Failed Daily Updates - Tiscali 'phone line problems?

Discussion in 'TiVo Series 1 - UK' started by hokkers999, Oct 25, 2008.

  1. nickf

    nickf New Member

    113
    0
    Oct 12, 2001
    Suffolk, UK

    Advertisements

    Well, if they charge half the price of a company that is struggling to make money, you can understand if they are in financial difficulty! You pays your money and takes your choice...
     
  2. Bry

    Bry New Member

    15
    0
    Feb 23, 2002
    I think I have got over the failed daily update problem. I completely ran out of EPG. I took my Tivo to my daughterÂ’s house with a BT line and updated it, which worked perfectly, although it took an hour and forty minutes to download. since then it has updated on my talktalk line at home. I conclude from this that the 'interrupted call' is because talktalk does not let you make a download with unlimited time, and BT does. My problem started 3 weeks ago when the updates were getting behind due to my phone being off..So provided I update regularly, the call duration will fall into the time limit set by Talktalk.
    It is just a theory but lets hope I am right. I don't know whether it is the same with Tiscali

    Regards
    Bry
     
  3. Pete77

    Pete77 New Member

    7,968
    0
    Aug 1, 2006
    Not Far...
    You need to pursue this through to deadlock with TalkTalk and then refer the matter as a complaint to the Telecommunications Ombudsman - www.otelo.org.uk

    It is simply not acceptable that TalkTalk is blocking access to making calls with BT (especially 0800 calls) using 1280 when it clearly does not itself support modem and fax data transmission to an equivalent standard to BT.:mad:
     
  4. matty99

    matty99 New Member

    10
    0
    Nov 14, 2008
    Dear All - tiscali are in the process of testing a fix... See pasted details from the tiscali forum:
    http://www.tiscali.co.uk/forums/showthread.php?t=156401&page=3

    We shall see. My Tivo is finishing a daily call about 1 in 4 or 5 days...

    Regards

    Mathew


    19th March 2009, 01:23 PM #39
    MK_Brett
    Service Forum Admin

    Join Date: Mar 2007
    Location: Herts.
    Posts: 2,043

    A fix is in testing at the moment that should, if tests positive, go out end of April for this.
    __________________
    Regards

    Brett
    Tiscali UK LTD

    A closed mouth gathers no feet.
     
  5. Jun 4, 2009 #165 of 183
    matty99

    matty99 New Member

    10
    0
    Nov 14, 2008

    Advertisements

    Dear All

    I've been checking the tiscali thread on this and was advised by one of the MKs - Chris - that a fix had been rolled out.

    Having checked the phone connection status on the tivo in the last week or so, the fix seems to have worked.

    I have left the code mentioned above in the stream of the phone number - doesn't seem to hurt.

    Anyway, good work Tiscali for sorting this.

    Regards

    Mathew
     
  6. jockmonkey

    jockmonkey New Member

    17
    0
    Jan 7, 2003
    north west
    Any joy with Talk Talk, as my Tivo has stopped on 5th July, and now runs 20-30 minuts into the download and dies..so no daily call and no data

    I have had no problems until recently, changed the dialing prefix to #090 about march/april this year

    Jamie
     
  7. Pete77

    Pete77 New Member

    7,968
    0
    Aug 1, 2006
    Not Far...
    I suppose your only hope is that as TalkTalk have now taken over Tiscali and TalkTalk seem to have slightly more comprehensively addressed the modem connectivity issue that this may in time permeate across to their ex Tiscali telephone division and customer base.
     
  8. TCM2007

    TCM2007 New Member

    3,947
    0
    Dec 25, 2006
    The download shouldn't take 30 mins?
     
  9. Pete77

    Pete77 New Member

    7,968
    0
    Aug 1, 2006
    Not Far...
    Or only if you haven't done a dial up for 21 days or more and have Sky or cable. But even then 20 minutes for the call would usually be nearer the mark for the maximum call length.
     
  10. roger_phillips

    roger_phillips New Member

    14
    0
    Aug 12, 2004
    Devon
    Don't know why I got another email on this one, but on returning to the thread, I discover people still getting a problem. Please refer back to answers around 17 Nov 2008 and before. That is where I got my solution from - #056 and include a telephone number. It works and it appears the telephone number is important for some reason. I suspect some of the other TIVO modem codes are conflicting with LLU, so the codes we have now included basically put things right again. See my response on 17Nov for a slightly more detailed explanation.
     
  11. Teepee

    Teepee New Member

    30
    0
    Aug 24, 2004
    I had just about given up on my Tivo Auto Dialup and been forcing calls periodically, usually about ten times, before it would hook up correctly. About four days ago both my Tivos started connecting every time so I'm a happy bunny again :) Now, if only I could get those suggestions back... I am using Tiscali via the Kings Langley exchange.
     
