Fall Update hurts SD Shows list

Discussion in 'TiVo Premiere DVRs' started by Illusion, Sep 27, 2014.

  1. Illusion

    Illusion Member

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    Jun 1, 2008

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    I just got the 2014 Fall update and my Premiere XL is not doing so good. I use SD menus and now the "My Shows" list does not seem to cache. I have to wait a moment each time I go to it for the list to load. It is so slow it appears to load a show at a time in the list.

    Even if I scroll down and then back up to the top I have to wait again for the list of shows to propagate.
     
  2. SullyND

    SullyND L: 31-14 (10-2) TCF Club

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    Have you tried the HD menus lately?
     
  3. robsheer

    robsheer New Member

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    I'm having the exact problem mentioned by the original poster. The SD listing of MY SHOWS is extremely slow ever since the latest update. They have clearly introduced a new bug in the latest software. I noticed that if I turn off grouping of shows into folders, the problem goes away and I'm able to scroll up/down quickly, but once I group shows again, scrolling comes to a crawl. As far as trying the HD menu, impossible. Ever since I switched from HD to SD menus, the option to go back to HD disappeared. Even if I could switch back, I would still stay with SD menus, more info on the screen at once, faster, and less clutter. TIVO please fix this bug. It's a loss in functionality. I never had a problem before with SD menu and grouping recorded shows. Thank you.
     
  4. PCurry57

    PCurry57 Liberal Hippie Chick

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    The performance of the HD menus is greatly improved over where it was two+ years ago. Looking really good!
     
  5. xberk

    xberk Active Member

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    Dec 3, 2011

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    I'm having the same problem in both our Premier units after the update. MY SHOWS navigation (page up/page down/up arrow/down arrow) is painfully slow unless I ungroup everything. Never was like that before. PLEASE FIX THIS TIVO. HD menus are a bit faster but I have never liked the HD menu setup. MUCH MUCH prefer the SD. I navigate MY SHOWS frequently! This is a big fat drag. Come on TIVO. Fix this.
     
  6. AZrob

    AZrob Member

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    Ditto here as well. My wife, who HATES the HD menus, immediately noticed the change on both of our Premieres after this week's Fall update. This is definitely a step backwards. Too slow!
    TIVO - please fix this! There are many of us who prefer the SD Menu!

    Rob from AZ
     
  7. jrtroo

    jrtroo Chill- its just TV

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    Considering the roamio is HD menus only, that they share the same code base, and that someday even the setup menus will be HD, I would think its entirely possible that the SD menus could be history soon.
     
  8. HerronScott

    HerronScott Well-Known Member

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    For those seeing this issue, you should open a case with TiVo technical support and I'd recommend posting on the official TiVo forums as well.

    Scott
     
  9. SullyND

    SullyND L: 31-14 (10-2) TCF Club

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    Yeah, if they broke the SD menus with the update, I wouldn't be surprised for the "fix" to be disabling them.
     
  10. AZrob

    AZrob Member

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    You're kidding me - there are no SD menus on the Roamio? I did not notice that "feature" when they came out. Not happy with that!
     
  11. robsheer

    robsheer New Member

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    To anyone having this issue, I contacted TiVo technical support and they stated they already have a ticket opened for this issue and are working on a fix. Make sure you contact them and have them attach your devices TSN (TiVo Service Number) to the ticket so that you'll be on the priority list for getting the fix once they solve it.
     
  12. KDeFlane

    KDeFlane Active Member

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    Thank you for this info. I often forget that this is not an official forum affliated with the company. I'm glad that a fix will reach me eventually. Adding my TSN to the support ticket might be good for me, but it also might distract them from actually making the fix, so I won't bother.

    Thank you also for the tip about ungrouping the folders. When I first went to my shows list after the update, I thought it had deleted all of my saved shows! It was that slow to load! It's still annoying, and it still scares me to think it will just forget to index the list one day. I love the SD simplicity, and I resent it every time I am told to "embrace the future" and switch to HD menues. If you don't have my eyesight, you cannot understand.
     
  13. dianebrat

    dianebrat wait.. I did what? TCF Club

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    Why would they continue to support a legacy aspect of the product that's a minus to the viewing experience?

    SD menus are a thing of the past, even on the Premiere's the new features in the latest update frequently do NOT have SD counterparts, they're HD menu only. Tivo drew their line in the sand with the Roamio, SD menus are dead.
     
  14. HerronScott

    HerronScott Well-Known Member

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    If you don't open a case, then TiVo won't know how many people this is impacting. There's no way that it will distract them from fixing the issue and in fact increasing the number of tickets on the issue could get them to fix it faster if they see it's impacting a large enough group of users.

    Scott
     
  15. astrohip

    astrohip Well-Known Raconteur TCF Club

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    Even thought this doesn't affect me, thanks for contacting TiVo, and posting it here.

    Let me add, I was an SD holdout for the longest. Just did not like the HD menus. Did. Not. Like.

    Finally switched because something I was doing required HD menus (mini maybe, can't remember). And ya' know what, after a couple days, I never looked back. It really is a better experience. You just have to make that first step.

    So for those of you holding out, may I suggest trying it. And really trying it, like for a few days, not just an hour or so. I'd bet after 3-4 days of HD menus, you won't go back.

    YMMV of course.
     
  16. robsheer

    robsheer New Member

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    Absolutely correct! I work in software development. They will prioritize this according to the number of people it affects. If you don't open a ticket or attach your TSN to an existing ticket they will give it a lower priority and it will take longer to get a fix to this bug!

    Please call them if this affects you or start a new thread on the official forum.TiVo.com website. I could not find an existing thread on their forums regarding this issue.
     
  17. robsheer

    robsheer New Member

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    I would love to try the HD menus. But the only way you can enable HD menus is to op-in on your privacy settings so they can collect detailed data on your viewing patterns so they can sell it to their partners. No thanks. I'll stick to SD menus. I like the simplicity and speed.
     
  18. TiVoMargret

    TiVoMargret VP Product Dev & Chief Design Officer, TiVo

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    I apologize to those of you experiencing a slow My Shows with SD Menus.

    I can fix it if you email your TSN to margret@tivo.com with the subject "slow SD My Shows".

    --Margret
     
  19. Torino

    Torino Member

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    Oct 5, 2006
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    Just did the update that Margret sent me. Now the my shows menu is fast again. Thanks, Margret.
     
  20. robsheer

    robsheer New Member

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    Jun 4, 2013

    You have to "do" the update? Can you elaborate please. How was it sent to you?
     

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