Advertisements Hi everyone. I am at a loss for what to do right now. I have had various TiVo’s for several years now. I purchased a 3TB VOX Bolt in February of this year, from Amazon direct fulfillment (not 3rd party) I received my brand new box, activated it, and have generally been satisfied. Today, 6/25/18, I receive a poorly worded email from Tivo Support: “This is to let you know that the TiVo Bolt VOX 3TB you purchased from third party seller is a fraud order. The credit card that was used to purchase the device may not be the customer's (original owner) credit card regardless of the name in the service contract. That is also why the device was on Past due when you activate the device for the first time. Please contact our customer service department to ensure there will be no service interruption or a re-debit of funds. Your reference # for this inquiry is XXXXXXX. In order to contact us please call 1-877-367-8486.” I frankly thought it was an attempt at phishing, because the horrible wording and because it makes absolutely no sense. In addition, the bit about the box showing as past due when I went to activate it was not actually the case. I get home from work and go to open the HBO app to play a show for my kids. Well, they’ve disconnected my service. I call Tivo, get someone in the call center who simply repeats what is said in the email. I explain that I purchased the box from amazon (direct, not a reseller). They start talking in circles and telling me I need to contact the person who sold me the box. I explain that I highly doubt that Amazon fraudulently purchased a box and resold it to me. He keeps insisting that this is the case. I get the same treatment from a supervisor, whom I beg to connect me to someone above her who might care a little more than she does. She insists that I have to call Amazon and that Tivo will have to bill me $500 for the box. I have called amazon and their call center employee was very nice but had no idea what I or TiVo was talking about. He has started an escalation on his end. I am not hopeful that this will change anything. Does anybody know who I can contact at Tivo that might care just how much they are screwing me over?! Has anyone had this happen before? I feel a little crazy right now. I’ve now been told by both companies that I need to contact the other. What the hell is happening here?