Failed Daily Updates - Tiscali 'phone line problems?

Discussion in 'TiVo Series 1 - UK' started by hokkers999, Oct 25, 2008.

  1. Johnbyte

    Johnbyte New Member

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    Nov 4, 2008

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    I've had many emails and frustrating telephone conversations with Tiscali support on this. Unsurprisingly they tried to persuade me that the fault was with the Tivo, but I persisted. Today they suggested trying the prefix 1280. He wouldn't tell me what this does, but from my research, it tells Tiscali to route the call via BT rather than their telephony infrastructure. I think their intention was to prove that the problem was no different using BT. Anyway, it worked for me! May be worth a go.
     
  2. Teepee

    Teepee New Member

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    Aug 24, 2004
    Well done to Johnbyte for his perseverence. The 1280 prefix worked immediately for me, lending credebility to the Tiscali VOIP theory. By way of a control, I removed the prefix after successfully updating the guide and have not been able to force a test call in six attempts. My only reservation about leaving the 1280 prefix as a permanent solution is that calls through Tiscali routed via B.T. may not be part of their 'inclusive' pricing structure and the 'free' Tivo calls may actually attract an extra charge.
     
  3. roger_phillips

    roger_phillips New Member

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    Aug 12, 2004
    Devon
    I used the ,#056... solution and that has worked for me. Previously, updates happened around 1 in 6 calls, now every call appears successful.

    The 056 part switches the modem to 56k mode, which is the fastest available for this (or any other non-broadband) modem. What I don't understand is why this is required. I would have expected TIVO to want us all running at the fastest possible speed to reduce telephone costs, so why was it not already set up like that? The only think I can think of is that the TIVO sends other modem codes which are messing up the call with the (obviously) new equipment now running on LLU lines. That would also explain why we need to include the telephone number in the string. By doing that, we are including all the modem codes necessary to make the initial connection, which is the bit which was failing.

    Anyway, I now have a solution I am happy with and if TIVO now send a software update which mucks it up again, I'll not be best pleased!!!
     
  4. AMc

    AMc Active Member

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    Mar 22, 2002
    East of England
    Back in the day when I had dial up internet access I would usually get 33kbps sometimes 48kbps or 28kbps but never 56kbps. If Tivo had hardwired the modem to only connect at maximum speed I would never have got any updates back in 2000 before broadband was available to most homes.

    My guess is your LLU phone line provider recognises the forced 56K connection attempt and does something special with the connection to prevent compression from destroying the conversation. Otherwise the attempts to negotiate a speed between the two modems is upset by whatever dynamic bandwidth alocation these providers have implemented.

    All guess work but plausible I think.
     
  5. Johnbyte

    Johnbyte New Member

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    Nov 4, 2008

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    Yes, I had the same concern. I think Tiscali intended this to be a test rather than a long term solution - they promised to call me back to check the results, though they haven't done so yet. Presumably, now that this has proved the issue to be with Tiscali's telephony infrastructure, they will progress it. I'm not holding my breath though!
     
  6. Johnbyte

    Johnbyte New Member

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    Nov 4, 2008
    Tiscali support called back today. As prefix 1280 works, they were going to leave it at that until I challenged them about the cost of the call. They confirmed that using this prefix routes the call through BT and that the call was chargeable. After I protested, they suggested using an alternative prefix of 1615 which they say isn't chargeable, though I have no way of confirming that. From my research, 1615 is used when a customer has signed up to Tiscali, but before they have been switched from their previous service provider: it routes calls through the Tiscali network. Why this would work when using no prefix at all doesn't work is beyond me. Anyway, I've tried 1615 on a couple of occasions today, and it's worked both times, so time will tell....
     
  7. handiman

    handiman New Member

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    Nov 6, 2008
    Hi Guys
    Well think its time I told you my experiance with Tiscali and my Tivo. It all started like many of you on or about the 21st when my Tivo stopped program updates. I too am with Tiscali broadband complete with line. Having had no luck with Tiscali, I decided to try everything suggested on your website including prefixes and altering the connections to the sockets but no luck with a successful connection to download. As a last resort I took Tivo to my neighbour who has TalkTalk with a BT line and hey presto instantly connected and downloaded. Have had various problems with Tiscali backup service and their broadband so decided to change to BT. Applied online to BT for their service, next morning letter in post telling me the it would be connected in four days and that the wireless hub would be delivered on the fouth day between 8am and midday. Sure enough 11.30 it arrived I connected it all up and straight away Tivo updated and has every day since. Beat that for a service. I think this just proves that Tiscali have changed the software and that they just dont care for anybody except themselves.
    Well thats it from a now very happy Bunny Tivo owner
     
  8. matty99

    matty99 New Member

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    Nov 14, 2008
  9. Vicks

    Vicks New Member

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    Oct 26, 2008
    I have been told my tiscali that the problem has been fixed but after returing from my parents, where TIVO updated on a BT line, have had no luck so am going to try all of the various prefix options suggested recently.

