Error# (43-400) with Music & Photos

Discussion in 'TiVo Help Center' started by Xlrator, Nov 13, 2005.

  1. Xlrator

    Xlrator New Member

    29
    0
    Feb 20, 2005

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    I have been getting Error# (43-400) when trying to open the pictures on my networked Series 2. The music opens and plays just fine. I have rebooted computer and TiVo.

    I did a search on this site and the tivo.com support & there were no results for this "error".

    Any ideas?
     
  2. Xlrator

    Xlrator New Member

    29
    0
    Feb 20, 2005
    bump
     
  3. bbwlover7_58

    bbwlover7_58 New Member

    14
    0
    Nov 22, 2005
    Dallas, Tx
    I've been having the same error come up (43-400) since my TiVo's got the Overlap Protection Software release. I called into Tech support and after a bit of waiting, they told me that they were aware of the problem. They also said it was new and that their engineer's were working on a fix. They could not give me any timeframe however, so I guess we'll just have to wait this one out.

    Bummer, cause I use the hell out of the Photo features for parties and such. The music part still works just fine.

    Anyone else have a fix or a hint as to when it might be resolved?

    Thanks,
    Doug
     
  4. Xlrator

    Xlrator New Member

    29
    0
    Feb 20, 2005
    You're right about the overlap protection update!! That's when I noticed it.

    This better be patched by Christmas cause I have picture-slideshows I plan on showing the family when they are over!! :(
     
  5. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,555
    37
    Jul 26, 2005
    Woodside, CA

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    So that we can track this down, please provide the following:

    Your computer's OS
    TiVo Desktop Version
    1st three digits of your TSN
    Have you uninstalled and reinstalled the desktop since receiving this error?

    This only came to our attention very recently and there are very few people reporting it (hence the need to bump it just to get a reply to the thread). Since the investigation is in its infancy, there is no ETA to provide at this time.
     
  6. ninoscalia

    ninoscalia New Member

    1
    0
    Sep 29, 2005
    I've been having the same problem.

    My information as follows:

    OS: WIN98SE
    TiVo Desktop Version: 1.3
    TSN: 540
    I reinstalled TiVo Desktop
     
  7. JDTruman

    JDTruman New Member

    1
    0
    Nov 22, 2005
    I'm experiencing this same problem. My information:
    OS: Windows ME
    TiVo Desktop Version: 1.3
    TSN: 540
    Un/reinstalled desktop? Yes.

    Also, I have tried using three computers (all running Windows ME) as servers, and they all experience this problem. Attempting to view photos on my TiVo will also locked it up on two of my three attempts at accessing photos.
     
  8. GrumpyTurkey

    GrumpyTurkey New Member

    1
    0
    Nov 22, 2005
    I just bought a new Series 2, to replace my perfectly fine Series 1 just so I could show digital pictures to my family on Thanksgiving! I have a new 540-00--------
    and I am using windows 98 ME with tivo publisher 1.3. Any suggestions before Thursday would be great. Thanks
     
  9. bbwlover7_58

    bbwlover7_58 New Member

    14
    0
    Nov 22, 2005
    Dallas, Tx
    Here's the info you requested:

    Your computer's OS: Windows ME 4.9.3000
    TiVo Desktop Version: 1.3
    1st three digits of your TSN: TiVo #1: 240, TiVo #2: 590, Both give the same error
    Have you uninstalled and reinstalled the desktop since receiving this error? YES

    In addition to the Desktop un/re-install, I've also restarted both TiVo's with no change.

    Hope you have good hunting for this bug!
    Thanks,
    Doug
     
  10. MoeLevin

    MoeLevin New Member

    2
    0
    Nov 23, 2005
    My comments are basically all of the above. I rely on the photo feature for many things.

    Your computer's OS: Windows 98SE
    TiVo Desktop Version: 1.3
    1st three digits of your TSN: 240
    Have you uninstalled and reinstalled the desktop since receiving this error? YES
     
  11. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,555
    37
    Jul 26, 2005
    Woodside, CA
    So far it looks like all of these reports are with Desktop 1.3 and SW version 7.2.1. I just duplicated this here at my desk. I actually reported this awhile back because I am using 1.3 at home on a Win ME machine. I'm adding your reports to what I've filed and hope to get engineering on this shortly after the Thanksgiving holiday.

    Thanks to those of you who signed up just to post the information I've requested! I'll let you know more when I have something to give out.

    If anyone is having this issue with a desktop version above 1.3, please feel free to add your info to this thread.
     
