Email threatening to deactivate my service tomorrow, help!

I got it also, but you can ignore it as it seemed to go out to everybody.

I did not do the deal, so I should be Ok.

 

Another recipient here of that same email. I was trying to figure out if it’s spam or just a mistake by the Tivo people.


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I had the same concern after getting the email. I guess I really don't trust TiVo much to know what they are doing these days,

 

Same problem here. I also received the 'deactivation' email this evening, and I, too, DID NOT sign up for the "Summer Breeze" promotion. I do hope it's just a mistake with the email mailing list and nothing else, but TiVo will get an earful from me either way! This is ridiculous!!!

 

I'm sure it was a mistake. I got the same email tonight and I haven't made any changes in my account or equipment.

 

I received it as well even though I had been completely unaware of the offer and own no TiVo newer than my Premiere.

 

Same with me. I never signed up for "Summer Breeze" and I have not purchased any new equipment from Tivo. I have a S3HD w/ Lifetime plan. Is this a spam attack, the Russians, or just Tivo being Tivo? I suggest we all call Tivo tomorrow.
Here's a screenshot of the email I got:

 

they're open tomorrow, if you'd like to call, and have a chance.

there's another thread:

It's Sept. 7th. Did anyone's Poison Pill from the promo kick in?

 

Omg...I got the same email and I've been freaking out. I will call tivo tomorrow morning. I too hope that I'm not on some list that will actually deactivate my tivos tomorrow. Does anyone know...if say they do deactivate a series 1, 2, or 3 by mistake.... and it's clearly their error...are they ABLE to reactivate it? I know they say they won't, but if it's their mistake CAN they actually do it? Or are you just screwed? Anyone know?

 

Most likely it is some kind if mistake though...if a bunch of people got this email. I hope. I will still call tomorrow

 

I looked into my account and found that my newest TiVo now shows that it has "All-in Service" which seems to be their new lifetime service? So it looks like they just changed the name of lifetime and on any newer units changed our lifetime service to the All-in Service and sent out notifications that are worded terribly.

 

They changed the name of Lifetime service to All-in service quite some time ago (my Roamio from 2015 has All-in). Note this name change did not impact any TiVo that you already owned so your newest TiVo (model and year you bought it?) must have come with All-in service when you bought it (and of course this is unrelated to this mail which appears to have been sent to just about everyone whether you participated or not).

Scott

 

I got it also last night and have tried to call them this morning.....only getting a busy signal. I also did not sign up for this thing they are talking about. I hope this was just a mistake that this email got sent out.

 

I had never heard of the "Summer Breeze" promotion until I received the email.... Just checked my account and my two (2011) premieres have been changed from Lifetime to All-in Service plans. Not sure when this changed as I haven't checked it for a while. Hope this is a mistake.....

 

I got the non working number too. I called again and got through and they said 5 minute wait time. Then 10 minutes, then 15, then 20. I got online and initiated a chat and as soon as I submitted the chat ended. So I put in a support ticket. Nothing but an automated response so far.

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I'm amazed they haven't sent a retraction email yet. They must have been flooded with emails, facebook messages, twitter messages, tickets, etc ... and so far they haven't sent out an email saying "Whoops!" Wouldn't that be a lot easier than handling hundreds/thousands of angry customers?