Favorite channels disappear in TiVo Live Guide

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by BlankMan, May 22, 2003.

  1. Nov 13, 2003 #101 of 1146
    cvarner

    cvarner New Member

    35
    0
    Nov 11, 2003
    Eastern MA
    In my T60, my Favorite Channel list went away and my Season Pass shows were not being recorded, but my Channels You Receive list was still there (albeit with channels I had previously removed). Strange.
     
  2. Nov 13, 2003 #102 of 1146
    RonP

    RonP New Member

    96
    0
    Oct 15, 2003
    Seattle
    cvarner -

    Welcome to our club. This problem has been around a while and more and more people are experiencing it (or are reporting it). So far all we've heard from TiVo is that they are "working on it". That's not exactly the response I'd expect for a "data loss" bug that appears to be fairly common.

    It might be time to dust off the old VCR :eek: for when I'm out of town.
     
  3. Nov 13, 2003 #103 of 1146
    laxet

    laxet New Member

    1
    0
    Nov 13, 2003
    Cypress Calif
    I'm new here, & just read this thread. I would like to add myself to the list of people experiencing this problem. I have a Phillips DSR6000. This happened to us for the first time about a month ago. We came home from the Miramar Airshow & found the problem, so it occurred either on 10/16 or 10/17. We tuned in to a local station & it wasn't available. This was odd, because the unit was on a station that we don't watch.

    At first, it looked like only the foreign language channels were there, including the latino HBO (there were more, we discovered later, like a couple of Showtimes). We called DTV, & eventually they had us reboot the unit to return the stations we subscribed to. It wasn't until later when we checked the to do list that we realized that nothing was recording (or going to record). We had to (we thought) go through our 40 some season passes & schedule them to record again.

    A glitch, we thought. Then it happened again this weekend. Instead of calling DTV, I just did the reset to bring the stations back. My mother has the same unit, but has not experienced this.

    We do not use the channel lists & do not use standby.
     
  4. Nov 14, 2003 #104 of 1146
    wired711

    wired711 New Member

    15
    0
    Nov 5, 2003
    Philadelphia...
    Greetings fellow disappointed and frustrated TiVo users. We have two unmodified Hughes GXCEBOTs. Our "Channels You Receive" list on both TiVo's have been wiped out at least 3 or 4 times over the past 3-6 months (not at the same time if I remember correctly). Right now they have both lost their lists and I haven't even bothered to set up the lists yet again and until I do I'll have to keep paging through all those PPV and Sports packgage channels and other ones we don't get. We've also noticed on at least 3 or 4 times over this period that the available channels were down to just about 1 page worth. Like others it took a reboot to get them back. We never made the direct connection between this and season pass programs not being recorded but hearing others mention got me thinking and it probably explains why on a number of occasions season pass shows didn't get recorded as scheduled.

    I haven't yet bothered to call DTV about this which would no doubt get the standard scripted responses everybody else gets. In the spirit of someone else's suggestion recently... probably the best thing to do is immediately ask for a supervisor (although the technician (rep) will probably insist knowing what the issue is first and you'll have to explain it all and risk getting the usual brainless time wasting suggestions). If lucky enough to get to the supervisor, explain the issue to them and ask them to please visit this thread so they have a clue as to just how many people are reporting this issue (and how many other people are probably experiencing the same thing). If nothing more, perhaps they could at least train their reps on the existence of this issue so they could be aware of it and tell folks it's a known issue and "we are working on a solution" (you know the same thing we've been told in this thread for way too long without a solution). Still, it's a less insulting reply than some rep acting like its the first time they've heard the issue and them barely having a clue as to what the caller is talking about. Better yet, maybe the caller could convince the supervisor to independently contact their supervisor and/or TiVo about it to bring more pressure to bear on a solution (imagine that).

    Having DTV handle the first level support for DirectTivo units is no doubt not allowing enough information to get directly to TiVo to work on a fix. Anyway, If I try this I'll certainly report back and let you all know what kind of response I'm getting. This is really hurting TiVo's reputation since it's faltering on the very thing in life it was designed to do - record programs we've selected without worry or hassle.

