Favorite channels disappear in TiVo Live Guide

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by BlankMan, May 22, 2003.

  1. Oct 7, 2003 #61 of 1146

    TiVoStephen formerly TiVoOpsMgr

    Jun 27, 2000
    Alviso, CA, USA
    Folks, thanks for continuing to report this issue. We are still investigating (and I'm sorry that I didn't respond directly to those who wrote me to report this issue).

    As our engineers investigate, one other question I was asked: Has anyone experienced this problem on a newer "Series2" Combo box (from HNS, Philips, Samsung or RCA) as opposed to the older "Series1" Combo boxes (from HNS, Philips or Sony)?

    If your TSN begins with a 0 (001, 011 or 031) you have a Series1. If it begins with a 1 (101, 121, 151, 181) or 3 (301, 321, 351, 381), then you have a Series2.
  2. Oct 8, 2003 #62 of 1146

    Tutman Member

    May 8, 2002
    Atlanta, GA
    Anyone with a Series 2 DTivo with this problem? Anyone...? Anyone...?

    I've got two Series 1's and it happens on both about every 3 months. TivoOpsMgr, could it be caused by a memory leak or something else, where a preventative reboot every couple months might get around the problem? I've got both units on the same UPS, and neither unit gets rebooted.
  3. Oct 8, 2003 #63 of 1146

    tivoreno Member

    Apr 18, 2001
    Happened to my Hughes series 1 sometime after midnight last night. Woke up to almost no channels "available". Last successful call Tuesday Oct 7 8:14 am; Guide data to "Oct 8"; favories were gone. I restarted the unit and all channels are back, Guide data now "Up to Sun, Oct 19". Favorites still gone and channels I receive set to all channels.

    Edit: To do list shows "none scheduled" for all programs. I better not miss the baseball playoffs!!!!!!!!!!!!!!!!
  4. Oct 8, 2003 #64 of 1146

    Smiles Pigment is overrated

    Aug 11, 2000
    You first.
    The same thing happened to my Hughes series 1 sometime between last night and this afternoon.

    My favorite channels list was cleared.

    The list of channels I receive was screwy - I was missing a bunch of the Music Choice channels, for instance. Just gone.

    My to do list was cleared. The recording history said that none of my shows could be recorded because the guide data had changed (or was deleted or some message to that effect).

    I had the message that said I only had 1-2 days of guide data when I went into any Pick Programs to Record area.

    I went into the Satellite Dish Setup and checked the signal strength on the transponders. My locals were all 100, the rest ranged from 88-95 with the exception of transponders 30 and 32, which were in the high 70s. (This has been typical for me for a while now, so the signal strength was not unusual.)

    But the really bizarre thing was that while I was testing the signal strength, the TiVo would 'lock up'. I couldn't use the arrow keys to switch transponders, or even get out of the menu. I had to hit the TiVo button to go back to the main menu, then navigate back to the Satellite Dish Setup to test more transponders. I could get through 3-8 at a time before it locked up.

    After running through all this, I decided to reboot the unit. It came back just fine, although I was still missing my favorites and to do list. But everything else was functioning fine.

    My other units (an HDVR2 and a DSR6000) didn't experience any problems. It is usually the Hughes that loses the list the most, although I'm not sure why. Both the Hughes and the Philips have been upgraded to single 120GB drives, but that's it. (I don't think that's considered 'extensively modified', but what do I know?)
  5. Oct 9, 2003 #65 of 1146

    BlankMan I'm the Kettle

    Mar 30, 2002
    TiVoOpsMgr it just happened again on my TiVo1 a T60 on Wednesday 10/08. (TC was down so I couldn't post this then.) It's still running the 3.1.0 software, not the b and the last reboot was ~10 days before that.

    This time there are no remaining channels and I get the message to set it up like it's never been set up before. This is very annoying.
  6. Oct 12, 2003 #66 of 1146

    paksen New Member

    Feb 7, 2002
    Denver, CO
    Well I'm relieved to see I'm not the only one experiencing the problem. I wouldn't have come looking for a solution if it wasn't for the fact that I missed West Wing on 10/8 due to this burp.

