Experience with Tivo Rewards redemption?

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Anyone have any recent experience in getting a Tivo box through the Rewards program?

How long did it take from order to shipment notification?

I've got an order for a Tivo HD that's over two weeks and still sitting in "Order Placed" status. For previous rewards shipments, orders went from "Placed" to "Shipped" in about a week and took another week to get delivered.

Calling Tivo results in nothing but someone reading the T&Cs (that state an order could take up to 10 weeks) and explaining that "there are a whole lot more things that have to be done for a rewards order" and "it's handled by a totally different warehouse".

So - for anyone that has received a DT, S3 or THD box from Tivo rewards - how long did it take?

I just don't understand how ANY order anywhere can take so long to process (assuming ordered items are in stock).