FIOS DC/MD/VA Full 100 HD rollout - no guide data!

Discussion in 'TiVo Series3 HDTV DVRs' started by AbMagFab, Oct 30, 2008.

  1. Tranquility

    Tranquility New Member

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    Jan 6, 2008

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    The TIVO just made another connection, by itself, and this time it did update everything.

    And thewebgal, I came to FIOS from DircTV, so I can't comment on how FIOS compares to Cox, but in general I am very happy with FIOS. I have had billing problems, but the internet, TV, and phone service has been wonderful.
     
  2. rvmeush

    rvmeush Member

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    I'm in Howard County, MD with Verizon FIOS service. I got a Tivo guide update last night but I am getting no picture on the the new channels. For instance, the guide lists channel 553 as a new FX HD channel but when I go to that channel there is no picture. I called Verizon and got some idiot who told me the problem would correct itself. I told him that this was not the same Tivo guide synchronization problem that happened about a month ago. He still had no clue and told me to check the Tivo web site.

    Has anyone else in Maryland been able to get a picture with the new Verizon channels?
     
  3. AbMagFab

    AbMagFab What happened, TiVo?

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    You need to call Verizon and upgrade to the Extreme HD package to get the new HD channels.

    It's cheaper than the previous Premium package, and you get the sports for free. If you had Premium + Sports before, it's a lot cheaper. And you get 20/5 internet if you didn't have it already.
     
  4. bkdtv

    bkdtv New Member

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    DC Metro Area
    In case anyone missed it, TiVo now has guide data for the new HD channels in the Washington, DC area. It took them ~48 hours from launch. If you don't it yet, you can force a connection under Settings -> Phone & Network.

    The bundle price for 20/5 Internet and the FiOS Extreme HD package -- as required to receive the new channels -- is $79.99.
     
  5. wmcbrine

    wmcbrine Well-Known Mumbler

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    Yeah, it's schweet. I should be saving $11. It's only cheaper in a bundle, though. Nominally, Extreme HD is $58 vs. $48 for Premiere. But the triple-play bundles are $110 vs. $115.

    My zip code, 20707, still has not been updated on tivo.com, though it's correct on zap2it.com.
     
  6. AbMagFab

    AbMagFab What happened, TiVo?

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    Mine isn't right on Tivo.com yet either, but my Tivo's all got the new guide data. Try forcing a call?
     
  7. wmcbrine

    wmcbrine Well-Known Mumbler

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    Got 'em now.
     
  8. rainwater

    rainwater Active Member

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    That isn't entirely true. Again, when this many channel additions occur, Tribune creates a 'rebuild' lineup that contains the new channel additions. My guess is Tribune may be showing this lineup on their site but they didn't merge it back until the main lineup until several days later. Just do a search on this forum and you will see many Verizon customers who re-ran guided setup and choose this rebuild lineup. Of course this lineup ended up getting deleted when Tribune merged the changes back into the main lineup das/weeks later.
     
  9. AbMagFab

    AbMagFab What happened, TiVo?

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    Zap2It showed the rebuild lineup during the rebuild. And this wasn't a rebuild, it was just an addition of 50+ channels.

    Anyway, Tivo screwed up. It takes them way too long to respond to channel additions. They really need to make this a priority, especially with well advertised ones like what FIOS is doing.
     
  10. mr.unnatural

    mr.unnatural Well-Known Member

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    Feb 2, 2006
    Ellicott...
    Great. Another useless ***** thread about something that's been posted for months. This has been a known issue ever since FIOS started the new HD channel rollout. Do you really think complaining about it is going to somehow make it all better? Your efforts would be better spent bitching to Verizon and Tivo rather than wasting bandwidth here.

    I knew about the problem well in advance and I know damn well the OP was aware of it as well. As for the new channels being useless, a little bit of common sense would have told you how to work around the temporary inconvenience of missing guide data. Verizon mailed everyone a new channel lineup well in advance of them going online. If you didn't receive it in the mail then it's readily accessible via their website. The new channels were being broadcast but they just didn't match up with the guide data so it's simply a matter of selecting a show on the new channel that corresponds to the one you want. If there's no one-to-one matchup then simply set up a manual recording. Apparently it's less work to complain about it than work around the issue, hence more threads like these keep getting spawned.:rolleyes: The guide data gets updated in less than 48 hours so it's just a temoporary inconvenience. Personally, it's worth it to finally get the Sci-Fi Channel in HD, among others.

    This is already old news since the HD channels were added to the MD/DC/VA area about six weeks ago. I'm sure by now the OP has received the updated guide data. Get over it and move on with your life. It's only TV for darn sake.

    I stopped by this thread because I thought someone was having a problem with the latest HD additions to FIOS. In case you haven't heard, they now have the HD Extreme package available with over 105 HD channels in the MD/DC/VA area. The guide data shows "To be announced" for the new HD channels, but only if you add them to the channels you receive list. You won't get them unless you upgrade to the new HD Extreme package. The good news is that it only costs $10 more per month and they increase your internet speed from 5/5 to 20/5 as part of the package for quadruple the standard download speed. If you have a bundled service (TV/phone/internet) then you get a discounted rate with a 1-year commitment but they also force you to take additional services on a trial basis which you can't opt out of. You can cancel them before the trial periods end but it means you have to call Verizon back to get it taken care of. Now that's something worth complaining about.;)
     
  11. aaronwt

    aaronwt UHD Addict

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    Two days seems pretty quick to me considering FIOS didn't give them any notice. I would hope they need to verify the channels are actually there before incorporating them into the guide data. Otherwise that would cause more problems. After hearing about the problems people had earlier in the Summer I have been very pleased with the speed that TiVo had the new guide data available with the realignment and with the recent channels additions.

