Favorite channels disappear in TiVo Live Guide

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by BlankMan, May 22, 2003.

  1. Nov 4, 2003 #81 of 1146
    jbalfour

    jbalfour New Member

    35
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    Jan 23, 2002
    Mebane, NC, USA
    I guess I will add my story to the thread.

    I have two Hughes GXCEBOTs. One that is untouched, and one that has a hd upgrade. The one that is untouched occasionally resets the channels I receive to all channels. I do use Standby. The modified GXCEBOT has not done this. The modified GXCEBOT lost all its guide data on Sunday night. I ran Setup again (did not reboot or power down) on Monday, and the guide came back. All other settings appear to be intact, and I did not have to wait for the guide data to repopulate. It was instantaneous.

    Losing the 'Channels I Receive' is an annoyance, but losing the guide data made me lose a lot of recordings.
     
  2. Nov 4, 2003 #82 of 1146
    jburst

    jburst New Member

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    0
    Jan 12, 2002
    San Jose, CA
    Add me to the list of people affected by this bug. I have a series 1 Hughes dtivo, and last night I came home to:
    * A to-do list that looks like swiss cheese ("X is no longer in the program guide")
    * No video at all on local channels or premium channels (HBO, etc)
    * A completely unhelpful DirecTV rep on the other end of the phone.

    Rebooting left me with:
    * Video restored on all channels
    * To-do list still cheezy
    * A "channels I receive" list with everything selected
    * No more unhelpful DirecTV rep

    I manually reset the "channels I receive" list, and manually added back a few programs which were supposed to record in the next few hours (through the recording history, selecting "record this episode also").

    By morning my to-do list was back to normal.

    Hey DirecTV, you listening? If you have the software fix from TiVo, send it over! :mad:
     
  3. Nov 4, 2003 #83 of 1146
    Tutman

    Tutman Member

    57
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    May 8, 2002
    Atlanta, GA
    Blankman, any word on what you were told from Tivo about them being able to reproduce it? I want to know if there is some kind of workaround in the mean time, like rebooting the receiver at least once a month. There have been no responses from anyone that this happens on a Series 2. It does seem to me at least that it happens to both of my receivers about every 2 to 3 months. I never reboot them, and both are on a UPS. I guess in the mean time, I'll go ahead and reboot them once a month.
     
  4. Nov 5, 2003 #84 of 1146
    BlankMan

    BlankMan I'm the Kettle

    2,142
    0
    Mar 30, 2002
    WI
    Well it happened again, on TiVo1, turned on the TV and had the message on the screen that I wasn't allowed to view that channel, call DTV, and it was one of the basic channels. So I looked and sure enough, all my Favorite Channels were gone again, and 75% of The Channels I Receive were gone too! All that were left were:

    215 374 376 379 400 401 403 405-411 413 416-420 425 426 438 439 455 456 511 589 610 625 631 655 703 720 723-725 728-732 740 742-748 753 845-849

    Most of which I can't view anyway! Then I got the message "Acquiring Program Guide Data from Satellite. Some data available now. Full data in 1-2 days." So I checked my recording history and sure enough it missed recording some programs because they were no longer in the guide, and more are schedule to NOT be recorded for the same reason, until the guide data catches up.

    TiVoOpsMgr, this has become unacceptable and it seems to be getting worse, not better. Now it's affecting the units ability to record programs, it's whole one and only purpose in life. More and more people are posting about losing channels, losing guide data which is screwing up their SP's to the point where they have to delete them and reenter them to get them back. It was annoying when it lost Favorite Channels and one had to put them back, but now it's failing to record.

    How does DirecTV expect to sell DVR's when word is going to get around that they are not reliable? And your names on them too so it will reflect on TiVo also. All we need is some reporter to get a hold of this information and interview a few people that are having problems and there we go again, another slam article. We (and you) don't need that.

    PLEASE PLEASE PLEASE get DirecTV to address this and be a little more forthcoming with information that they are taking it seriously and will fix it.

    When a TiVo can't do it's thing, record, because of a bug like this, it becomes just another high tech boat anchor.
     
  5. Nov 5, 2003 #85 of 1146
    BlankMan

    BlankMan I'm the Kettle

    2,142
    0
    Mar 30, 2002
    WI
    No, no advice was given. I doubt rebooting once a month will help you, my unit that just acted up was only up for 8 or 9 days, I did some maintenance on it last weekend (backup after 3.1.0b). I'm having it happen more often then you and this last time it missed some shows I wanted, that is unacceptable. I PM'd TiVoOpsMgr to check my latest info so we'll have to wait and see.
     
  6. Nov 5, 2003 #86 of 1146
    alphawave7

    alphawave7 New Member

    94
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    Jan 24, 2002
    Peoples...
    Was just curious if DTV has added any new channels recently..are the guides changing in any way? (I rely on my season passes so much, I don't notice the guide much anymore).

