FIOS Lineup Change Incorrect Guide Data

Discussion in 'TiVo Series3 HDTV DVRs' started by ciucca, Jul 31, 2008.

  1. Aug 2, 2008 #21 of 178
    rocko

    rocko Cuckoo for TiVo

    1,551
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    Oct 29, 2002
    Northeast...

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    I seriously doubt they said that.

    Get a grip. There are workarounds for this - one is described a few posts above. I'm not thrilled either but until they get their act together I'm perfectly functional with the workaround. Either try one or continue to sit there pissed off.

    Your choice.
     
  2. Aug 2, 2008 #22 of 178
    JARNJ3

    JARNJ3 New Member

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    Sep 23, 2004
    NJ
    The Verizon DVR stinks. It deletes shows without telling - and it also doesn't allow keywords as TiVo does - I'd take TiVo any day with the glitches over the Verizon version.


    I'm still waiting for the change to happen in NJ - but I may try the "zip code to 11020" solution later on this evening......
     
  3. Aug 2, 2008 #23 of 178
    cmeinck

    cmeinck Member

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    Sep 18, 2003
    I tried the above solution and no luck. Still have the wrong channels (HBO HD is the giveway). Not sure about guide data, as it's going through the paces. Calling TiVo again on Monday. 3rd time in three weeks. Freeze ups, incorrect guide data. Not pleased.
     
  4. Aug 2, 2008 #24 of 178
    jrm01

    jrm01 New Member

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    Oct 17, 2003
    Pittsburgh
    It will if you change the option (in Guide) from All Channels to Channels I Receive.
     
  5. Aug 3, 2008 #25 of 178
    jhimmel

    jhimmel Member

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    Dec 27, 2002

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    The "workaround" is not working for everyone.
     
  6. Aug 3, 2008 #26 of 178
    xfm

    xfm Member

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    Apr 1, 2005
    This morning, finally got fed up and reran Guided Setup on my 3 TiVo's (2xHD, 1xS3), using "11020" Zip Code and choosing "FIOS Northern NJ/NY" as suggested on this forum.

    Now have all guide data, with a few wrong channels, but light years better than the empty guide facing me the past 5 days. Should tide me over until TiVo recovers from what must be an incredibly embarrassing fiasco.

    I, for one, will be contacting TiVo for a credit/refund for the close-to-a-week absence of the guide information for which I'm paying them. Without guide data, my 3 state-of-the-art HD-capable TiVo's are relegated to 1980's VCR functionality.

    An error of this magnitude is inexcusable, particularly when the channel changes were communicated by Verizon to NJ users 3-4 weeks ago. Further, FIOS has done this same type realignment in other markets earlier, so it should have given Tribune and TiVo a crystal clear "heads-up" to check out their other service areas for when these changes were planned.

    Both Tribune and TiVo look like incompetent fools when they drop the ball this badly. Somebody's head should roll on this one.

    Very, very disappointing. :thumbsdown:
     
  7. Aug 3, 2008 #27 of 178
    johncoyne

    johncoyne registered user

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    Jul 15, 2003
    New York
    I did the update and all the new FIOS channels are now where they need to be on my TIVO guide except #511 and 513 are showing no information. The picture is there, but I can't pre-program either station.(like today's Mets' game) Anyone have any ideas? Weird to say the least.
    John, NY
     
  8. Aug 3, 2008 #28 of 178
    vazquezj324

    vazquezj324 now THIS is Colorado

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    Jul 2, 2008
    Colorado
    Golly, shouldn't you at least be thankful that you 1. have the channels, unlike others. and 2.it's only been "nearly a week".
    As stated by others they are working on a fix which started just a week ago. It takes 5-7, and since thats an estimation anyway, I would give another 4 just to be sure? Patience is key to not having a heart attack over something so trivial.
    Don't forget that Verizon is also at fault. It sounds as if they didn't even report the changes, because they were thinking about their own customer DVR base. I wouldn't even be suprised if this was a tactic to get so very frustrated consumers to transfer to their DVR's.
    Good luck with the credit...with how you are responding to this issue, I highly doubt anyone is going to work with you in getting that.
     
  9. Aug 3, 2008 #29 of 178
    xfm

    xfm Member

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    Apr 1, 2005
    Hi vaz,

    I guess when you live in the Rockies with a view like your avatar, it makes it a whole lot easier to be mellow.

