEE New Member

    3
    0
    Aug 4, 2008
    Zip code 10923 works all together, channel line up, program info, etc. Just like it's supposed to work. You don't have to clear or reassign your to-do list. The to-do list will show the old programmed channel but when it's ready to record it will automatically go to the proper channel. I tested this yesterday and all is good. Only downfall if you don't have unlimited calling you will get a long distance charge for the dial out. Some people have unlimited calling or broadband connection so it won't be a problem.
     
  3. Aug 4, 2008 #43 of 178
    ELTEE

    ELTEE New Member

    3
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    Aug 4, 2008
    Try 10923, I live in Bergen County and it works.
     
  4. Aug 4, 2008 #44 of 178
    FiosUser

    FiosUser Member

    141
    4
    Nov 16, 2007

    I agree with you. I paid Tivo for a service and Tivo has a responsibility to uphold the agreement. I don't care who Tivo subcontracts to--they are the ones in a contract with me. I don't care if their people went on vacation, if they had a party and couldn't get their work done, or if Tribune didn't update its data.
     
  5. Aug 4, 2008 #45 of 178
    rcr2

    rcr2 It's you, not me.

    108
    0
    Feb 3, 2007
    Monmouth...

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    10923 worked for me. A note - you have to be sure to pick the right channel listing. You have 4 to choose from. Two basic, two enhanced. the second enhanced is the rebuild one.

    If you choose basic, the channels will line up, but you won't have guide data.
     
  6. Aug 4, 2008 #46 of 178
    NuthinBetter

    NuthinBetter Member

    65
    0
    Dec 28, 2000
    NJ, USA
    10923 worked for me too.

    I've been frustrated here in NNJ for as long as anyone, and my kids have run out of Disney Channel shows (and that was "replaced" by BET J...which is a fine channel, but not always suitable for kids under 8!!!).

    One thing I wonder is whether those of us using the "Rebuild" option will end-up having to re-run Guided Setup again, because they'll remove that "guide" when they finally fix the original one? Plus, I guess I'll have to get back to my own zip-code eventually.

    Would be nice if we got notified when things were finally sorted-out for the Basking Ridge/Freehold/etc guides and we knew when it was clear to switch back!!!

    -AJ
     
  7. Aug 4, 2008 #47 of 178
    jhimmel

    jhimmel Member

    500
    0
    Dec 27, 2002
    All of you people who say it worked - you aren't getting duplicate 901's and 921's? I just tried this area code, and picked the second enhanced rebuild, and it has all of the same problems I had before.
     
  8. Aug 4, 2008 #48 of 178
    rcr2

    rcr2 It's you, not me.

    108
    0
    Feb 3, 2007
    Monmouth...
  9. Aug 4, 2008 #49 of 178
    JARNJ3

    JARNJ3 New Member

    30
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    Sep 23, 2004
    NJ
    Funny - I just tried 10923 - and it does not work for me - still has the old Verizon channels.

    I'm putting back my usual zip code now.......

    Might as well have the right zip code in there if it decides to auto-update one of these days.......
     
  10. Aug 4, 2008 #50 of 178
    AbMagFab

    AbMagFab What happened, TiVo?

    3,638
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    Feb 5, 2001
    I'm shocked this hasn't been fixed yet, and I would suggest folks get a refund from Tivo for however long the guide data is incorrect.

    Without accurate guide data, the Tivo's are pretty much useless (as far as the subscription part of the service goes).

    I love Tivo, but they are royally screwing this up, and the only way this will bubble up as a priority is if they have to start paying for it. It doesn't matter if it's Tribune or whatever, we pay Tivo for a service, and they aren't providing it - I don't care who they subbed it out to.

    It's completely reasonable that you get a credit for the weeks your Tivo service isn't working. The more Tivo's you have, the greater the credit.

    I can only hope this is fixed by the time the FiOS update hits me here in DC/MD. I have 6 Tivo's, and will be really upset if it's not done by then.
     
  11. Aug 4, 2008 #51 of 178
    JARNJ3

    JARNJ3 New Member

    30
    0
    Sep 23, 2004
    NJ
    I am regretting playing with this - my TiVo has been stuck on "preparing" after it found the old channel guide for more than a half hour.

