EDGE - Issues we're tracking

Discussion in 'TiVo Edge' started by TiVo_Ted, Oct 8, 2019.

  1. Oct 9, 2019 #41 of 176
    compnurd

    compnurd Well-Known Member

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    Yes it effects ALL Sony TV’s current and past And no you are not getting DV content from Comcast. It would only be based on an app

    Chrome cast doesn’t support it either
     
  2. Oct 9, 2019 #42 of 176
    TiVo_Ted

    TiVo_Ted Well-Known Member

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    I believe we have addressed the service activation issue. The security keys for the 1st batch of units had not propagated through the back-end which prevented them from showing up on customers accounts and/or completing guided setup. The TSN's which were sent to me all appear to be properly working now. @rodlebod's box has even made a successful daily call. :cool:
     
    kpeters59, bam1220, saeba and 8 others like this.
  3. Oct 9, 2019 #43 of 176
    buildersboy66

    buildersboy66 Active Member

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    Thank you Ted! You really helped on this vs going through phone support. Appreciated much. Tomorrow morning I will work on converting to Edge.
     
    aaronwt likes this.
  4. Oct 9, 2019 #44 of 176
    JxxAxxY

    JxxAxxY New Member

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    Anyone else having issues transferring a recording to the new edge. I even tried just one and it doesn't seem to work. I look in the To Do List and only see the up coming recordings. I don't see To Do List for transferring the recording I picked.
     
    shoek likes this.
  5. Oct 10, 2019 #45 of 176
    jsessler

    jsessler New Member

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    There are other sets that you could run into problems with as well. Older LG, Vizio, TCL and other sets can't be updated to support the new DV profile, so if EDGE implements and moves to the low-latency profile, it may break edge DV support on these older sets. When MS implemented DV on the XBOX ONE, it only worked with TV's that supported the low latency profile.

    If your DV-capable set is 2017 or older, it's unlikely there is support for low-latency. If you have a 2018 and newer, then you are good to go as they all implement Dolby's new profile.

    Please don't blame Sony. Dolby has been changing the DV profile and Sony implemented the latest version in their TVs at the time. The old profile isn't allowed for new applications, meaning Sony can't implement the old profile, and the edge should probably have implemented only the new low-latency profile.
     
  6. Oct 10, 2019 #46 of 176
    compnurd

    compnurd Well-Known Member

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    Every other manufacturer blames Sony so might as well pile on. Even rtings keeps calling it out in there 2019 Sony TV reviews
     
  7. Oct 10, 2019 #47 of 176
    seaninde

    seaninde Member

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    Ok then I think I am ok as I use my Apple TV for all my streaming currently and they did do an update to work with the Sony Profile last year.

    It would only be in the bedroom where I use my Tivo to stream I would not have it, but I rarely stream on that TV.

    But it would be great if Tivo did a fix since they did advertised DV and the unit was so expensive, it should work for all newer TV's that support DV.
     
  8. Oct 10, 2019 #48 of 176
    seaninde

    seaninde Member

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    As great as it might be if Sony did that, their updates are nightmares and usually mess up very expensive TVs. I'd prefer Tivo did it, like Apple TV did last year. I trust Tivo updates more than Sony's. I have had Sony TV's for years and learned early on, if the TV works perfect out of box, do not do updates.

    So please keep us updated as Tivo should really work with newer TVs that support DV, whatever the profile.
     
  9. Oct 10, 2019 #49 of 176
    seaninde

    seaninde Member

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    My account is still stuck on "Activation is Processing". Even though I am receiving it today, shouldn't it be activated by now? It was started yesterday.
     
  10. Oct 10, 2019 #50 of 176
    compnurd

    compnurd Well-Known Member

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    It does work with all newer and Older TV's that use DV.. except Sony because of what they did.. I suggest you do some more research on this before putting this squarely on Tivo. There is still a number of newer streaming boxes and 4K Blu Ray Players that STILL do not DV on Sony TV's because of this
     
    dianebrat likes this.
  11. Oct 10, 2019 #51 of 176
    buildersboy66

    buildersboy66 Active Member

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    You will be fine!
     
  12. Oct 10, 2019 #52 of 176
    buildersboy66

    buildersboy66 Active Member

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    20 minutes for Comcast Cablecard to open 9am ET...almost up and running
     
    krkaufman likes this.
  13. Oct 10, 2019 #53 of 176
    schatham

    schatham Well-Known Member

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    Once you connect it will update.
     
