I bought a new Premiere 4 from an online retailer - then when it arrived I added the Extended 3 year Warranty plus Lifetime Service - in one other purchase on Tivo.com (because only 90 days hardware is just plain SCARY bad) - but nowhere does it say this covers the "Lifetime" part of the box. It's very vague - or deliberately missing. I'm just wondering if I've been duped - and this only covers the hardware - and the "Lifetime" part is considered software that you lose if your box crashes and burns. I would never otherwise pay $40 for a 3 year warranty on a hardware box that only cost $200. Plus having owned many Tivos, I've never had one die. Rather than assumptions and guesses - can anyone in authority speak to this?