    Having lived in the NYC metro area all my life, I guess I have a much lower tolerance for poor performance. TiVo has a contract with their subscribers that they have an obligation to live up to. This is their job, the responsibility that they have voluntarily accepted by charging my credit card. I am actually, by local standards, an immensely reasonable person. I understand that nobody's perfect, and if this were a totally unprecedented blind side event, I might be more understanding, but similar FIOS realignments were in place elsewhere in the country well before the NYC changes. How they could then allow themselves to get caught as flat-footed as they did is absolutely, positively inexcusable. Let me put it this way: It's like the Broncos' defense getting burned on a play and then getting burned again the same way the next time the play was run.

    I don't know what you do for a living in the Rockies (I bet you enjoy it), but, based on 40 years of dealing with clients all across the country, I suspect it's likely lower intensity than most East Coast jobs. I say this just to add perspective. I can tell you that, in Manhattan, if I screwed up like that, I would have been on the unemployment line by Friday.

    As for the hard line attitude, it gets a lot more results than you might expect. My position is that I fulfilled my side of the contract by paying my money, it's TiVo's responsibility to ensure that they deliver what I paid for. Nothing personal, just business.

    Enjoy the view! I've been there. It's awesome.
     
  10. Aug 3, 2008 #30 of 178
    vazquezj324

    vazquezj324 now THIS is Colorado

    83
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    Jul 2, 2008
    Colorado
    XFM-
    I have actually been to NYC, BIG buildings. I do agree that the intensity in which you all live is a little too much for my laid back attitude. However, the excitment and cultural development that the city thrives on is truly unique.

    I do not see the corelation between performance expectation and economic situation. I have high expectations when it comes to the service industry, especially customer service since it pertains to my job. Maybe it is more of a corelation between values and expectations. You value the service and product far more than I do.

    I understand having to be purposeful and hard edge when, as a consumer, you get burned by a service and seemingly brushed off to the side. It was not my intent to justify what is going on, but to relieve some of the focus off of TiVo. Indeed, they should have been prepared for this becuase of all the other changes made nationally...but at the same time how could it be helped if the course of action was faulty?

    It just seems you are blaming the whole conspiracy on the little guy. For example, if the Giants lost a game by a one point, but because the kicker clipped the field goal at the last minute he was the one blamed. But before the snap, a linebacker made a false start and accused the other team of menacing and ended up in a brawl (which costing them 20 yards, the kicker missed).
    TiVo is not at the root of this issue, they are at the end of it. They are without the means to provide the service. And blamming them and expecting reinbursement for the other parties mistakes is an injustice.

    However, I do commend your perserverance with the matter. My favorite thing about NYC was 11pm and it still seeming like daylight in Time Square. Being in a smaller city, it's snice being able to find something to do 24/7. Especially Broadway.
     
  11. Aug 3, 2008 #31 of 178
    wmcbrine

    wmcbrine Well-Known Mumbler

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    Aug 2, 2003
    I hope they get it right by the time the transition hits here. So far (having just written them about CNBC+ HD and USA HD -- all we're getting for now), their lineup change service seems actually to have declined since I last used it -- whereas it used to take many days for any change to take effect, at least I got a prompt (if often useless) reply from a human. Now, I'm told that I'm supposed to wait 3-5 business days just for that. Well, maybe it will be a useful reply the first time... I can dream.
     
  12. Aug 3, 2008 #32 of 178
    ebh

    ebh New Member

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    Sep 26, 2006
    Around here when gasoline hit $4.00, several stations ran out of number 4. My guess is that the Tribune Media System system did not have the capacity to accept that massive a change from Verizon. Further, I think each market, starting with Portland, OR, is being built by hand. If it was as simple as Verizon sending the new channel lineups to Tribune the fix would have been almost instantaneous. If it was an upgrade to the Tribune system new cutovers would not have the problem or the missing guide interval would be shortening.
     
  13. Aug 3, 2008 #33 of 178
    ebh

    ebh New Member

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    Sep 26, 2006
    Since each TiVo has its provider stored, it would be nice if TiVo would check that on the scheduled updates. That way they could direct a message to all Verizon FIOS users about the problem without bothering everyone else. A complete, authoritative message from Headquarters would have saved a lot of people a lot on angst. This would permit periodic updates as well.
     
  14. Aug 3, 2008 #34 of 178
    bigguy126

    bigguy126 Member

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    Sep 4, 2007
    We are next for the upgrade here in Pittsburgh, this wednesday 8/6. Based on all of the problems posted here, I sent TIVO a "heads up" email to the channel lineup area. I also sent a link to the PDF channel lineup from the verizon site. Now they can't complain that they didnt know about the change. Have to see if this helps.
    Maybe I can get some money from TIVO for me doing their job.
     