    My reference is as follows:CB7@2PM Tech - Consumer Voice - MPF LLU / Specific Loss (of Certain Number/s) / 01727840054 /GAMMA REF : 105601 retest UKHD00002239542
     
  10. dmacalpine

    dmacalpine New Member

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    Oct 26, 2008
    I'm trying, but even getting to post on Tiscali's forums seems to be difficult for their customers...
     
  11. Johnbyte

    Johnbyte New Member

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    Nov 4, 2008
    Also trying without success. Forum says I'm not logged in whereas it shows clearly at the top of the screen that I am. Typical of Tiscali....
     
  12. matty99

    matty99 New Member

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    Nov 14, 2008
  13. Teepee

    Teepee New Member

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    Aug 24, 2004
    Like others on this forum, I am also unable to post messages on the Tiscali one in spite of being shown as logged on. My Tiscali updates are still most infrequent although it is possible to force the once in a while even without resort to the prefix codes. There is no consistency to the timing as I have had occasional successes as 6 p.m. when I would expect the lines to be busy as well as around 2 a.m.
     
  14. Teepee

    Teepee New Member

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    Aug 24, 2004
    Update to above: After several attempts, I managed to get both Tivos to update on Tiscali, without prefix, at 1 p.m. this afternoon.
     
  15. Johnbyte

    Johnbyte New Member

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    Nov 4, 2008
    Finally managed to post on Tiscali's forum today. Seems that you have to register separately with Tiscali's forum, even though you've logged on to your Tiscali a/c. Not holding my breath. Now have a cachecard and am updating Tivo via broadband. I'm also considering changing service provider in view of the whole fiasco, and complaining to OFCOM.
     
  16. Vicks

    Vicks New Member

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    Oct 26, 2008
    Finally got TIVO to update on a forced call with ,#56,08081050005,
    so now need to see if it will do its regular daily call as well. Thanks to everyone who suggested stuff. Tiscali closed my query out without checking the fix so have re raised with them to try to get some answers but not too hopeful. In the meantime I will be looking at other providers so if anyone has good suggestions for broadband, calls and line rental please let me know.
     
  17. Johnbyte

    Johnbyte New Member

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    Nov 4, 2008
    Don't consider TalkTalk: they've confirmed to me today that if you're on an LLU exchange their telephone system does not support modem to modem calls.
     
  18. Gilly.R

    Gilly.R Gilly.R

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    Nov 14, 2008
    CHESHIRE
    I have read with interest all the postings about this problem, but, none has yet worked for me! I am aTalktalk Broadband & telephone customer & I have not been able to make a daily call successfully since October - my EPG ran out 4/11.:mad::mad::mad: I am tearing my hair out trying to solve this. Tivo themselves have not been able to sort it - but that is not surprising as it is clearly a phone line problem. Talktalk say they have done nothing to my line, but, on checking I find the exchange for my town was due to be "LLP Unbundled" in October. Surely that (whatever it means) is not a coincidence & it has clearly affected my line quality. Tivo connects & begins downloading OK whether a dial prefix (I've tried loads of different ones) is used or not, but, the call fails some time into the call. This suggests to me that Talktalk are to blame, but I bet they won't admit it! Maybe I will have to get tough with them & threaten Ofcom. I've also been on to BBC Watchdog - no reply yet - maybe a few more complaints to them from other Tiscali/TalkTalk customers may prompt some action or pulicity for our plight. Till then any more suggestions gratefully recieved:confused:
     
  19. Johnbyte

    Johnbyte New Member

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    Nov 4, 2008
    Hi Gilly.R

    See my post above - TalkTalk have confirmed to me by email that if you're on an unbundled LLU exchange, their telephone infrastructure doesn't support modem to modem calls. My ISP, Tiscali, hasn't yet come clean but I'd guess the same applies. I went the cachecard route as a solution..
     
  20. Jan 8, 2009 #140 of 183
    Johnbyte

    Johnbyte New Member

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    Nov 4, 2008
    After more than two months, and totally out of the blue, Tiscali support called me today. They're still on the case and think they have identified the hardware causing the problem. No solution yet though. It probably helps that the guy who called is having exactly the same problem with his Sky box. All is not yet lost...
     

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