    Keep up the great work TiVo!
     
  12. AbMagFab

    AbMagFab What happened, TiVo?

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    It's not quick at all. If you had virtually any other service, including VMC/MCE, or any other one that uses *free* guide data, you were updated the morning of the rollout. Tribune, Zap2It, and everything else I checked out there had the proper information that morning.

    But if you *pay* for Tivo, it took them 48 hours.

    This is not great work, it's lazy, shoddy work by Tivo. They clearly dropped the ball, and I can't fathom why you would defend them. They need to get their act together.
     
  13. mr.unnatural

    mr.unnatural Well-Known Member

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    Ellicott...
    From everything I've read on this issue it's as clear as mud as to who exactly dropped the ball on getting the guide data updated. Some say it was Verizon while others say it was Tivo. It could simply be that Verizon didn't supply the guide data with enough lead time for Tivo to react to it, hence the 2-day delay. Whatever the case, it's nothing catastrophic and a minor inconvenience at best. Worst case for anyone is that their guide data was out of whack for 48 hours or less. Some people say the sky is falling while others say it looks like a light rain.:rolleyes:

    I was able to record all of my shows without interruption as well as several new HD shows that were previously unavailable to me. We actually got very lucky in the MD/DC/VA area because our update took place the week before most of the new fall shows started up. The guide data was back before any of the new shows started so unless you were into watching a lot of reruns there wasn't much of anything new being aired at the time, except for a few of the cable channel shows. Had it occurred a week or more later then I would have had to set up literally dozens of manual recordings until the guide data sorted itself out.
     
  14. AbMagFab

    AbMagFab What happened, TiVo?

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    1) It is perfectly clear that Tivo dropped the ball. *Everyone else* was updated, Tivo wasn't. How do you not see that as crystal clear?

    2) Just because the impact was low this time, you give Tivo complete slack? They screwed up (twice now within 3 months for every FIOS market), and we pay them for this service. If they don't get any heat for it, they'll continue to to screw up.

    The first few times, it took Tivo *weeks* to update the guide data. They're down to days, which is better, but still unacceptable when every other guide data provider, including the free ones, had the guide updated. Why did they improve? Because people complained to them about the unacceptable service. The fundamental situation was the same - Tivo was taking multiples of the time to update their guide data as it took every other provider.

    If this were a free service, then there's nothing to complain about. But this is a pay service, and no matter what the impact, it's unacceptable service from Tivo.

    (However I'd really like to have you as a customer since you seem extraordinarily forgiving, and would never call me on the carpet if I missed an implied or documented SLA.)
     
  15. Martin Tupper

    Martin Tupper Pontiff Emeritus

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    I ordered the Extreme HD Friday afternoon, and forced an update when I got home from work. The new channels were live and the guide data was ready. So TiVo had the guide data up and running for all of the new channels by the next day (before prime time).

    What is all the commotion about?
     
  16. aaronwt

    aaronwt UHD Addict

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    Northern...
    I don't know.
     
  17. segadc

    segadc New Member

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    LOL yeah just enjoy the new channels and the now updated guide. :) I cannot believe how many HD channels we have now. Tivo and Verizon FiOs FTW!
     
  18. lew

    lew Well-Known Member

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    We see the exact same threads, with the same complaints, every time Verizon does a rollout in a new market. Tivo is getting the changes faster. The issues:
    1. FiOS uses tvguide for guide data. Tivo, and many cable systems use Tribune. Tribune data is slightly better. Verizon doesn't have to rush to give Tribune updated information.
    2. FiOS doesn't give (or at least) stick to a specific date.
    3. The change doesn't occur on a specific date. New channels are sometimes added over the course of a week. Do you want to miss guide data for channels you get or would you prefer to get guide data for channels you don't yet receive?
    4. The short term work around is to use a zip code for an area that has already rolled out.

    This one (of the few) disadvantages of using a third party DVR, particularly one that uses a different vendor for guide data.
     
  19. AbMagFab

    AbMagFab What happened, TiVo?

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    Zap2It uses Tribute. Zap2It was updated 48 hours prior to Tivo.

    Again, this is a Tivo problem, nothing else. I don't get the blind defense of Tivo in the face of facts to the contrary.
     
  20. lew

    lew Well-Known Member

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    Mar 12, 2002

    Take a look at the past threads on this issue, in other areas. It's not a "blind defense". Verizon has been known to change the rollout date and to stagger the effective date of individual channels. Some of the new stations appeared on my TivoHD prior to being available on my Verizon STB.

    You might consider switching to a Verizon DVR. That will avoid the inevitable delays inherent when the guide data, and effective date of the change, sometimes on a channel by channel basis has to go from Verizon to Tribune to Tivo.

    Tivo/some users found a workaround for in NJ. The user had to select a different zip code if the new channels were available to them prior to the anticipated date for their zip code.

    I guess I agree with you, this is one case in which the DVR supplied by Verizon is going to be better then a third party DVR. Not making a "blind defense" but just accepting the reality.
     

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