    Good luck to us all.
    Cheers,
    Doug
     
  5. Nov 14, 2003 #105 of 1146
    hookbill

    hookbill Feathered Member

    4,442
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    Dec 14, 2001
    Northeast Ohio
    Yeah, keep us in tune Doug....but I don't believe that DTV isn't aware of this. TivoOpsMgr is, I assume their representative and while it hasn't apparently got to the DTV CSR's, he certainly knows about it.

    How about it, TiVoOpsMgr. Are you still there? Your last report said you would ask for a status update and get back to us tomorrow. That was on November 5. Today is November 14.

    I sure liked it better when TiVo controlled the units before DTV took over:mad: And I miss our Pony.
     
  6. Nov 14, 2003 #106 of 1146
    BlankMan

    BlankMan I'm the Kettle

    2,142
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    Mar 30, 2002
    WI
    I PM'd TiVoOpsMgr yesterday evening, maybe we'll hear something.
     
  7. Nov 14, 2003 #107 of 1146
    Sir_winealot

    Sir_winealot Seenyer Member

    2,082
    0
    Nov 18, 2000
    BOINK!

    Welcome to the machine. Turned on the old trustworthy T-60, and all me channels was blank!

    Why go into detail when we all know from previous posts exactly what happened to me?

    Amazing how you take a 'ho-hum' approach to this thread until it HAPPENS TO YOU!

    Around 4pm today, my TiVo went comatose...it missed recording Judge Judy, I had to do a re-start, and I'm a little bit PISSED OFF.

    C'mon already DTV...this is getting ridiculous.

    I'm thinking I should email DTV this entire thread...
     
  8. Nov 15, 2003 #108 of 1146
    BlankMan

    BlankMan I'm the Kettle

    2,142
    0
    Mar 30, 2002
    WI
    Do it!
    <added>
    I PM'd TiVoOpsMgr. Again.
     
  9. Nov 15, 2003 #109 of 1146
    BlankMan

    BlankMan I'm the Kettle

    2,142
    0
    Mar 30, 2002
    WI
  10. Nov 15, 2003 #110 of 1146
    hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio
    Yep, I passed over this thread for months after all, the elephant was in THEIR house not mine!

    Fortunately I haven't missed any shows because it's only happened to my GXCEBOT and not my HDVR3 where all of my important SP'S are. But that doesn't mean it won't happen there, hence my concern.

    By all means please do forward this thread to DTV....and lets try to keep it on the front page because as this problem occures randomly to others who have ignored it in the past they will see it and post!
     
  11. Nov 17, 2003 #111 of 1146
    hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio
    Ok, it's November 17th now. Blankman has pm'd this guy twice, somebody else has started another thread and still no answer. Even a "I still don't have anything to report" would be decent at this time, although not very acceptable.

    I just want an explanation. Sunspots. Somebody pushed the wrong button. Act of God. The devil did it!.......DTV, can you hear us????
     
  12. Nov 17, 2003 #112 of 1146
    Tutman

    Tutman Member

    57
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    May 8, 2002
    Atlanta, GA
    Since D doesn't acknowledge the fact that there is a known problem when we call, I believe I'll remind them between 9:00pm and 9:30pm EST (that's 6:00pm to 6:30pm for you PST people) on Wednesday, Nov. 17th. I wonder if there will be many of us inquiring about the status during this time;)
     
  13. Nov 17, 2003 #113 of 1146
    Dirac

    Dirac New Member

    718
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    Oct 17, 2002
    Florida
    Bah. Happened to my T60 (note sig: UNMODIFIED!) again o/a last Thursday. My favorites list was empty and my channels I receive list had all channels selected.

    So, Wednesday at 9 pm? That would be Wednesday, November 19. Just want to make sure we all feel compelled to report the ongoing issue on the proper date.

    EDIT: No, rebooting didn't fix it. Both DTiVos are on UPS's now so if it happens again I know it's not an outage problem either.
     
