Edge Lost Reception Problem

Discussion in 'TiVo Edge' started by pnyxxpress, May 28, 2020.

  1. pnyxxpress

    pnyxxpress New Member

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    Jan 24, 2020

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    Hey Everyone! I have been an Roamio OTA owner for years. I decided late last year to upgrade to the Edge OTA. Sadly it has been a disappointment. Apps are not available, picture quality seems less than the OTA. Last month I lost signal on a local channel. In my troubleshooting I found my older OTA had no problem pulling in the channel. I jumped through all hoops with Tivo support. They decided the Edge had a bad Tuner. I received the replacement unit. My lost channel was working again... or so it seemed. 3 weeks later the channel starts randomly pixelating and now the signal is completely lost. Again the OTA is pulling a good signal.

    Signal on the Roamio is 67 so it's not like its borderline. When the channel was working it was 50 on the Edge. Obviously this could be a difference in metering between the two units. All the channels have a lower strength on the Edge. I will also add this channel is my only VHF channel.
    Thanks in advance for any assistance.
     
    Dan Cour likes this.
  2. JxxAxxY

    JxxAxxY Member

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    Oct 18, 2018
    Hmm could be a repack issue. I know one of the stations where I live moved there channel and then had to revert back right away due to interference with another station 80 miles away that used the same signal causing low to no signal at all. Now with that being said I don't think that is your issue if the roamio is picking it up fine. But a lot of the work on the repack is still going on and some is running very behind even prior to covid. You might actually need to adjust your antenna due to tower changes as well. Many in my area are putting up newer towers with larger transmitters.
     
  3. Cleophus

    Cleophus New Member

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    Nov 16, 2020
    Hi! First post here. :) I saw a comment in Reddit (I know, consider the source) inferring or stating that because the Edge OTA has 4 (or 2) tuners, it takes the signal from the OTA antenna and splits it 4 (or 2) ways, thereby diluting the signal, so channels that one once received don't come in anymore. Any truth to this? And if so, is there any fix for it?
     
  4. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I can't address the Edge from experience, but older TiVo boxes use AGC to boost or reduce the signals on every tuner. For those it is 72% OTA and 90% cable. Have you checked the levels in Diagnostics?
     
    Cleophus likes this.
  5. Cleophus

    Cleophus New Member

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    Nov 16, 2020

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    Thank you! I hadn't thought of that. I'm seeing signal strength of 58% - 84% of the OTA stations I watch the most... with the exception of one favorite station that used to come in but now shows no signal strength, and 8-11 dB SNR (whatever that is). :(
     
  6. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    From those numbers I would think the software has changed. Perhaps someone with an Edge can give you a second opinion.
     
    Cleophus likes this.
  7. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    On your favorite station, I would call them and ask if someone can find out if they changed their frequency. What are their call letters?
     
    Cleophus likes this.
  8. Cleophus

    Cleophus New Member

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    Nov 16, 2020
    Thank you! I've emailed them to see if something changed with their broadcast and will follow up with that. I've also run re-scans -- running the antenna thru the TiVo Edge, and also straight into my TV -- and the channel no longer shows up at all. (It's KRCB, in Sonoma County CA.)
     
    JoeKustra likes this.
  9. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    KRCB (TV) - Wikipedia

    You might run a channel scan on your TV. The station may have messed up their PSIP (which is not used by TiVo).
     
    Last edited: Nov 21, 2020
    Cleophus likes this.
  10. phone man

    phone man Member

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    Nov 4, 2011
    15 to 16 dB SNR is generally the threshold for receiving a station. If the signal fluctuates and drops below 15 dB you will see pixelation and drop outs.
     
    Cleophus likes this.

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