fios cable card

Discussion in 'TiVo Premiere DVRs' started by peeshjo, Sep 9, 2010.

  1. ciscokid

    ciscokid Member

    962
    13
    Jan 14, 2003
    Tampadelphia...

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    I have Fios in Tampa. The only cards they have are M cards. Just forget about what the CSR tells you. Just arrange for the appointment. I GUARANTEE tat they will show up with an M card.
     
  2. bernaise

    bernaise New Member

    12
    0
    Feb 26, 2004
    Temecula, CA
    I have FIOS in Southern California and just setup my new Premieres from Electronics Expo. I have my cablecard appointment tomorrow. I will post the outcome once the installer leaves. However,on the phone, the guy didn't know the difference between the types of cards.
     
  3. billm555

    billm555 New Member

    13
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    Dec 23, 2009
    I was told the we don't carry s cards anymore. There might be a few stragglers but I've only seen m cards for at least a year.

    Make sure you do the guided setup and install any updates the tivo wants before your install appt. I only bill for a coax outlet if a new outlet is needed, and then only to cover my time spent on the job. Not sure about a truck roll cost. I would argue that with the billing people thats out of the techs hands.


    Bill
     
  4. innocentfreak

    innocentfreak Well-Known Member

    9,231
    54
    Aug 25, 2001
    Florida
    Other than doing the installs myself no real problems here. Of course I would prefer the self install option hence the link to verizons site to vote for it in my sig.
     
  5. bernaise

    bernaise New Member

    12
    0
    Feb 26, 2004
    Temecula, CA

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    As an update to my previous post, I had my Cablecards installed yesterday and everything went off without a hitch. I had followed all of the advice found on Tivocommunity and had my Tivos activated and updated before the installer got there. He had MCards and knew what to do. The only part that was slow was that the person on the phone doing the actual activations must have been new and had the installer read the numbers multiple times for each card. Once they were activated though, everything began working great and I can say that I am really glad I switched to the Tivos away from the lame Verizon DVR.
     
  6. AlexFL

    AlexFL New Member

    20
    0
    Oct 1, 2010
    I live in Tampa and my Fios just got installed 2 days ago. I agree, the CSR doesn't really now what he's talking about. When I ordered my Fios I practically had to beg the guy to write my order with M-Cards, although he insisted Fios was not compatible with any other box other than Verizon's. Perhaps a plot to push their lame DVR or perhaps he really didn't know. Either way, he wrote my order with M-Cards. My installation was pretty much straight-forward (see my other post in this forum called "Moca install on Fios, I write about my install results there) with the only hitch being the fact that the installer forgot to bring the M-Cards the day of the install. So he had to go back and get them from the shop, 'cause there was no way I was waiting anylonger for it. When he returned, he activated them through his laptop so calling someone was not necessary. One of his cards was not cooperating so thankfully enough he brought a 3rd card that we ended up using to replace the one that didn't work.
     
  7. innocentfreak

    innocentfreak Well-Known Member

    9,231
    54
    Aug 25, 2001
    Florida
    I would ask that you file a comment with your experience to the FCC. You can read and submit filings here.

    October 14th is the next meeting about CableCARDs and the more people who relay their experiences with CableCARDs and Tuning Adapters the better.
     
  8. shabby46

    shabby46 New Member

    48
    0
    Aug 3, 2008
    Falls...
    Hi guys. I am getting fios tomorrow in Falls Church VA and as many people as I talk to on the phone, nobody seems to be able to help me with the cablecard issue. I am trying to find out if the service technician will have cards with him when he arrives, or if I need to set up an install ahead of time. Right now I am scheduled to have a regular verison DVR set up, but I also wanted the tivo for obvious reasons.

    Do any of you have experience with this, or should I keep calling or just wait for him to show up. I just dont want them to charge me for a second truck roll if he needs to come back later.

    Thanks!
     
  9. dbenrosen

    dbenrosen New Member

    462
    0
    Sep 20, 2003
    New Jersey
    Though the tech should have them, they don't always. You should call and make sure they add CableCards to your install.
     
  10. aadam101

    aadam101 Tell me a joke

    7,114
    12
    Jul 14, 2002
    Massachusetts
    It is also a good idea to use the FIOS router at least for the initial install. I use my own router and it made it more difficult for the tech to set things up.
     
  11. news4me2

    news4me2 Member

    124
    9
    Jul 10, 2010
    Indianapolis
    I called Verizon this week for a new FIOS CableCard and learned that some Verizon Stores are starting to carrying the cards.

    I then called my local store and the Store Rep confirmed that they already had CableCards in stock, however, their system would not allow them to release any cards until June 17th. I also confirmed that the monthly price is still going to be $3.99 per card.

    EDIT> June 17th Update:

    Today, I was able to obtain a new CableCard from my local Verizon "FIOS" Store. (As noted above, not all Verizon Wireless stores carry these cards, so you might want to call your local store to see if they carry the cards before showing up).

    So, how did things go....