    Philips 6000
  7. Oct 14, 2003 #67 of 1146

    BlankMan I'm the Kettle

    Mar 30, 2002
    TiVoOpsMgr This is getting a little ridiculous. My TiVo3 unit a SAT-T60 running 3.1.0b-02-1-011 just lost all its Favorite Channels again. Not only did it lose all it Favorite Channels, it lost most of the Channels I Receive, the only one left are:

    125 128 130 134 135 138 140 142 145 148 170
    374 379 411 426 432 455 456 511 652 849

    Now, TiVo1 & TiVo2 both SAT-T60's and TiVo4 an HDVR3 are all fine, and all 4 of these units are connected to the same Spaun multiswitch and the same dish.

    TiVo4 an unmodified HDRV3 now running 3.1.1b-02-2-151 rebooted itself last Friday and sat at the Welcoming Powering Up screen until Sunday when I caught it. This unit has been problem free before that. All these units are on a UPS.

    You have been aware of this problem for 4, close to 5 months, it has been going on for a long time before that, how long do you expect your customers to put up with this before you come up with a solution?
  8. Oct 16, 2003 #68 of 1146

    RonP New Member

    Oct 15, 2003
    TiVoOpsMgr - This just happened to me, too. Totally virgin DSR6000. S/W v3.1.0-01-1-001. Last call 10/15 12:58am.

    All Favorite Channels were gone and the Program Guide said that I needed to go set them up again. Everything in the To-Do list was cancelled because the shows weren't in the program guide.

    Here's a clue...It likely happened at 6:14pm PDT. TiVo was recording Junkyard Wars on TLC and Good Eats on FoodTV. When I got home around 8:30pm I went to play JYW and noticed that it was cut off at the 14 minute mark - but it was still on the channel. I hit Guide, which I had set to display Favorites, and it was blank - except for the error message telling me I needed to set it up, again. Good Eats was cutoff, too.

    I've rebooted (didn't help) and am currently in the process of rebuilding my list. Argh. Glad I caught it tonight and not Thursday night!

    This is real!
  9. Oct 19, 2003 #69 of 1146

    boberonicus New Member

    Jul 13, 2003
    Just lost all the favorites on my DSR6000, running 3.1.0-01-1-001 . It's been nine weeks since this last happened. My primary gripe is that I keep a fairly long favorites list and it takes me a long time to set it all up again.

    My assumption is that there is no plan to fix this problem. The DSR6000 is a legacy product and the bugmeisters are probably focused on current products.

    Robert Fenerty
  10. Oct 24, 2003 #70 of 1146

    ebonovic has gone his way...

    Jul 24, 2001
    Add my #2 unit to the list of victims.

    Last night around 11:00pm CST is when it occured.

    A reboot repaired it, but now I have to go back and re-setup the channels I recieve.

    Where is this stored? Hard Drive or Access Card?
  11. Oct 24, 2003 #71 of 1146

    BlankMan I'm the Kettle

    Mar 30, 2002
    I was informed a little over a week ago that TiVo was able to reproduce this problem. TiVo has contacted DirecTV and informed them of this bug and it is my understanding that DirecTV has to tell/ask TiVo that they want it fixed.

    So the ball is entirely in DirecTV's court as to whether or not this will be fixed. My guess is that the shoddy way DirecTV operates when trying to deal with then regarding any problems with their DirecTV Receiver's with TiVo they will probably never address and correct this problem. I'd love to eat those words....

    Maybe we could all contact DirecTV and ask them to get it fixed but from past experience asking DirecTV to do anything is pretty much useless.

    I'm going to continue to post all my events here just in case anyone at DirecTV is inclined to read this.
  12. Oct 24, 2003 #72 of 1146

    litzdog911 TechKnow Guide

    Oct 18, 2002
    Mill Creek,...
    Thanks for continuing this thread. My one-year-old Sony T60 had never had this problem until yesterday. At about 4:40pm PDT on October 23 something happened to my Channels Lists (see below).

    I will call also DirecTV to complain about this and reference the fact that there is a fix that Tivo can implement.

    Reviewing this thread, some common clues might be:
    * it does seem like the problem is limited to Series1 DirecTivos.
    * Modifications don't seem to be factor because folks are reporting problems with unmodded boxes (mine only has an upgraded hard drive).
    * Multiswitches might be a factor. I'm using a 2x4 multiswitch and don't have an oval dish.
    * Time-since-last-reboot might be a factor. My box rarely crashes, I don't use Standby, and it's connected to a UPS. That last time my box rebooted was after getting the 3.1 software update (from 2.52) a couple of months ago.

