Advertisements I was browsing over at DirecTV and saw that a few weeks ago, my $0.00 DVR service disappeared and was replaced with a pro-rated $4.79 DVR service. I called them up to inquire about this and got the run-around big time. I was told that yes, they used to offer lifetime service for TiVos, but my boxes (an HDVR2 and an original DSR6000) aren't TiVos, so I have to pay the fee. I tried explaining that these boxes were most certainly TiVos and they were activated on my account long before DirecTV even came out with their own DVR. The CSR simply said that he only knows what he's been told and that I have to pay the DVR fee. I then pointed him to the information in rminsk's post where the Customer Agreement even refers to the lifetime fee for "DIRECTV DVR Service" without any mention about TiVo at all. He apologized again and said that there wasn't anything he could do, but that I could try calling again during the day when they have access to some other system. I thought that the notation in my account explaining why back when I lost the real "lifetime service" billing code, they had instead replaced it with a make-shift "free with Premier" code and that I should keep the free DVR service would have been sufficient, but apparently not. I know that this is going to be more of a problem as time goes on. Can anyone recommend some short, simple, magic words I can say to the CSR to resolve this, or will it need more of a blunt (-force) approach?