    Since I was the first card processed by the store, there was a delay while the FIOS Reps read through their new instructions on how to add the CableCard to my account. When they were done, I was handed a new M-card along with a Receipt that included my unique Activation Code, along with 2 methods for activating the card:

    Via Phone: 1-888-897-7499
    Via Web: http://www.verizon.com/fiostv/selfinstall

    When I got home and popped the card into my TIVO, I fired up the web and connected to the new online activation site. The site asked for my activation code, zip code, and state. Unfortunately, my activation failed. The error message included a phone number and instructed me to call that for the Tech Support Helpline. Before calling the Support Helpline, I decided to test out the Phone Activation process. Phone Activation was also very straightforward and asked for my activation code and zipcode. As expected, activation failed again! However, this time I was automatically connected to the Tech Support Helpline and spoke with a tech who was very nice but had no experience with the card activation process. After being transferred 3 times, and spending 1.5 hours total on the phone, I finally ended up with the Fiber Solutions Center and a rep who finally got the card working!

    So, if your Activation Process fails, here is what I suggest:

    Make sure the new card is already inserted into the TIVO and open the TIVO Menu to: "Settings" > "Remote, CableCARD, & Devices" > "CableCard Decoder" > "CableCard options" > "CableCard Menu" > "CableCard(tm) Pairing"

    Call the Verizon FIBER Solutions Center at: 877-600-2051 (be prepared for a long hold time)

    Tell them your new CableCard could not be activated via the normal process.

    The FIBER Solutions Rep will ask for your account info and the Activation Code provided by the store, and they will attempt to activate the card manually. When that fails, they will need the following info from the TIVO's "CableCard(tm) Pairing" screen:

    Card S/N:
    CableCard ID:
    HostID:
    Data:

    My tech had a hard time getting my new card working, so I asked about the activation process and explained that I would be posting my experience for other TIVO Users. My Tech told me that since my TIVO still would not display any video after her attempts to activate the card, she had to "REVALIDATE" the card. Immediately after she did that, I was watching FIOS TV...

    Good Luck!
     
  12. aaronwt

    aaronwt UHD Addict

    23,571
    1,242
    Jan 31, 2002
    Northern...
    At least the price didn't go up. Although it would be nice if it was only $2 per card. or at least back to the $3 per card it was when I had eight single stream cards.
    It is certainly more expensive than when I had six cable cards with Comcast. They charged me zero.
     
  13. innocentfreak

    innocentfreak Well-Known Member

    9,231
    54
    Aug 25, 2001
    Florida
    Yeah it would be nice if they dropped in price or you could buy them even.
     
  14. aimshaman

    aimshaman New Member

    5
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    Oct 20, 2001
    long beach,...
     
  15. news4me2

    news4me2 Member

    124
    9
    Jul 10, 2010
    Indianapolis
    aimshaman... Sorry to hear that... Did they get you working yet?
     
  16. arrestedcloud

    arrestedcloud arrestedcloud

    4
    0
    Sep 10, 2011
    MD
    I had the very same issue the card looked activated on their side but no actual activation.

    What they did was cancelled the earlier activation actually their entire order and did it all over again. he did double check the numbers previously posted. But apparently they already have those numbers, they can look it up using the serial# of the card.

    If it helps, this issue got resolved yesterday 9/23 , i spoke with a guy named Kevin and he works PST. he seemed very willing to go the extra mile. he told me yesterday that he comes in @ 11:30 PST and would call me as soon as he got in and he did call me today 9/24 to check on the card. I mentioned time zones because i live in DC.
     
  17. tvhank

    tvhank New Member

    24
    0
    Oct 25, 2010
    I just activated my Premiere yesterday with FIOS cablecard. I did it via the Verizon website http://www.verizon.com/fiostv/selfinstall. You have to enter the pairing info now (host and data ID) even though I didn't have to do it before with my THD boxes.
     
  18. SC0TLANDF0REVER

    SC0TLANDF0REVER I Love my TiVo!

    199
    2
    Dec 9, 2001
    Raleigh, NC
    Has anyone in NoVa had any issues with FiOS on the Premiere Elite TiVo?
     
  19. aaronwt

    aaronwt UHD Addict

    23,571
    1,242
    Jan 31, 2002
    Northern...
    Mine has been fine so far. It came up right away with all my HD channels and premium HD channels I receive. I didn't check the SD channels except for the weather channel and BBCA.
     
  20. renepaul

    renepaul New Member

    52
    0
    Nov 10, 2003
    Upgraded from Premiere to Elite. Swapped the m-card. The Elite using the card only picked up local and normal channels below 100 but no HD channels. Called up and some guy obviously reading from a manual told me to read off the cable-card info and after doing his thing I lost all my channels. He then told me he was connecting me to sales and I was to go to Upper Marlboro to pick up a new card which was going to charge me about 3 dollars. A little frustrated but I agreed. I decided to call back and give it one more try and got lucky. Got a guy(I forgot his name), who was more knowledgeable. Even after their software went down he went back into his archives and got an old piece of software and was able to as he put it, "de-activate then re-activate" my card over the phone. All he needed was three sets of number from the cablecard status window and a few minutes.
     

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