Advertisements I haven't experienced this yet, and I'm keeping my fingers crossed. I've been following this thread, but wonder if you have to tell the DirecTV CSR exactly what you want them to do when you call to report the channels disappeared. Whenever I've called in the past about a problem, I always asked them to make a notation on my account. If the problem repeated, the next time I called, I told them it happened again and they should reference the prior notation. It was happening quite often that Dolby Digital would disappear on Showtime, so I asked them to escalate the problem internally to whatever department does research and troubleshooting, and told them I'd wait on hold while they wrote up the ticket and forwarded it. I'm thinking if you continue this procedure, at a minimum your account history will be accurate showing how many times it's happening, and if you're lucky, maybe someone with any authority at DirecTV will notice all the tickets being forwarded, notice a trend, and inform the CSR's that this is not an unheard of issue. If nothing else, with a history of problems in your account, the CSR may actually take pity on you and offer a "credit" for your problems!