Failed Daily Updates - Tiscali 'phone line problems?

Discussion in 'TiVo Series 1 - UK' started by hokkers999, Oct 25, 2008.

  1. Nov 5, 2008 #81 of 183
    Ashley

    Ashley Aibo nut

    697
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    Apr 20, 2002
    Windsor UK

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    TiVo could be considered a dial-up service, so could using a Sky digibox and using a fax machine. Ask if these can be used on their telephone line. Sounds like they are using VOIP which is for voice only.
     
  2. Nov 5, 2008 #82 of 183
    Automan

    Automan Ex TiVo User

    4,184
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    Oct 29, 2000
    South...
    Are all those prefix digits a form of AT command to force the modem to connect at a low speed?

    If not is such a sequence available?

    I myself have not used the AT command since the last century :)

    Automan.
     
  3. Nov 6, 2008 #83 of 183
    handiman

    handiman New Member

    3
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    Nov 6, 2008
    Hi Guys
    My updates also failed from the 21st Oct. Have tried everything. Is there an answer to get round this problem without changing from Tiscali. Would need to be fairly simple, not too technically minded.
     
  4. Nov 6, 2008 #84 of 183
    Nero2

    Nero2 New Member

    421
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    Aug 22, 2005
    UK
    Handiman

    Have a look at this thread:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=409428

    ,some people reporting a simple fix.
     
  5. Nov 6, 2008 #85 of 183
    taid

    taid New Member

    56
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    Oct 19, 2008

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    Talktalk have just told me that dial-up is not supported on an LLU unbundled connection ..

    dont understand why it has worked fine for 18 months LLU and now (usually) doesn't work

    or perhaps Tivo isn't 'strictly' dial up

    i dunno

    i want my mummy
     
  6. Nov 6, 2008 #86 of 183
    dmacalpine

    dmacalpine New Member

    18
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    Oct 26, 2008
    I found this site to be very informative.
     
  7. Nov 6, 2008 #87 of 183
    taid

    taid New Member

    56
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    Oct 19, 2008

    looks like I have a lot of learning ahead ..

    like how to set up a network (or whatever is needed )etc etc etc
     
  8. Nov 7, 2008 #88 of 183
    Vicks

    Vicks New Member

    7
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    Oct 26, 2008
    I had a call from Tiscali saying that they had found a network fault and that it has now been fixed. Unfortunately I'm not able to check this out as currently not at home so how is everyone doing and is the problem fixed.

    Ever hopeful.
     
  9. Nov 7, 2008 #89 of 183
    dmacalpine

    dmacalpine New Member

    18
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    Oct 26, 2008
    Well, I got a response from Tiscali to my questions;

    "How is the technology used by Tiscali incompatible with my Tivo dialup
    connection (a standard 28kbps modem), but compatible with Tiscali dialup
    (which I would use the same sort of modem to access)? What is the
    technology you are referring to?

    You suggest that I use my Tiscali dialup connection instead of the Tivo one,
    could you possibly explain how I would do that as the Tivo is a standalone
    device?"

    Here it is;

    "Thank you for contacting Tiscali Technical Support.

    I understand from your e-mail that you are unable to use Tivo modem.

    I would like to inform you that as you have line rental service with Tiscali, any other dial up service can not be used on the telephone line. This is the reason you are unable to use Tivo modem.

    I believe the information I have provided will address your concern. If you need any further assistance, please feel free to ask us. We will be glad to assist you."

    Not really an answer at all, but it makes the VOIP theory sound good.
     
  10. Nov 8, 2008 #90 of 183
    odonna

    odonna New Member

    2
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    Nov 8, 2008
    i have also entered the prefix , on talk talk. I am able to download for about 15 mins then call interrupted. I have only 2 days tv listings remaining. is anyone able to tell me if i will still be able to manually record after my tv listings vanish?

     
  11. Nov 8, 2008 #91 of 183
    Teepee

    Teepee New Member

    30
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    Aug 24, 2004
    The manual recording feature will be available even without the programme data. It works pretty much like a regular VCR, enter date and time of each recording. There is also the option to repeat recordings, daily, weekly etc. so it is not such a chore to use while the Tiscali problems persist. Of course, without the programme data, the Tivo will not be able to adapt to last minute programme changes so keep an eye on those listings. Manual recordings can be used alongside the regular ones so it might be worth giving the feature a try now. I have found that updates via Tiscali do still occasionally get through and would recommend Odonna to try forcing them in the early hours, if possible, when the phone lines are less busy. Good luck
     
  12. Nov 8, 2008 #92 of 183
    msgmsg01

    msgmsg01 New Member

    3
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    Nov 8, 2008
    I am with TalkTalk for phone and broadband and had had no successful daily call since 23rd October. I managed to update my Tivo using a friend's landline (on Virgin cable) last Sunday.

    I've tried ,#90,,08081050005 in the dial prefix without success. After much fiddling about I decided to enter 08081050005 in the dial prefix and this has worked. I have had 3 successful calls to date and everything seems to be back to normal.

