Existing Rhapsody login thru Tivo Fails

Discussion in 'TiVo Help Center' started by BarryD99, Oct 11, 2007.

  1. BarryD99

    BarryD99 New Member

    151
    0
    Mar 30, 2002
    Jacksonville,Fl
    I'm guessing that this is a bug in the software. I get a message that says "Function getaccountproperties returned a fault soapenv.com.real.common.uds.Multiple LoginMatchesExeption
    1192097976093:1192097976085

    since others have reported no problem with the login, I'm guessing that the issue could be the number of characters in my login or password.

    login is 25 characters
    password is 10 characters

    The account is thru Best Buy Rhapsody.

    To Whom and How do I report this to Tivo?

    Thanks
     
  2. BarryD99

    BarryD99 New Member

    151
    0
    Mar 30, 2002
    Jacksonville,Fl
    problem solved by rhapsody tech support

    gave me a shorter login name
     

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