    Hopefully with enough pressure we can sway DirecTV to address this problem.

    Here's what happened to me yesterday:

    My DirecTivo "forgot" nearly all of its channels. When I turned it on and displayed the Guide, only PPV movies and a few other channels were available (like Discovery Science). Very odd. And it didn't matter if I set the Guide Options to "Channels I Receive" or "All Channels". Also, most channel logos were missing in the "Now Playing" list. And all of my Season Passes showed as "nothing scheduled" in the To Do List, expect for an upcoming BMW 5-series infomercial due to record on Saturday.

    Thinking that perhaps I'd gotten the new 3.1.1b software update, I checked my System Status and found that I had not gotten any software updates. I reset my DirecTivo anyway.

    Thanksfully, resetting the receiver brought my channels back. And, after a couple of hours, my To Do List was again populated with scheduled recordings for my Season Passes.

    Here's a link to another thread I started before discovering this one:
  13. Oct 24, 2003 #73 of 1146

    BlankMan I'm the Kettle

    Mar 30, 2002
    litzdog91, thanks, and nice job of summarizing.

    Let us know how your conversation with DTV went. Getting them to understand the problem is the first hurdle, getting them to believe you, a lowly customer (no offense intended) that TiVo has a fix seems insurmountable. :D
  14. Oct 25, 2003 #74 of 1146
    Mike Bateman

    Mike Bateman New Member

    Oct 25, 2003
    St. Louis
    I have a Hughes DirecTiVo Series 2 and my symptoms are a little different. I don't use the favorites so I don't know if they are broken. However, I do use the "Channels I receive" option. What I'm seeing is that channels I've turned off, come back. What is even more strange is that the channels involved are all shopping channels. I've turned off GEMS, CSHN, HSN, etc. Within hours they start showing up again in my channel listing. Nothing else shows up except the shopping channels. I find that very odd.

    And irritating.
  15. Oct 25, 2003 #75 of 1146

    BlankMan I'm the Kettle

    Mar 30, 2002
    I think I've heard that DirecTV does this on purpose, like when new channels are added so that you get them, but also maybe to put those shopping channels right back in your lineup. Don't quote me on this, like I said I heard but really didn't pay that much attention to it because I wasn't having the problem. I think it's that people suspect DirecTV of doing this but of course DirecTV is very hard to get information out of and would probably never admit to it.
  16. Oct 27, 2003 #76 of 1146

    mkdevo New Member

    Feb 24, 2002
    hello folks,

    i started a thread here a few days ago, and was ultimately directed to this thread, though it doesn't seem like anyone's having the same problem as me. here's what i posted in the other thread:

    the message that i spoke of there is now back (and this hasn't fixed itself yet).. i grabbed a screen of it and attached it so you can check it out.. anyone have any clues?? TIA.

    Attached Files:

    • tivo.jpg
      File size:
      39.2 KB
  17. Oct 30, 2003 #77 of 1146

    mkdevo New Member

    Feb 24, 2002
    bump... anyone?
  18. Oct 30, 2003 #78 of 1146

    khark Old Member

    Jan 2, 2001
    Star Valley...
    One of my Philips 6000 Directivos did this a couple of days ago. This is 4 or 5 times over the last year or so.
  19. Oct 31, 2003 #79 of 1146

    kenr New Member

    Dec 26, 1999
    I own four Series 1 Direct TiVos. Yesterday one of them, a DSR6000, showed only about 20 channels in the program guide: the music channels and a few specialized corporate channels. It resulted in all of my Thursday night programming not being recorded because the shows were no longer in the program guide. After rebooting the unit, all channels came back.

    I assume this is just another case of what people are reporting on this thread.
  20. Oct 31, 2003 #80 of 1146
    Mark Lopez

    Mark Lopez Just click ignore

    Jan 1, 2000
    Hondo TX
    As I mentioned earlier, both of my series 1 DirecTiVos do this periodically. One did it again sometime in the last few days (just noticed yesterday). The favorites were all gone and the Channels I Receive were all checked. This doesn't happen that often, but it's a PITA to have to keep setting it back up.

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