    I have been somewhat confused by the Dial Prefix option. I thought that a prefix was a number added to the beginning of the programmed number e.g. adding a "9" to get an outside line on an internal switchboard. It appears that things are not that straightforward. Am I correct to think that if you put anything in the Dial Prefix field then that is what Tivo will dial i.e. it will ignore the programmed number? Just entering "9" would result in TiVo dialing "9", not, as I assumed, "908081050005" etc, resulting in a failed call.

    Hope this helps someone.
     
  13. Nov 8, 2008 #93 of 183
    taid

    taid New Member

    56
    0
    Oct 19, 2008
    I've tried all the various combinations of changing the prefix .. most don't work at all .. occasionally one will work maybe once .. so I am going back to no special prefix and to keep trying each day whenever I pass the machine until I get a connection ..

    What I don't get is .... it all seems to have started 3rd week of October for everyone who has the problem .. that says Tivo changed something .. but it looks like only Tiscali and Talktalk are affected and not other providers which doesn't make sense unless Tiscali & Talktalk both get into the same part of the Tivo computer connections .. but if that is the case, how many others that we don't know about are affected .. or are calls from specific lines more likely to get connected to certain lines so that only they are affected ..

    I tend to think that the problem is at the tivo end rather than the provider or the boxes at home .. but haven't a clue how to get the theory tested
     
  14. Nov 8, 2008 #94 of 183
    dmacalpine

    dmacalpine New Member

    18
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    Oct 26, 2008
    I disagree with your conclusion here, I believe that the posts on this thread indicate that this problem is caused solely by the telephone service from certain providers;

    - only Tiscali and TalkTalk customers are affected, Tivo users with telephone lines provided by other companies have been using the Tivo dial up number with no difficulty
    - users who have suffered from this have successfully updated their Tivo using a phone line from another provider
    - other sufferers have successfully updated using a network connection

    The only way that this problem could originate at the Tivo end would be if Tivo had somehow started rejecting calls from certain numbers, which all happen to use certain telephone providers. Far less likely than the other explanation I think.

    I posted a question about this on a broadband forum and was told that a low quality voip line was the likely explanation. This also tallies with the statements from these phone providers that their services are not compatible with other dialup services.
    It was suggested that I might complain to Offcom about the poor quality line and restrictive practices of the service provider.

    I do intend to contact Offcom if Tiscali continue to fob me off.

    Please consider doing this too if you are similarly affected. More complaints mean a much greater chance of action being taken.
     
  15. Nov 8, 2008 #95 of 183
    SPR

    SPR New Member

    120
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    Nov 28, 2001
    Guildford,...
    Has anybody looked up what #90 is supposed to do?

    Could this have been initiated by somebody about to perpetuate the 90# hoax warning?
     
  16. Nov 9, 2008 #96 of 183
    taid

    taid New Member

    56
    0
    Oct 19, 2008
    but is it likely that they both started giving trouble at the same time ? .. the connection appears to be tivo
     
  17. Nov 9, 2008 #97 of 183
    odonna

    odonna New Member

    2
    0
    Nov 8, 2008
    After my 10 unsuccessful attempts with the error message call interrupted during downloading function , TIVO managed to download a scheduled call at 12.07 a.m . I only had 1 day of tv listings left. Hopefully everything will work from now on.
    However reluctantly my original sky box is losing picture for 2/3 days at a time and i have been forced to upgrade to sky + at the end of November. Now that my Tivo is downloading again i was going to keep this as a back up. The programme search facility on sky+ is useless!. I would appreciate any feedback on anyone who uses both TIVO and sky+

    Thanks

     
  18. Nov 9, 2008 #98 of 183
    DeadKenny

    DeadKenny New Member

    268
    0
    Nov 9, 2002
    Woking, UK
    Both Tiscali and Talk-Talk are LLU, i.e. unbundled lines. There's the more likely connection.

    Could be that something's up with the LLU connections in the exchanges. Could even be BT's fault, as although the individual companies own the equipment in the BT exchange, it could be something BT have done.

    Question is, has anyone else on an LLU'd phone provider got the same problem?
     
  19. Nov 9, 2008 #99 of 183
    Alinda

    Alinda New Member

    1
    0
    Jan 20, 2002
    I'm with TalkTalk and I've had the same problem - no updates since 21st October.
    Tried Positor1's solution today and it worked after a couple of attempts - I now have programmes up to 30th November.
    Now waiting to see if it updates automatically OK tomorrow.
    Many thanks Positor1 - no doubt saved me from much stress !!!
     
  20. mikerr

    mikerr TiVoCentral.co.uk

    2,599
    0
    Jun 2, 2005
    Lancashire, UK
    #90 makes tivo use V90 negotiation instead of V34 (may stop timeouts)

    other ones to try:

    ,#034 sets the modem to 28.8k
    ,#019 sets the modem to 14.4k

    ,#096 sets the modem to 9.6k
    ,#014 sets the modem to 14.4k
    ,#056 sets the modem to 56k

    Also turn off dial tone detection
    and phone availability detection in the tivo menus.

    Some people have found a pause or two (comma) at the end of the dialstring helps:

    ,08081050005,
    ,08081050005,,
     

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