  12. Ringo

    Ringo New Member

    1
    0
    Nov 23, 2005
    Having the same problem....was hoping to show pics on Thanksgiving. Here's my info:

    OS: Windows ME
    TiVo Desktop Version: 1.3
    TSN: 240
    uninstalled and reinstalled? YES
     
  13. rufus_x_s

    rufus_x_s found a kangaroo

    60
    0
    Jul 13, 2004
    Minneapolis, MN
    I just realized today that photos didn't work for me either. Music has been working fine. I think it must have went bad after the overlap protection update. (Not great timing since I had the family over for thanksgiving and wanted to show a few pics, but not the end of the world.) I think I had Tivo Desktop 2.0. Not sure now because when I uninstalled it said I had 1.0.0.0 installed and would have to remove, but I know I would have had at least 1.3. Anyway, I uninstalled what I had and installed 2.2 and it works fine now. (Although haven't tested music yet :) I have a series 2 TiVo and Windows XP Pro.
     
  14. LongTime

    LongTime New Member

    1
    0
    Nov 24, 2005
    MA
    :up:

    We had the same problem today after the Thanksgiving dinner.
    Everyone just crowded around the computer to look at the photos.
    I just tried version 2.0 on another Computer and it works, I did not try the music.

    System with error:
    Your computer's OS: Windows 2000 Server w/ SP4
    TiVo Desktop Version: 1.3
    1st three digits of your TSN: TiVo #2: 240
    Uninstalled and reinstalled? NO

    System that works with pics:
    Your computer's OS: Windows XP w/ SP2
    TiVo Desktop Version: 2.0
    1st three digits of your TSN: TiVo #2: 240
    Uninstalled and reinstalled? Fresh install
     
  15. whisperator

    whisperator F Smith

    1
    0
    Nov 26, 2005
    We had the same problem while waiting for the Thanksgiving dinner.
    No photos, just music - plus we suffered my luddite (though wonderful in all other ways) sister-in-law bemoaning modern technology

    I get the problem on both my Tivo boxes

    System with error:
    Your computer's OS: Windows XP Home Edition Version 2002 Service Pack 2
    TiVo Desktop Version: 1.3
    1st three digits of your TSN: TiVo #1: 240, Tivo #2: 275
    Uninstalled and reinstalled? NO
     
  16. tivouser14

    tivouser14 New Member

    2
    0
    Nov 27, 2005
    I have been trying to figure out why my computer was not allowing the TIVO to access my photos. Thanks for posting to let me know that it's not my problem but one related to a TIVO update.

    Here's my info:

    Op System: Windows 98 SE
    Version: 1.3
    Service Number: 540
    Uninstalled: No
     
  17. bbwlover7_58

    bbwlover7_58 New Member

    14
    0
    Nov 22, 2005
    Dallas, Tx
    Ok, its been a couple of weeks since the overlap update and the discovery of this bug. Does anyone have a status on the fix, or an update on the plan?

    Thanks,
    Doug
     
  18. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,555
    37
    Jul 26, 2005
    Woodside, CA
    For users with Win98 or WinME, 1.3 is the only desktop option available at this time. For users with 2000 or XP, you should upgrade to 2.2 to fix the situation.

    As I said before, I filed this awhile back but didn't have any reports to back me up until this thread appeared and gained steam just before Thanksgiving. I'm doing what I can to get this looked at, but those of you with 98 or ME should not expect a fix to happen overnight.

    Any fix would have to be tested and soaked. If the fix is to the desktop app itself, that would be great because we could send it out pretty quickly. If the DVR's SW actually has to take the fix, it would be rolled into the next available SW release some time next year.

    I know how annoying this can be to those affected (I'm affected, too) and will make sure this thread is updated as soon as I have any worthwhile information to pass down.
     
  19. tivouser14

    tivouser14 New Member

    2
    0
    Nov 27, 2005
    Jerry-
    Wouldn't it be as simple as undoing whatever update caused the problem? I'm assuming that the DVR downloaded updated software that contains the bug that appears when interfacing with computers using Win98. Can't the previous DVR software be reissued?
     
  20. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,555
    37
    Jul 26, 2005
    Woodside, CA
    It is actually not that simple. Any SW update has to follow a rigorous checkoff process (following a "soak time") that takes a substantial amount of time and resources. We have to balance a number of other factors in as well before deciding when to release a newer version, keeping in mind that it takes several weeks to roll out. Additionally, unless it is (1) an emergency situation (2) affecting a large portion of customers, we do not perform rollouts during the holiday period.

    As with many situations, the fix for this (once completed) will be rolled into the next available SW version to make the most efficient usage of our engineers and rollout mechanism. Unfortunately, we can't justify making a new version of SW just to fix this particular issue and a desktop release for an outdated version of the desktop software would take even longer due to existing higher priorities.
     

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