    I test software for a living - and I am a very impatient end user.

    I think its stuck in a loop and I might unplug it.........
     
  12. Aug 4, 2008 #52 of 178
    GmanTiVo

    GmanTiVo give me more options

    136
    1
    Mar 8, 2003
    Ridgewood, NJ
    I too am still missing TV Guide info for those two channels (511 & 513) using the 11020 zip code but plan to keep this going for the foreseable future since my zip 07450 (Ridgewood NJ) still brings up the crippled lineups.

    I get 2 different SNYHD channels now, don't the Mets broadcast games there?
     
  13. Aug 4, 2008 #53 of 178
    GmanTiVo

    GmanTiVo give me more options

    136
    1
    Mar 8, 2003
    Ridgewood, NJ


    You are patient! I usually reboot / unplug anything stuck for more than 3 min. :p
     
  14. Aug 4, 2008 #54 of 178
    robostock

    robostock Member

    66
    2
    Feb 8, 2008
    In MA we're due to get our lineup change on 8/20.

    I WAS looking forward to the additional channels, but seeing all the problems associated with it has got me bummed out. :(

    Would it help if someone contacted Tribune Media ahead of time or if you live in NJ, contacting them with the new alignment?

    I would imagine that Verizon should have done this already, but we know how that goes when we expect companies to do the logical thing.
     
  15. Aug 4, 2008 #55 of 178
    daves2

    daves2 New Member

    9
    0
    Nov 21, 2005
    so what's the deal? why can't anyone say what exactly is wrong or when it will be fixed (more importantly) - I had so much trouble setting up my cablecards (I think I know every verizon tech in my area) that I'm afraid to do anything but let it auto update - it's amazing to me that no one with any knowledge can get on here and say when the guide will be correct. just amazing. (northern NJ)
     
  16. Aug 4, 2008 #56 of 178
    mjkasper

    mjkasper New Member

    11
    0
    Apr 12, 2003
    Have you come across a method to fix the 'channel 506' problem? I too live in Portland with FIOS and I am experiencing the exact same issue on my Series 3's.

    Mike
     
  17. Aug 5, 2008 #57 of 178
    ciucca

    ciucca New Member

    270
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    Jun 29, 2004
    Its now 8/5 and the guide is still not fixed in NJ! What a joke! It shows how much Tivo values us as customers. I don't know about others but I've purchased my last Tivo product. When I retire my TIVOHD or it breaks I am done! I have a Tivo and Verizon DVR and the Verizon DVR is not as bad as people say, in fact I am happy with it!
     
  18. Aug 5, 2008 #58 of 178
    fishtank22

    fishtank22 New Member

    80
    0
    Jan 4, 2004
    North Jersey
    I have a different thread going here.

    I live in Northern Bergen County, NJ but for now I used 10010 and chose "Fios for Northern NJ" (which was my only fios option) and it worked great for now.. I'll switch back once everything is FINALLY fixed.
     
  19. Aug 5, 2008 #59 of 178
    amg212

    amg212 New Member

    8
    0
    Jun 20, 2008
    Is it just me or does it seem strange that those of us in Northern NJ using Fios are technically in the Freehold market (which is geographically Central - favoring Southern - NJ), and the guide data labeled Northern NJ isn't technically ours??
     
  20. Aug 5, 2008 #60 of 178
    whistler13

    whistler13 New Member

    5
    0
    Sep 24, 2007
    For those of you (like me) in Northern NJ who still don't have a fix, and the zip code change wasn't working right, I'll let you know how I finally got it to work for now. It's a clearer way to try and get it to work. (from memory)

    Rerun guided setup and change the Zip to 11002 or any other of the various ZIP's that have been suggested here.

    Let it download the info.

    When you proceed through the channel test, keep selecting "I'm not sure, try another channel"

    After a few tries it will ask you a few new questions- Things like "are you sure about the zip" "Are you sure the name of your provider hasn't changed"

    Go through these questions and then it will finally present to you entire channel lineups listed for you to select from.

    Find a channel lineup that says DIGITAL REBUILD on the end of it. I think it's like Verizon NY/NJ Digital Rebuild or Freehold Plus Digital Rebuild

    Select that lineup and let it download the full info.

    That should hold you over until everything is fixed.
     

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