Favorite channels disappear in TiVo Live Guide

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by BlankMan, May 22, 2003.

  1. Jan 7, 2004 #381 of 1146
    cvarner

    cvarner New Member

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    Brett-
    Your solution is fine for ensuring that your programs get recorded, but for those of us that use the Favorite Channels list, this issue is still a huge problem. It's a time-consuming PITA to redo this list (and the Channels I Receive list) each time the box gets zapped.
     
  2. Jan 7, 2004 #382 of 1146
    BrettStah

    BrettStah Well-Known Member TCF Club

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    Yes, I agree... I'm just curious if anyone else who's had this happen multiple times has also just given up modifying the channel lists like I have, and if they've also noticed that the problem hasn't re-occurred since. If so, then it may be helpful in finding the cause/fix to the problem.
     
  3. Jan 7, 2004 #383 of 1146
    Mark Lopez

    Mark Lopez Just click ignore

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    Well, I have left the channels you receive alone after the reboot (but still set up favorites) and had it happen again. Next time I will give it a try although I would prefer not to have a million channels in the guide.

    Now, I haven't had it happen since the 'acquiring guide data' problem started though. :)
     
  4. Jan 7, 2004 #384 of 1146
    cvarner

    cvarner New Member

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    Eastern MA
    My gut feeling is that rebooting and not modifying the lists won't make any difference, but it would be interesting to see, just the same. My belief is that the issue is triggered by something periodically (maybe channel updates) sent to the box from DirecTV. I don't know how often they send different types of updates, but it seems that the issue is not triggered every time the updates happen. The occurrences for me have been quite random: The first and second occurrences on my box were about 2 weeks apart, then I went 4 months with no problems, then 2 more issues within a month. Strange.
     
  5. Jan 7, 2004 #385 of 1146
    PJO1966

    PJO1966 Hi. What is this?

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    ... and repeating yourself ad nauseum adds exactly what?
     
  6. Jan 7, 2004 #386 of 1146
    kevinm

    kevinm Please wait....

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    Feb 18, 2001
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    After it happened to me the first time I have not modified the channel favorites, etc. and have not had the problem reproduce since 12/22/03.

    BlankMan, the PM I sent you was after that post. AFAIC the hatchet is buried.
     
  7. Jan 7, 2004 #387 of 1146
    Cajonkev

    Cajonkev PIBCAK

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    Jan 6, 2004
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    Thank for those that responded to my original post. I did find the other thread after completing my first entry. Funny how both this issue and the other came up after that indexing session.

    A far as the "let it happen and then leave it alone" thought. I did just that with one of my two units and used the other one to see when the next "event" occurred as a baseline. Just in case it appeared to not occur

    It turns out I didn't need to as the very next time it occurred the channels stayed the same (of course I had left them unmodified) but with the guide data reset all my season passes showed no upcoming episodes to record. I had to go back through and once again delete/add all the SP's back.

    I have always dealt with this as an inconvenience as it has always occurred when I could fix it before I lost anything. Until now, this last time we lost shows and there is definitely a "cost" for that beyond my time.

    I hope they get this resolved sooner rather than later before someone decides that this deserves class action litigation and really gets it mucked up.
     
  8. Jan 7, 2004 #388 of 1146
    BlankMan

    BlankMan I'm the Kettle

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    I typically don't alter the Channels I receive list. I have in the past deleted channel 582 so that the DTiVo stays on the channel I have it set on because I never put my units in Standby therefore I always have the 30 minute buffer active and if I happen to turn on the TV and an interesting show is on I can go back and watch the beginning. But every time this happens and I reboot channel 582 is enabled again and I haven't deleted it and it happens again. When this first started happening to me I hadn't been altering the Channels I Receive list, I only started doing that last fall. So I think it's safe to say it happens whether or not the Channels I Receive list is altered or not.
     