  12. Teepee

    Teepee New Member

    30
    0
    Aug 24, 2004
    P.S. I forgot to mention in my post above that I am not using and prefix codes or entering a phone number, just using the Tivo "as it comes"
     
  13. AMc

    AMc Active Member

    2,623
    0
    Mar 22, 2002
    East of England
    Suggestions were fixed ages ago - are you sure you've got them enabled under preferences on the Tivo?
     
  14. Teepee

    Teepee New Member

    30
    0
    Aug 24, 2004
    Many Thanks AMc, my own fault for not keeping up to date with forum messages:) Cheers,

    Teepee.
     
  15. Oct 6, 2009 #175 of 183
    matty99

    matty99 New Member

    10
    0
    Nov 14, 2008
    I just replied to Caroline (Tiscali forum). I think I've fixed the problem (for me anyway)...

    I bought some new microfilters -
    2 x XF-1e Professional ADSL 2+ Microfilter @ £6.46 each

    Sub Total £12.92
    Delivery £1.99
    VAT £2.24
    Grand Total £17.15

    and an I-plate (said to remove interference from your broadband). BT are offering them free to their broadband customers (not a criticism to tiscali, I'd rather buy one than pay £60.00 a month for broadband and my calls as one of my family do with BT!!).


    1 x BT I-Plate (iPlate) @ £5.19 each

    Sub Total £5.19
    Delivery £1.30
    VAT £0.97
    Grand Total £7.47

    So a bit of outlay and I think (although the problem was caused by tiscali initially as we all had the same problem at the same time) it was obviously made worse by a faulty micro-filter/interference on the line.

    I don't want to speak too soon, but I think it's fixed!
    My broadband is more reliable too, so bit of a bonus.

    Regards

    Mathew
     
  16. Oct 6, 2009 #176 of 183
    sonnygirl

    sonnygirl New Member

    31
    0
    Dec 7, 2007
    I am having the same issue with TIVO not making any connect call the yellow just go off.

    :mad:
     
  17. reebs

    reebs New Member

    5
    0
    Sep 8, 2008
    Southampton
    Sorry to resurrect an old thread, but having had perfect daily calls for well over 6 years, two weeks ago, I upgraded my call package from Tiscali so that where as before I paid for my calls with Tiscali but had line rental through BT, now I have calls and line supplied by Talk Talk.

    Since this change the Tivo cannot make a daily call, it tries, connects then hangs saying "call failed - unknown error"

    If I try and do a test call, it succeeds without a problem, but get it to do a daily call either automatically or forced manually, and it fails.

    I spoke to the Tivo help line, and they said try prefix ",#090,," but all that did was stop it from making a test call too.

    I tried calling TalkTalk who after 36 mins @ 5p min, were non the wiser but suggested I try prefix 1280, but that didn't work either, it comes up with line busy using that prefix.

    TalkTalk did say that they had put a different piece of equipment in at my local exchange to up my broadband speed, so has that got something to do with it?

    So at the mo my Tivo is useless as it now has no program guide data at all.

    Anyone shed any light, without me having to trawl through this increadibly long thread.

    It's a UK Series 1 lifetime sub Thomson unit, completely unmodified since the day it left the factory, and I miss its functionality.
     
  18. mikerr

    mikerr TiVoCentral.co.uk

    2,599
    0
    Jun 2, 2005
    Lancashire, UK
    Try adding the phone number onto the end

    i.e. enter the following into the prefix box:
    ,#090,,08081050005


    ...or you could bypass the problem and buy a cachecard and have the daily calls go over your broadband.
     
  19. Johnbyte

    Johnbyte New Member

    68
    0
    Nov 4, 2008
    Hi reebs,

    Some while ago I considered moving to TalkTalk after having similar daily call problems with my ISP. On enquiry TalkTalk eventually told me that their telephone infrastructure does not support modem to modem calls such as Tivo makes. Looks like you've been caught up in this following the exchange upgrade. If 1280, which routes the call through BT, doesn't work, TalkTalk have probably blocked it.

    The #090 etc prefix has worked for some (it didn't for me) so it's worth a go. Failing that, unless you want to lug your Tivo round to a neighbour/family who have a BT line every 2 weeks, or change telephone service provider, I agreee with Mike, a cachecard/turbonet card is the solution.
     
  20. martink0646

    martink0646 New Member

    545
    0
    Feb 8, 2005
    Wisbech
    Hi,

    I moved recently & where I moved to I only had a Talk Talk phone connection available. Until I got my network link sorted (had to buy a 10m CAT5 patch cord) I took it into work on a Sunday morning & updated via the BT connnection I have there. You have two options. Buy a network card & update via the internet or take it to somewhere (work/a friends?) to update it via BT. AIUI Talk Talk will not work due to LLU (Local Loop Unbundling) equipment at the exchange but a check on the many threads on this forum about this subject.

    Martin
     

Share This Page

spam firewall

Advertisements