Edge Prime Video app not working

Discussion in 'TiVo Help Center' started by John Penny, Mar 14, 2020.

  1. John Penny

    John Penny New Member

    Mar 14, 2020


    Hi - can't figure something out... most commonly when I go to use the Prime Video app I get a black screen for about 5 seconds (no Prime Video logo), and then a white screen following it, and nothing more. The app does not start and I can press the Tivo button to get back to the home screen. The other apps seem to work. And Prime Video works sometimes. I have tried rebooting and that does not help.

    Any ideas? Thank you!

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