  9. Jan 7, 2004 #389 of 1146
    BlankMan

    BlankMan I'm the Kettle

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    You felt you had to jump in to say that? :rolleyes:

    If people ignore the facts to try and stress their point and it is not accurate, yes I will repeat the facts. Because if someone is skimming the posts they may read something then therefore be mis-informed, I don't like to let that happen.
     
  10. Jan 7, 2004 #390 of 1146
    BlankMan

    BlankMan I'm the Kettle

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    TiVoBill posted this here:

    He said this after DirecTV had asked TiVo representatives not to comment on the matter anymore so it comes across as conjecture, but how much you want to bet it's dead on?
     
  11. Jan 7, 2004 #391 of 1146
    cvarner

    cvarner New Member

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    Makes sense.
     
  12. Jan 7, 2004 #392 of 1146
    BrettStah

    BrettStah Well-Known Member TCF Club

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    But do you modify the Favorites list?
     
  13. Jan 7, 2004 #393 of 1146
    BlankMan

    BlankMan I'm the Kettle

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    Yes. I do use the Favorites Channel list pretty much exclusively. And that's how I know when I've been hit. It's either completely empty or only channels from the 119 sat are left. Once I noticed that and posted it TiVoOpsMgr commented that when they were able to reproduce it the information I provided in part helped them reproduce it, so maybe that adds in to the equation somehow.
     
  14. Jan 7, 2004 #394 of 1146
    BrettStah

    BrettStah Well-Known Member TCF Club

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    So maybe the act of modifying the favorites list causes the DirecTivo to be susceptible to the bug(s) noted in this thread. Weird stuff, whatever it turns out to be (which we'll probably never find out).
     
  15. Jan 7, 2004 #395 of 1146
    BlankMan

    BlankMan I'm the Kettle

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    But if you don't use the Favorite Channels list you could be hit and not know it. If channels were lost that you do not watch or record from you may never be aware that it happened. Moot point though because you wouldn't care because it would not affect your viewing, and then with the next reboot for what ever reason they would be back. And most people never know when the last reboot occurred. So it could be happening even more then reported even to people that say it never happened to them.
     
  16. Jan 7, 2004 #396 of 1146
    BrettStah

    BrettStah Well-Known Member TCF Club

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    That's true for many people, but in my case I use various backdoor codes (30 second skip, sorting in the Now Playing list, etc.) so I know when one of my Tivos reboots (those features go away upon reboot). We've seen the "Channel Not Available" bug at least a few times on each Tivo, but since we've left all channel lists alone we haven't seen it (the Channel Not Available bug) at all. Could be a coincidence though. And I know that you and others like using the Favorites list, so that just leaving everything alone isn't a great workaround for you guys...
     
  17. Jan 7, 2004 #397 of 1146
    kevinm

    kevinm Please wait....

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    It's a good analysis test though. Harder to find symptoms, but a variable that has not been explored. Then again, it could be moot if the solution is alread known internally :)
     
  18. Jan 7, 2004 #398 of 1146
    drew2k

    drew2k Drew != Drawn

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    Scrolling through the channels using CH+ and CH- follows the same list used in the guide. By default, the HDVR2 uses the "All Channels" list in the guide, so you if haven't changed the guide to show "Channels I Receive" or "Favorites", when you press CH+ or CH-, you would get the behavior you have described.

    When the guide is on screen, press INFO and change the list to CIR. Exit the guide, and then try CH+ and CH- again, and hopefully DC 14 will be skipped since you removed it from the CIR list.

    Hope this works for you.
     
  19. Jan 7, 2004 #399 of 1146
    deuce

    deuce New Member

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    Jan 7, 2004
    Winchester VA
    Thanks Drew...exactly the problem...
     
  20. Jan 8, 2004 #400 of 1146
    brucedl

    brucedl Member

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    Jun 19, 2001
    Chicago,...
    This just happened to me: I lost all my favorites and when I turned on TiVo all I had was NASA. I rebooted, which did not change the situation. I changed my Guide to "Channels you Receive," but some items that I have set on Season Pass still have not re-appeared in my To-do list. Major PITA.
     

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