Failed Daily Updates - Tiscali 'phone line problems?

Discussion in 'TiVo Series 1 - UK' started by hokkers999, Oct 25, 2008.

  1. cleudo

    cleudo New Member

    255
    0
    Apr 7, 2002
    Scotland

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    If Tiscali have retained fax compatibility, then the 9.6k one will surely work reliably (?)..
     
  2. LindaStephenson

    LindaStephenson LindaStephenson

    1
    0
    Nov 10, 2008
    Essex,...
    I've been experiencing the same problem and called TiVo Customer Service. They suggested all the things on this community page, but nothing has worked so far. As you've also got TalkTalk as a provider, I wondered whether you were able to resolve your problem or not?

    Thanks!
     
  3. cwturner

    cwturner New Member

    9
    0
    Jul 24, 2003
    I tried these Tivo prefixes on my tiscali line and listened on my 'phone. On each occasion the line was interrupted by a female voice stating that the number was not recognised
     
  4. srhill

    srhill New Member

    30
    0
    Sep 7, 2004
    Crawley, W...
    I have spent 1.5 hrs on the phone to various tiscali technical people - they are useless.

    At least I finally managed to get them to admit that they have made changes at the exchange around that time - but they could/would not tell me what.

    They did say they would be unable to change it back though.

    I even told them I also had a fax that wouldn't work - their answer is to contact tivo/fax manufacturer to get the settings changed to enable me to dial out.

    End of the day I have had enough knocking my head against a brick wall so I have the following options:

    1. replace tivo with a freeview recorder - incurring a 1 off expense to purchase the box

    2. change broadband/phone supplier - possibly incurring additional cost per month

    One thing I did find out whilst talking to the cancellations people at tiscali was that I could get a better call package including 3 mths free.
     
  5. taid

    taid New Member

    56
    0
    Oct 19, 2008

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    Since putting the 0808xxxxx number in the prefix slot it has been connecting fairly reliably ..

    waiting to see whaqt happens ..

    if it gets too bad will go the cachecard way .. but don't want to spend the hard-earned if I dont have to
     
  6. T Warren

    T Warren New Member

    2
    0
    Nov 3, 2008
    Well i finally got mine to work, Tiscali Max Maidenhead exchange

    I used the #056 header + the 0808 number +,, at the end.
    It passed the test 1st time but declined the actual call. Re-tried the test and it worked again. Re-did the update call and it completed in one hit.
    This was done at 6pm.

    Thanks to everyone for their inputs on this thread, i've been following it for 2 weeks now and have got there at last

    Tim
     
  7. Sag

    Sag New Member

    5
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    Oct 28, 2008
    I too have tried the ,#056 prefix followed by 08081050005,, and it has worked! The first update to work since 21 October. Thanks for all the suggestions and help. Got no help what so ever from Tiscali so have decided to dump them.
     
  8. Teepee

    Teepee New Member

    30
    0
    Aug 24, 2004
    :up:I finally persuaded both my Tivos to update just after 6 p.m. yesterday on Tiscali Kings Langley exchange. I tried several prefix options, including the 9.6 k. one, without success, before removing the prefix. I was surprised that it worked at 6 p.m. It had been failing around 1 a.m. when I would expect the phone lines to be less busy. Once it connects, it appears to be solid for the downloading. I am guessing that it is the initial failure for the dial up number to be recognised that is causing most of the problem. Once connected, it appears that the error checking is sufficient to transfer the data even if it needs numerous retries. My next 'automatic' attempts are just after 7 tonight but I have no great expectations. I would consider moving from Tiscali if this problem persists but there do not appear to be any other providers that offer a similar broadband and unlimited calls package in the same price range.
     
  9. cwturner

    cwturner New Member

    9
    0
    Jul 24, 2003
    I tried Sag's solution at 6 pm and successfully updated my Tivo. Just to make sure, I tried again at 10pm and succeeded. Fingers crossed that this is going to solve the problem.
     
  10. srhill

    srhill New Member

    30
    0
    Sep 7, 2004
    Crawley, W...
    tried

    ,#056,08081050005,, in the dial prefix line
    (none) in call waiting prefix line
    tone in tone/pulse
    off in phone avail. detection
    off in dial tone detection

    tried twice no success - failed to connect both times

    I am going to give it a couple of goes connecting directly into main phone socket as a last resort.
     
