FAQ: How does the Feb 2009 digital over-the-air transition affect my Tivo?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Stephen Tu, Apr 30, 2008.

  1. Jul 15, 2008 #61 of 116
    bicker

    bicker bUU

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    Sometimes, and/or only in specific measure. More and more often, due to the skyrocketing costs of providing such support, and plummeting value incumbent in today's customer purchasing behaviors, some of what you want isn't worth providing, while some is.
     
  2. Jul 17, 2008 #62 of 116
    gcimmino

    gcimmino New Member

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    I received an email on 7/10 from Tivo regarding my S1 box. It said:

    So I went to the site and put in my S1's TSN and got a very nice note saying:

    Of course, I clicked on the "Terms and Conditions" link and was please to see the following buried in the Ts & Cs:
    Since my S1 predates that (December of 2000), I thought to myself, great. Tivo is taking care of its customers and I'll go for it.

    Well, I now have the box and was told that I'd need to pay the $299 lifetime to get it. I was told to talk to customer service to get a refund, e.g. the free transfer of lifetime. I spent over an hour on the phone today and am hoping to get some good news on this tomorrow from the very courteous representative that worked with me. I even sent them screen shots of the page since they seemed to be unable to pull it up.

    Has any one else gotten this "offer" and gotten the lifetime transfer to actually work?

    Thanks
     
  3. Aug 6, 2008 #63 of 116
    zarchon69

    zarchon69 New Member

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    at the end of August tivo will update series 2 with software to run digital converter boxes via ir cables, you will need to re-run guided setup and re do season passes, also note that if converter box has a sleep mode you will have to deactivate that option,
     
  4. Aug 21, 2008 #64 of 116
    jlb

    jlb Go Pats!

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    In a recent edition of Electronic House magazine they had an article related to the conversion. The suggested this was a good time to upgrade to an HDTV from an analog TV. However, they had a misguided statement. They stated that to get the full benefit of HD, you would need a 1080p or i set. This ignores that some programming is broadcasr in 720p (at least I thought there was) and that depending on screen size and distance, you can't tell the difference between 720p and 1080p.

    I wrote a nice letter to the editor suggesting they did not correctly inform their readers.
     
  5. Aug 27, 2008 #65 of 116
    johnlvs2run

    johnlvs2run New Member

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    That is nonsense, and not true.
    You will pick up the same stations, which depends on your tv accepting the digital signals, not the antenna.
    The only change will be from analog to digital, which means better reception.
    As far as I know, any antenna will pick up the digital signals.

    better reception from antennas
    http://www.kxii.com/hdtv/headlines/7260801.html

    I've been using an antenna with amplifier, for the last 30 years.
    The first antenna was free as a neighbor was moving, had never used it and let me remove it from his roof.
    It finally wore out and I got a fancier antenna from radio shack for $35 on sale, that didn't pick up any better than the old one.
    I found a link on the net to aim the antenna, to the top of a street pole that matched the direction, and get 19 stations.
    This is good, as there are only 3 main stations in this town.

    antenna directions
    http://www.antennaweb.org/aw/Welcome.aspx

    I've never bought a tv, and this one that a friend got is 30 years old, so I'd have to get a new one by February 17th.
    Or, if the tv stopped working it would be no loss as I rarely watch it anyway.

    I would just as soon get rid of the tv and only use the internet.
    If the internet stopped working I'd go for more long walks, and talk with people more instead of on the internet.
     
  6. Aug 28, 2008 #66 of 116
    bicker

    bicker bUU

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    Uh, you took that quote out of context... it started, "Our records show that you currently receive some or all of your television signals for your TiVo® DVR through good old-fashioned “rabbit ears” or rooftop antenna." As such, the premise is that TiVo had recent record that you had your S1 hooked up directly to an antenna. The S1 only has an analog tuner. Therefore, what they wrote was absolutely true -- not nonsense at all.
     
  7. Aug 30, 2008 #67 of 116
    johnlvs2run

    johnlvs2run New Member

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    No, because they state the antenna is the issue, and the options are moving to satellite or cable.

    However, the issue is the analog tuner - not the antenna.

    In fact the antenna should provide much better reception than cable.

    I see no reason to pay an additional $400 for reception, when the reception is already there.
     
  8. Aug 30, 2008 #68 of 116
    bicker

    bicker bUU

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    Uh, you took what they wrote out of context, and (perhaps deliberately) misunderstood its meaning. They aren't going to discuss the technical details of tuners and broadcast protocols in a statement for consumers. :rolleyes: The reality is that there is no reception without a compatible tuner. So you were wrong when you said that the reception is already there. I don't know why you're trying to hard to make things more complicated than they are.
     
  9. Aug 30, 2008 #69 of 116
    classicsat

    classicsat Astute User

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    The reception isn't there. The Series 1 tuner only tunes analog, and officially does not support the digital OTA tuners, for that would require a software update, which TiVo is unwilling to do.
     
  10. Aug 30, 2008 #70 of 116
    bicker

    bicker bUU

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    Are you sure that it would require only a software update? I suspect it also would need a hardware update, to install and integrate an ATSC tuner. Retro-fitting would probably cost more than a brand new TiVo HD.
     
  11. Aug 30, 2008 #71 of 116
    classicsat

    classicsat Astute User

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    Nope, it would just require a software update to add support for the digital OTA boxes (selling for free to $50 or so with coupon). The antenna capable Series 2s are getting an update to support those boxes as we speak. It is just TiVo is not offering software updates for Series 1 Standalones anymore, so there will not be one in this case.
     
  12. Aug 30, 2008 #72 of 116
    johnlvs2run

    johnlvs2run New Member

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    To clarify, the antenna does provide the reception, but the s1 tivo tuner doesn't convert the signal to a picture.