    Edit: The NFL channel was recently added...
    http://www.tivocommunity.com/tivo-vb/showthread.php?s=&threadid=141527

    I suspect the guide update may be the culprit. Damn..I'm scared to turn on the tele, now. :eek:
     
  7. Nov 5, 2003 #87 of 1146
    Tutman

    Tutman Member

    57
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    May 8, 2002
    Atlanta, GA
    This may be the trigger, but definitely not the cause. If it was the cause, it would happen to both receivers at the same time. Mine seems to be one, then the other, with the frequency approximately the same, but may be a month or two apart. I wish I would have written down the dates of everytime it has happened.

    I haven't lost guide data like you, Blankman, but then I haven't had the problem yet since getting 3.1.0b.

    I just want to know if there is a workaround. If Tivo has replicated and fixed the problem, then let us know what to do in the mean time. It's getting VERY frustrating. I'm not going to call D* and educate some poor kid, just for him to suggest rebooting the receiver. We've been asked for our help in isolating instances, which several of us has done, then a glimmer of hope that they might know what the problem is, then silence.
     
  8. Nov 5, 2003 #88 of 1146
    BlankMan

    BlankMan I'm the Kettle

    2,142
    0
    Mar 30, 2002
    WI
    That's true because it never has happened to more than one of my receivers at at time. But do all receivers get the new channel update at the same time?
     
  9. Nov 5, 2003 #89 of 1146
    BlankMan

    BlankMan I'm the Kettle

    2,142
    0
    Mar 30, 2002
    WI
    Ok I came home tonight and TiVo3 had both tuners tuned to channel 278 and it was telling me 'Channel not available'. I looked in the Favorite Channels Guide and the only channel there was 278, but I couldn't view it. I went and looked at Channels I Receive and these were the only ones left:

    279 299 300 301 307 308 311 315 325 327 329 331 333 335 339 350 351 376 400 403 408-410 439

    It's been up for over 10 days so it wasn't caused by a reboot. Once again it has failed to record programs because it lost it's guide data. There's programs tonight that it is suppose to record but it says it won't because they are no longer in the Guide Data. Once again I get the message: "Acquiring Program Guide Data from Satellite. Some data available now. Full data in 24 hours." The only difference is this one says 24 hours, yesterday TiVo1 said 1-2 days.

    TiVoOpsMgr does this have anything to do with DirecTV rolling out new channels? Two different units in two days seems too much of a coincidence. Is DirecTV just going to be mum on it because they know it happens but they still have to do it so they just do it anyway? Ta' H*ll with the customer?
     
  10. Nov 5, 2003 #90 of 1146
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,482
    33
    Jun 27, 2000
    Alviso, CA, USA
    Folks, I'm sorry that I don't have much to report. We do have engineers investigating the issue and are in contact with DIRECTV regarding this issue. I'll ask for a status report tomorrow and let you all know what I find.
     
  11. Nov 6, 2003 #91 of 1146
    alphawave7

    alphawave7 New Member

    94
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    Jan 24, 2002
    Peoples...
    I just posted the above because it's the only pattern I can detect when *my* DTiVo's do this..seems to be within several days of the guide getting a new channel added. I've got poor memory of these things, but I recall Fine Living (if that's what its called??) being added when I had this problem, and now NFL and a small flurry of reports..so I can only surmise it's more than coinkydink. Sorry Blank has it so bad(two fer three), but his persistence may get this fixed, which would be nice, indeed.
     
  12. Nov 8, 2003 #92 of 1146
    hookbill

    hookbill Feathered Member

    4,442
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    Dec 14, 2001
    Northeast Ohio
    Wow, this has been reported since May and now we are in October and the best TiVoOpsMgr can say is "they are working on it"? I got to askwhat are you working on it with, a monkey wrench?

    This has happened to my GXCEBOT twice in the last month! Oddly enough it hasn't happened to my HDVR3 at all, and I hope to God it doesn't or else I'll really be P.O.d.:mad:

    Come on DTV lets show a little attention here! 6 months worth of complaining and you can't fix it? That is not good customer service!
     
  13. Nov 11, 2003 #93 of 1146
    cvarner

    cvarner New Member

    35
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    Nov 11, 2003
    Eastern MA
    Another newbie here....
    Same problem with Favorite Channels List disappearing. This happened a few times over the summer on my T60, and I thought it had to do with a lightning strike down the street from me. It just happened again today, and researching the problem brought me here. I called Sony and they told me to do a "clear and delete", which is not an acceptable option. After reading through all the messages in this thread, I can't believe it hasn't been addressed after having been documented for almost a year! This is ridiculous. Aaarrgghhh.
     
