EDGE - Issues we're tracking

Discussion in 'TiVo Edge' started by TiVo_Ted, Oct 8, 2019.

  1. Oct 9, 2019 #21 of 315
    TiVo_Ted

    TiVo_Ted Well-Known Member

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    I'm looking into this now. Given that your order was a pre-order, we should not have started charging service yet.
     
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  2. Oct 9, 2019 #22 of 315
    apjames

    apjames New Member

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    Same thing here... I just received my box, web-site says it's already activated, it went through a software download and re-entered guided setup after reboot. It's now failing the verify stage of connection, error S315.
     
  3. Oct 9, 2019 #23 of 315
    TiVo_Ted

    TiVo_Ted Well-Known Member

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    Yes, it looks like you're having the same issue. This happens when the private key associated with your box is not found in our manufacturing database. Can you please PM me with your TSN so that I can investigate?
     
    kpeters59 likes this.
  4. Oct 9, 2019 #24 of 315
    rodlebod

    rodlebod New Member

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    I just sent. Update me when you can. Thanks!
     
  5. Oct 9, 2019 #25 of 315
    buildersboy66

    buildersboy66 Active Member

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    Sent TSN # also. Private message is a conversation?
     
  6. Oct 9, 2019 #26 of 315
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Yes.
     
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  7. Oct 9, 2019 #27 of 315
    TiVo_Ted

    TiVo_Ted Well-Known Member

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    Thanks for your TSN's. I'm looking into them now!
     
  8. Oct 9, 2019 #28 of 315
    southerndoc

    southerndoc TiVo Fanatic TCF Club

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    You guys saying not a word from Ted is being a little impatient. He doesn't live in this forum. He does the best he can. Give him time.
     
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  9. Oct 9, 2019 #29 of 315
    compnurd

    compnurd Well-Known Member

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    This is Sony's issue. They have caused a crapload of problems for everyone
    I still dont think the XBOX One X supports DV for Sony because of this issue. I know a boatload of 4K Blu Ray Players dont
     
    Last edited: Oct 9, 2019
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  10. Oct 9, 2019 #30 of 315
    buildersboy66

    buildersboy66 Active Member

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    I said it and if I upset him or you, my apologies. In no hurry to set it up either. Just getting ahead of the many others with possible same request to correct device activation process.
     
  11. Oct 9, 2019 #31 of 315
    dianebrat

    dianebrat wait.. I did what? TCF Club

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    Yep, Sony strong-armed Dolby into adding a new profile for their sets that couldn't properly handle the decoding on their own, NO other manufacturer uses this unique DV profile that I know of, the anger should always be pointed right at the perpetrator, Sony.
     
  12. Oct 9, 2019 #32 of 315
    KevTech

    KevTech Active Member

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    According to Sony, the source equipment will need an update to be compatible with the Sony TV DV over HDMI so it may end up for Tivo to address this.

     
  13. Oct 9, 2019 #33 of 315
    dianebrat

    dianebrat wait.. I did what? TCF Club

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    Yes, Sony has screwed over many equipment providers with their short sighted solution to this weakness in their sets, this is still a Sony problem, their solution was not to fix it, but to make it someone else's problem, that has soured me on Sony products for the future.
     
  14. Oct 9, 2019 #34 of 315
    Jeff_DML

    Jeff_DML Member

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    some more info

    Sony Dolby Vision update for Bravia TVs is apparently half-baked
     
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  15. Oct 9, 2019 #35 of 315
    trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

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    I always thought Dolby was the problem. They keep introducing new sound formats every year. lol.

    Personally they had me at Pro Logic II and I haven't cared beyond that. ONce they went ~5.1, I was over it. :)
     
  16. Oct 9, 2019 #36 of 315
    seaninde

    seaninde Active Member

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    I guess the main question is, how do we know which Sony models are affected? Because maybe they do not affect the Master Series TV's (or all models) How was this identified and what models are affected. Are we talking older/lower end models? Sony's premier master series TV's don't usually skimp, so can we get the information on How Tivo identified this and what models? Shouldn't Tivo be designed to work with all TV brands if there are such fragmented DV standards. They are alienating a whole customer segment.
     
    Last edited: Oct 9, 2019
  17. Oct 9, 2019 #37 of 315
    seaninde

    seaninde Active Member

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    Ok so that is from 2017 on old models now. This shouldn't affect the new master series TV's. I am going to call Sony and see if their new TV's are still affected.
    But if this was so well known from almost 3 years ago why would Tivo do the same thing and ignore it. People are not going to replace a TV for a Tivo.

    But Tivo needs to speak up and tell us what models are affected if they know.

    So as I dig into this is looks like my Apple 4K TV had this fixed last year.
     
    Last edited: Oct 9, 2019
  18. Oct 9, 2019 #38 of 315
    TiVo_Ted

    TiVo_Ted Well-Known Member

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    As of now, we have not identified any Sony TV's that support standard Dolby Vision. My personal TV at home is a Sony XBR 55X950F and with TiVo EDGE I get HDR support (HDR10) but not DV.
     
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  19. Oct 9, 2019 #39 of 315
    TiVo_Ted

    TiVo_Ted Well-Known Member

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    I have checked into this and there is a newer version of Broadcom firmware that will allow us to support Dolby Vision Low Latency with TiVo Edge (Cable or OTA). It apparently came out late in the development cycle for Edge and we had to stick with the prior version of firmware. I will work with the engineering team to see when we can deliver this enhancement. Given that it requires a full display driver update and re-certification of all apps that support DV, it will probably take some time to get it done. I will also try to reach someone at Sony to see if there's a chance of them updating their firmware to support standard DV. There certainly seems to be a lot of vendors besides TiVo who have run into this problem.
     
  20. Oct 9, 2019 #40 of 315
    seaninde

    seaninde Active Member

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    Ok thanks for info but maybe I was jumping the gun here, because my Apple 4K TV does DV through that HDMI connection.
    But I can't tell if Sony's new master series tv's still use that low latency profile and it works because of Apple TV's update last year or if they do not use that profile anymore and use the full standard. Also since Tivo's source is from Comcast, would I even get any DV programming. It might be a moot point for the Tivo unless I was streaming Netflix or something through Tivo to the TV? Is that right?

    My Edge arrives tomorrow so I will Test it out and know for sure by this weekend. But since Sony is so bad at software updates, I hope Tivo does one instead if Sony is still using that profile. Looks like its been well known for a few years.
     

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