    My main point is that the antenna works fine.

    It is too bad that tivo doesn't provide an update to their software.
     
  13. Oct 18, 2008 #73 of 116
    franelle

    franelle New Member

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    You were lucky to have gotten that warning. I did not. I already had a perfectly good single tuner TIVO with lifetime service but decided I wanted a dual tuner. So, in March of this year, only 7 months ago, I purchased the dual tuner with lifetime service. Recently I switched from RCN Cable to Verizon FIOS and now the dual tuner only works as a single tuner. (This would have happened with RCN in February also) So far, though I've had many confusing suggestions as to whether some kind of adapter would make this work, nothing is really clear except that I feel I've been cheated by TIVO for $600. They have not been very helpful!
     
  14. Oct 18, 2008 #74 of 116
    classicsat

    classicsat Astute User

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    The clear answer is there is nothing that can bring dual tuner back to a Series 2 DT, on an all digital service. The least you could do, is manually use a FIOS Digital Adapter and the otherwise unusable analog tuner, and manually record CH 3 from the DA.
     
  15. Oct 20, 2008 #75 of 116
    jlb

    jlb Go Pats!

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    Interesting note.....it seems the This Old House guys are part of a campaign to educate people. I watched a program this weekend where they went to houses with various situations (i.e., cable, DTV, analog TV, HDTV, etc).

    For the most part, they got it right. Howvere, I think they need to clarify an item a little further. They correctly note that if you have cable, the 2009 transition does not effect you. They do note also the possibility of a cable company choosing to go all digital, but I don't think they gave enough "air" time to the impact that could have on people. But, given who I think they were really targeting this ad/program with, I think it is undersdtandable.
     
  16. Oct 28, 2008 #76 of 116
    mrbrightside

    mrbrightside New Member

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    Am I the only one that's upset over the fact that my series 2 dual tuner will become basically a single tuner when the mandatory broadcast switches over to all digital signals? From reading some of the posts here, people seem to realize that all series 2 DT are worthless come Feb 09, but I don't see anyone upset over that fact, nor do I see anyone upset that as of right now not only does TiVo NOT have a plan to resolve this issue, but according to the email I received today TiVo claims GREAT NEWS that i'm not affected by the change. BS I am affected, I cannot record 2 channels and not only that but I need to reset up my tivo to broadcast all digital. Here is the email I received:

    Dear TiVo® customer,
    You may have heard about the government-mandated Digital Transition and wondered, "Does it impact me?" Great news! It doesn't. Because you already subscribe to cable or satellite service—and are not receiving any of your television signals for your TiVo® DVR through analog antenna—you are NOT affected by the transition and will continue to enjoy the TiVo service uninterrupted.
    Just thought you'd like to know.
    Thanks for being a valued member of the TiVo family!
    — Your friends at TiVo Inc.

    Now however..... on thier website it reads as follows:


    Who is affected
    Owners of HD TiVo DVRs that currently have basic cable (without CableCARDs).Series1 DVR or Series2 single tuner DVR that are currently receiving only basic (analog) cable channels.Owners of Series2 DT dual-tuner DVRs, who will only be able to view or record one channel at a time when the DVR is connected to an all-digital headend.


    And when you call up customer service, which by the way I did this about 6 months ago, complaining about the exact same thing about my box becomming a single tuner instead of a dual....... I got the answer well when we started selling dual tuner boxes we didn't know there was going to be a change in broadcast service like this....... Ok fine but you knew this was happening at least 6 months ago when I called, and not only is TiVo NOT giving anyone in the customer support area any information about what, if anything, they are going to do to resolve this issue, but also they aren't even coaching the customer service reps on what to say to us when we do call up. Now if they don't care about the employees who yeild most of the phone calls and direct them in what they are going to do, what does that say about how they feel about thier customers?
     
  17. Oct 29, 2008 #77 of 116
    David_NC

    David_NC New Member

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    The switchover to digital only applies to over-the-air broadcasts, which the dual tuner never supported to begin with (ok, it will receive channels 2-13, but there is no official setup for antenna reception). As long as your cable/satellite service provides analog feeds that do not require a cable box to tune, the dual tuner will remain a dual tuner.
     
  18. Oct 29, 2008 #78 of 116
    mrbrightside

    mrbrightside New Member

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    Oct 28, 2008
    I understand that, but in my area in NY they are switching ALL channels over to digital, some have already been switched over, so in a sense, people who don't currently have cable/satellite TV will NOT get any channels come Feb 09.
     
  19. Oct 29, 2008 #79 of 116
    David_NC

    David_NC New Member

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    For people who only receive TV over-the-air, they will need either a converter box, or a TV with a digital tuner.
    But your post was about the loss of dual tuners on the DT Tivo, and since Tivo's official stance is that the DT model doesn't receive over-the-air, it will not be affected. (In fact, it doesn't receive over-the-air because, when it was built, any receiver capable of over-the-air reception was required to have a digital tuner in addition to the analog tuner, in anticipation of the February, 2009, cutoff. Digital tuners were very expensive at the time, so they simply disabled the analog to comply with the law.)
    The quote you gave from Tivo's website is referring to a cable system, not over-the-air, since an "all-digital headend" isn't a term used for broadcast television.
     
  20. Oct 29, 2008 #80 of 116
    gantonak

    gantonak New Member

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    Jun 28, 2007
    I just got my notice from TiVo that my lifetime series 1 is not affected by the digital tansition because it was connected to cable. So I switched to analog OTA to get the HD upgrade offer but no such luck yet. Is the discount upgrade for series 1 owners unavailable?
     

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