  15. Aug 3, 2008 #35 of 178
    ebh

    ebh New Member

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    Sep 26, 2006
    Please keep this forum advised of your progress or lack thereof.

    I'm in Northern NJ and was part of the 7/31 change. I didn't realize something was systemically wrong until Friday, 8/1. When I called TiVo the CS rep told me that the problem was that Verizon hadn't informed Tribune Media (who publishes the guide for many customers, not just TiVo.) Since this problem began in Portland, OR on 7/21 based on posts on this forum, and possibly earlier (there was a channel change on 6/30), I don't think there is anyone involved who is not aware of the problem.
     
  16. Aug 4, 2008 #36 of 178
    ZXTT95

    ZXTT95 New Member

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    Oct 31, 2007
    Hillsboro, OR
    I really don't see what TiVo can do beside tell Tribune. TiVo can't just make up accurate guide data if their provider doesn't have it. They're not in that business. Furthermore, it seems that almost every time there is a an event that stresses computer-based systems beyond where they've been before, you see problems - Xbox Live around Christmas, the Firefox download site when they wanted to set the record, anyone offering a free download on their anniversary, my work build system five minutes before the build is due...

    In this case, I suspect way too many changes are rolling into Tribune and there isn't the capacity to handle it. If the system wasn't designed to handle this number of changes in this time period, it may simply not be possible to push a button and have everything work right immediately. For example, it may not be possible to put the changes in more than a day in advance. Who knows?

    Anyway, I'm in Portland. It took a few days for the new channels to start rolling in, and then the changes have rolled in over a number of days. I think I saw a new message either today or yesterday. We've had guide data that doesn't match the shows on at the time. Some season passes have followed their channels, while others have been left recording nothing because they're now pointing to the wrong channels and have to be created again. And the doozy perhaps, channel 506 (CBS-HD) messes up the guide and channel selection screens. It appears twice in the guide and we can't move beyond it in either direction. We can't see it on the channel selection screen, in the setup menus. Maybe a guided setup is in order.

    Now, lest this seem like a TiVo-only problem, multiple people have reported on a Portland-FIOS forum that the Verizon DVR has failed to record shows after the switch, from the time of the switch and apparently still on-going.

    The bottom line here is that this kind of technology is fragile. These systems aren't nuclear power or military grade and they often don't work ideally when stressed. We'll all survive a little missed TV, and if something is important enough you can do what I did right after the change and set up a few manual recordings.
     
  17. Aug 4, 2008 #37 of 178
    ciucca

    ciucca New Member

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    Jun 29, 2004
    Anybody know if the guide data is fixed in the NNJ area? I am using the work around but I would like to go back to my real zip code.

    After reading this whole thread, I don't see how any one can blame Verizon for this issue. If the problem is with Tribune as a few people said. It was the responsibility of Tivo to be on top of it since they knew this change was coming for at least a month. There are too many Tivo appeasers on this board. This is another example of the state of this company. Once a leading edge company, but they are falling behind rapidly.

    BTW - I have a Verizon DVR with the latest software update it perfoms the same and in some cases better than the Tivo. The reason I have a Tivo is that my wife likes the search function and 2 live buffers that the Tivo has that the Verizon DVR doesn't. I also thinks this comes from the fact that the first DVR we had was a Direct TV Tivo, and she is used to the interface.
     
  18. Aug 4, 2008 #38 of 178
    whistler13

    whistler13 New Member

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    Sep 24, 2007
    I'm in NNJ. I've tried the workaround and it doesn't work for me. Having tried several zip codes listed here and a few others, I still get the choices of Freehold, Freehold Plus, Northern NY/NJ, Basking Ridge, etc. Nothing with a Digital Rebuild attached to it.
     
  19. Aug 4, 2008 #39 of 178
    ciucca

    ciucca New Member

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    Jun 29, 2004
    when you try the workaround on this thread do you keep selecting "i'm not sure.." when it ask if you receive a station? Then it will give you a few choices and you select the "...digital rebuild" Most channels are correct except a few. I can live with it. I also used the 10923 area code.
     
  20. Aug 4, 2008 #40 of 178
    ELTEE

    ELTEE New Member

    3
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    Aug 4, 2008
    I live in Bergen County (Hackensack) and used zip code 10923 and the channels matched up exactly. Using 11020 does allign the channels with Tivo. You may receive the channels but TiVo is not recognizing the same such as FitTv is swapped with TruTv.
     

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