  11. srhill

    srhill New Member

    30
    0
    Sep 7, 2004
    Crawley, W...
    :eek::eek::eek: oops went to connect phone straight into main socket and found I hadn't reconnected it at all after tests the other day.

    retried via bb filter and test call worked :up::):up:

    doing a forced call now - 2 points though:

    1. tivo said housekeeping may take hours:eek:

    2. tivo siad a new software update would happen in the next day or so


    thanks to all concerned re the fixes (tiscali sucks - but I cannot get an alternative comparable for a similar price, still I read sky were buying tiscali bb so things may be on the up)

    hopefully all is well again in tivo world:up:
     
  12. srhill

    srhill New Member

    30
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    Sep 7, 2004
    Crawley, W...
    :):)

    Checked this morning, last night's forced call worked, eventually I have epg :up:

    Acid test will be wether tonights scheduled call is successful
     
  13. roger_phillips

    roger_phillips New Member

    14
    0
    Aug 12, 2004
    Devon
    I'm with Utility Warehouse and getting the same problem in Bideford. The common factor appears to be LLU, which I have. My TIVO stopped updating consistently at about the same time as everyone else. It does update occasionally on the automatic update, but mostly I have to force an update.

    Someone in this thread mentioned a software update, presumably because all the repeat updates are costing TIVO real money; they are paying for the telephone calls. If only someone from TIVO had come onto this thread to tell us what to put in the prefix to circumvent the problem, we would have had a much happier community and they would have saved money. Unless there is a modem code which can be used, I cannot see any software update curing the problem.
     
  14. AMc

    AMc Active Member

    2,623
    0
    Mar 22, 2002
    East of England
    This has just worked for my folks on Tiscali in Norwich. They hadn't had a successful update since the 21st of October - they now have Freesat listings again.
    Many thanks to all those who experimented and fiddled for the benefit of the rest of us.
     
  15. srhill

    srhill New Member

    30
    0
    Sep 7, 2004
    Crawley, W...
    Just an update - my daily scheduled call failed this morning (failed to connect - and yes it is connected to the phone) - doing a forced call now which has got as far as downloading so hopefully it will work

    Is there a reason that the daily scheduled call fails whilst a forced call works?
     
  16. OzSat

    OzSat Very Nice Moderator

    5,054
    1
    Feb 15, 2001
    Oxfordshire, UK
    A forced call is as likely to fail as a daily call - but you are more likely to force a call when 'phone lines are busier/noisier.
     
  17. cp33

    cp33 New Member

    32
    0
    Apr 5, 2004
    Bowers Gifford
    I noticed last night that TiVo hadn't updated since 7th November. Tried all the usual, forced attempt, test dial which worked on the 6 or 7 try but no update.

    Glad to see I was not the only one this morning when I checked the forum. I am on TalkTalk so changed my settings to ,#090,,08081050005 as suggested. Test dial no problem but upload failed as number busy. Gave it another go and I am now 50% through the update. :up:

    Thanks to all those who supplied the answer, shame that TalkTalk and Tiscali dont know the answer.

    If anyone has a call reference number for either company, suggest you tell them the fix so they can train their staff. I know, wishful thinking. :D
     
  18. srhill

    srhill New Member

    30
    0
    Sep 7, 2004
    Crawley, W...
    no my scheduled daily call failed - the forced call before and after both worked.

    I will keep a log of the scheduled calls for a few days.


    Update:
    Scheduled call worked this morning at 4.18am
     
  19. Derek Walker

    Derek Walker New Member

    2
    0
    Nov 15, 2008
    Your solution worked for my tivo on a TalkTalk line too i.e. putting 08081050005 in the dial prefix. #90,,08081050005 didn't work and gave a 'line busy' warning. Thanks for the solution!


     
  20. mikerr

    mikerr TiVoCentral.co.uk

    2,599
    0
    Jun 2, 2005
    Lancashire, UK
    Putting just 08081050005 in the prefix should really do the same as no-prefix at all. :confused:

    Maybe tivo is adding a pause or something as soon as it sees anything in the prefix field...?
     

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