  14. Nov 12, 2003 #94 of 1146
    coorsflash

    coorsflash New Member

    8
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    Oct 13, 2002
    Twice over this past summer this has happened to me. Both times when I went away on vacation. I would come back and hit my list for shows to watch and.....nothin. All my shows didn't record. both times i noticed that when I would hit the tivo button the screen would go black, just for a second, before it would bring up the menu. It normally doesn't do this, which is why it got my attention. I don't know if this will help TiVoOpsMgr but I thought I would post it in case anyone else has noticed this.

    But just like everyone else, all my channels were gone and i had to reboot. It's an unmodified Sat-t60. I got a new Hughes series 2 today and was thinking of putting it in the bedroom, not the main tv room, because I heard that series 2's did not have as good a picture quality as the series 1's. After reading all these posts I'm starting to think it might be worth it if it means survivor and CSI, and friends, and alias, etc. etc. gets recorded.
     
  15. Nov 12, 2003 #95 of 1146
    mlipscom1959

    mlipscom1959 New Member

    1
    0
    Nov 12, 2003
    I too have this same problem every month or so. It is very annoying. It happens to both my Tivo boxes, but never on the same day. I've given up on calling Directv. They work from a script and you cannot have any problems that vary from their script or they cannot help you. (please reset you box. Please remove and reinsert the access card, blah blah blah) I can tell you I am sick to death of re-entering channels I receive--I could puke.
     
  16. Nov 12, 2003 #96 of 1146
    malixsys

    malixsys New Member

    7
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    Dec 12, 2002
    I have a problem that might be related. I always remove shopping channels from the channels I receive list. I never use them, and if I need to, I can see them by changing the guide to all. BUT some of them keep coming back! For example, I keep having to remove 228 GEMS from the channels I receive! Is this a DirecTV gimmick so I will HAVE to see those channels? Anybody else have a problem like that?
     
  17. Nov 13, 2003 #97 of 1146
    PaJo

    PaJo New Member

    212
    0
    Dec 17, 2001
    highspire,pa...
    3 units were untouched, one has a hard drive added, all are put on standby when not is use. The problems only started a few months ago.

    All four have shown similar problems with the "channels you recieve list " being changed - none at the same time, it's as though DTV is sending updates to add/remove channels and on a few occassions all the channels are lost except for PPV , I need to re-boot to get back the locals etc. and then the "channels you receive" list appears to be reset to include all the channels. I assummed it was DTV resetting things trying to encourage me to upgrade or sign up for NBA/ NHL, whatever they are pushing at the time. We have also experienced going to a regular channel and getting the message we must call DTV to gain access, usually a reboot fixes this but the "channels you receive list is always screwed up when these problems happen. We do not use the "favorite channel list" so I can not confirm that list is being screwed as well. If it only happens once in a while it is not unbearable, but when two or three units do it the same week it is frustrating manually changing everything back again.

    I know DTV can reboot the Dtivo, one time I had a problem and the CSR rebooted the Tivo for me, we keep all of our receivers upstairs feeding into a switching unit,, I was talking to the CSR while downstairs and she wanted me to reboot the one system - I told her I must go upstairs to do that and asked her to wait- when I got upstairs it was already rebooting - I told the CSR that and she siad "yes I did that from here" Being a cynic I suspected it is DTV these problem for some purpose, perhaps forcing everyone to upgrade, much like Microsoft use to "break" things to get people to upgrade to the products they wanted them to use ( documented in the DOJ VS Microsoft antitrust trial) or perhaps just a few CSR that are learning how to use the system.
     
  18. Nov 13, 2003 #98 of 1146
    Berto

    Berto New Member

    21
    0
    Sep 14, 2001
    Simi Valley, CA
    I'll add my name to the list. I have a T-60 modified with a second drive, that lost all favorites three times in the past month. My other two units (one modified DSR6000 and one unmodified DSR7000) have never had this happen to them.

    I was thinking it could be the beginning of a hard drive failure, but now that I've seen this thread, I'll hold off replacing everything. In the meantime I have to make a point of checking that unit daily, lest it get blanked again and screw up a bunch more recordings.

    By the way, when I called D*TV Tech Support, the guy had never heard of this problem and could only suggest a reboot. When that didn't work, he tried to sell me the extended service plan!

    Maybe we need to make a concerted effort to call in these problems to their tech support and escalate them to a supervisor. At least that way, we might get more visibility to the problem.
     
  19. Nov 13, 2003 #99 of 1146
    Eben

    Eben New Member

    267
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    Jul 19, 2001
    Fairfax, VA
    That is SOP for DirecTV. The only way to avoid seeing them is to set up your Favorites list to include the channels you wish to surf and set the guide to Favorites. Channel "adding" doesn't affect the Favorites list.
     
  20. Nov 13, 2003 #100 of 1146
    stevel

    stevel Dumb Blond TCF Club

    37,252
    8,291
    Aug 23, 2000
    Nashua, NH
    This doesn't help when all of your received channels are REMOVED, and the favorites cleaned out as well, which is what this is referring to.
     

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