  14. Oct 10, 2019 #54 of 176
    seaninde

    seaninde Member

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    I did do the research. Its actually Dolby Labs that caused this whole issue. And they are not the only one. LG also used the same profile on some of their TV's and Vizio. But since this has been known for a few years I would think any device manufacturer bringing out new devices that wants their device to work with all TV's would make sure they covered all the profiles. Apple had no issue doing the update to have their Apple TVs work with Sony TV's and that was last year. Otherwise they need to clearly state on the website or box, DV will not work with Sony TV's. Then people won't feel scammed when they hook it up and find out it won't work with their TV. But as Tivo Ted said, there is a solution they can do, so then they should for a brand new flagship 400.00 device advertised as having DV and no information/disclaimer on exclusions.
     
    bam1220 and jsessler like this.
  15. Oct 10, 2019 #55 of 176
    buildersboy66

    buildersboy66 Active Member

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    online.tivo.com spinning circle...so likely no transfer attempt now
     
  16. Oct 10, 2019 #56 of 176
    compnurd

    compnurd Well-Known Member

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    There isnt any disclaimer on the Chromecast box.. Are you lambasting them over there? There is also nothing on the 400 Dollar LG Blu Ray boxes also To be Clear Vizio fixed the issue on there newer TV's

    I am not saying they cant and shouldnt address it.. But Sony and Dolby created this mess
     
    Last edited: Oct 10, 2019
    dianebrat likes this.
  17. Oct 10, 2019 #57 of 176
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I was able to access two Roamio boxes.
     
  18. Oct 10, 2019 #58 of 176
    dianebrat

    dianebrat wait.. I did what? TCF Club

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    In the fact that Dolby caved to Sony's pressure, I guess you could say that, and which LG sets use the player led option? I was not aware of any.
    The point is that it's a hack because the Sony's don't have the power/hardware to use the previous DV standard that everyone else was fine using, this is on Sony.
    Sure some manufacturers may be able to implement it like Apple, but if you read what Ted said about the Edge and its SoC I'd say the odds are slim you'll find it implemented but it might happen in a year or so.

    The source that should be saying "our equipment is incompatible with common DV sources" is Sony, not Tivo.
     
    RichB and compnurd like this.
  19. Oct 10, 2019 #59 of 176
    jsessler

    jsessler New Member

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    I think you misunderstand why the new profile came about. It had nothing to do with Sony - other than Sony implemented the new profile Dolby developed and released. Folks like to conflate the introduction of the low-latency profile with Sony's implementation. Dolby introduced the low-latency or player-led profile because the older profile just didn't work the way they intended, including the TV's that supported it. Having the TV's do all the processing led to, well, latency issues. Dolby realized it was a problem and went back and designed the low-latency profile. This put more of the lifting on the player device, which reduced the latency issues with the old profile. It was the right thing to do, especially as gaming consoles were working to support HDR.

    Go look at the 4K sales figures for 2016-2019, and specific to the 2017 and older TV's that were eventually DV capable. Cross reference with those that will buy a Edge, and that percentage is going to be pretty small. The installed-base of those 2017 and older sets is dwarfed by the number of 4K sets sold in 2018 and 2019 with low-latency profile support. Most 2016-2017 sets couldn't get even close meeting the HDR specs, let alone DV's higher ones, so sure, they did HDR and eventually DV, but they couldn't, for example, reach the necessary brightness. Again, the problems of tech playing catch up.

    If you are an early-adopter of technology then this situation is a bummer. But it's a bummer in the same light of those who purchased 1st generation 4K TV's that didn't/couldn't support the eventual 4K standard decoding (me). It's the price one pays for being an early adopter. Being an early adobter, then you've probably been using the set's built-in 4k/HDR apps, or something like the Apple 4K. Having DV support on the edge is a nice, but can anyone forgo those other options in favor the Edge's built-in apps? I suspect not, given that the app eco system around those existing options is still far stronger than what is being delivered in the Edge.
     
    jonw747 likes this.
  20. Oct 10, 2019 #60 of 176
    buildersboy66

    buildersboy66 Active Member

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    Online transfer doing nothing. Selected 5 episodes from Bolt to Edge. No light on Edge to indicate transfer. Anyone else transfer anything yet? Using IE. To Do List keeps populating all attempts. edit
     
    Last edited: Oct 10, 2019
    shoek likes this.

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