  14. Nov 18, 2003 #114 of 1146
    Tutman

    Tutman Member

    57
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    May 8, 2002
    Atlanta, GA
    My bad. Yes, I believe I'll be calling on Wednesday the 19th at 9pm EST. Hopefully by 9:30, D gets the point;)
     
  15. Nov 18, 2003 #115 of 1146
    dvdude

    dvdude New Member

    374
    0
    Aug 25, 2003
    NJ
    Wait.....the clouds are clearing.....I see....my SAT-T60 has lost it's channel list!! The clock says 8:55pm, Wednesday, 19th....I see myself picking up the phone....<SNAP>.

    Huh?? Wha?? Somebody say somethin'?
     
  16. Nov 18, 2003 #116 of 1146
    ClutchBrake

    ClutchBrake Pass the gravy!

    16,819
    290
    Sep 5, 2001
    Orange...
    Add me to the list.

    First occurence was Wednesday October 29th. Came home and many of my channels were missing. Rebooted and everything except my Favorites were back. However, my To-Do list was blank. After a few hours it repopulated.

    Second occurence was today between midnight and 8am. Turn on my DSR6K to find I have absolutely no channels. Reboot and the all the channels in Channels I Receive are selected but my Favorites are gone.
     
  17. Nov 18, 2003 #117 of 1146
    Paul_D

    Paul_D New Member

    15
    0
    Dec 5, 2000
    Northern CO
    This has happened to me (DSR6000 and T-60) soo many times now I've had to create a "cheat sheet" of what channels I receive, and then what goes into favorites on both units. The last occurence was on my DSR6000 last week. Whenever it happens I have a small curse fess at the idiocy of how long this has been allowed to go on. It's happened to me since before D* took over tech support (etc.), so this is a long-term problem over several software versions.

    Always the same: all channels checked in channels I receive and a blank favorites list. One unit is on UPS and the other isn't. Happens more frequently on the one that is on the UPS.
     
  18. Nov 18, 2003 #118 of 1146
    BlankMan

    BlankMan I'm the Kettle

    2,142
    0
    Mar 30, 2002
    WI
    Why don't some of you, or better yet all of you, PM TiVoOpsMgr and ask him what's up? On the 5th of this month he said he would get back to us with a status, today is the 18th, he posted on this board in other threads a number of times in between that time so he has been around here, not like he's gone on vacation.
     
  19. Nov 19, 2003 #119 of 1146
    wedgecon

    wedgecon Just Plain Awesome TCF Club

    3,825
    206
    Dec 28, 2002
    Vancouver, WA
    This happened to me today at 9:12 PM PST. I base this on the fact that I only got the first 12 minutes of 24. I was watching a previously recorded show and all of the sudden it said I needed to input my parental control code because the recording was on a channel I no longer receive. Went to live TV and all of my channels were gone. I did a restart and my channels came back but , my "To Do" list had no longer had any showings for my season passes. I then went into season pass manager and changed the priority on one show and exited at which point the Tivo paused forever on the "please wait.." icon. After it was done pausing most of my to do list ccame back in. I am guessing that changing the season pass sort order forced some type of index rebuild. This same event occurred a few weeks ago and I thought it was just a fluke now I know better.

    I really hope this gets fixed...I am going away for a week next week and I do not want to miss my shows.
     
  20. Nov 19, 2003 #120 of 1146
    Tutman

    Tutman Member

    57
    0
    May 8, 2002
    Atlanta, GA
    I don't see what badgering TivoOpsMgr will do for us. He's kind enough to poke in here now and then. By badgering him, we'll be sure to never see him back. This is D's problem, and D needs to get this fixed. We're not Tivo's customer, D is. We just need to let D know how unhappy we've been for a real long time, and demand a resolution. They can throw their wait around on Tivo as much as they want. I'm just afraid they haven't done so. Hopefully the call "I" make tonight at 9pm, will let D know just unhappy many of us are.
     

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