EDGE - Issues we're tracking

Discussion in 'TiVo Edge' started by TiVo_Ted, Oct 8, 2019.

  1. Jul 2, 2020 #301 of 331
    xbr23

    xbr23 Member

    109
    6
    Mar 29, 2010
    Orlando, FL

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    UPDATE: sound delay when turning on quick mode continues to be an issue. She’s involved so it’s a bit of a pain for me...

    The tuning issue has been resolved. That was a Spectrum issue because they did not marry the cable card correctly. They left remnants of my Bolt+ Host #’s on my account.
     
    marcv likes this.
  2. Jul 4, 2020 #302 of 331
    marcv

    marcv Member

    56
    11
    Dec 1, 2015
    +1 I also have sound delay going from normal to quick mode on two brand new tivo edge units on two different tv setups. Previous tivo's had no sound delay on same systems/components/cables with sound so this is definitely an Edge issue. I'm told Tivo has case opened on it. I hope they find issue and it is fixable in software and not a hardware issue that cannot be resolved. You cannot watch a show in quick mode that either has commercials or you want to skip through at all due to the sound dropout as you have to rewind over and over until you get far back enough that the sound comes on to the part you missed.
     
  3. ARCA

    ARCA New Member

    3
    0
    Jul 11, 2020
    I bought a TiVo Edge for Cable 2TB a couple of weeks ago and could not get channels with Spectrum cable provider. I am on my 3rd Motorola Cable Card and 3rd Motorola Tuning Adapter. I even got a replacement TiVo Edge for Cable 2TB. I have had Spectrum come out twice and are scheduled to come on Tuesday. I am still not getting any channels. Can someone help? What should I do? I would appreciate guidance. I love TiVo, previously had Series 2 and 3.
     
  4. xbr23

    xbr23 Member

    109
    6
    Mar 29, 2010
    Orlando, FL
    ^^^when you talk to Spectrum, make sure you talk to their Cable Card Support team. the average Spectrum customer support person has little to no knowledge of how to marry a cable card to a Tivo.
     
  5. tarheelblue32

    tarheelblue32 Well-Known Member

    4,348
    592
    Jan 12, 2014
    Raleigh, NC

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    You should file an FCC complaint. That usually gives Spectrum the kick in the pants that they need to get someone who is actually competent and knows what they are doing to contact you and fix your problem.

    FCC Complaints
     
  6. Sep 4, 2020 #306 of 331
    LJayBronxNY

    LJayBronxNY Jay from the Bronx

    10
    2
    Jan 26, 2017
    Bronx, New York
    I just got an Edge as a replacement for a dead Bolt (been a TiVo user since 2003). My issue: When using skip-mode buttons instead of being a steady image there's a significant flicker (to black and back) while the system seeks the requested frame (happens both forward and back, in recorded and streaming programs). If it's important, I'm an Optimum customer in the Bronx, NY with a cable-card box. Is this normal behavior...and if so is there any coming fix i.e. firmware improvement? Thanks...
     
  7. Sep 4, 2020 #307 of 331
    Bowling

    Bowling New Member

    12
    1
    Apr 8, 2019
    I am mailing my 2TB Edge back to Channel Master. It never worked right from the get-go. On initial power-up, it had to do some kind of hours-long rebuild, then three times, it spontaneously deleted every recording. OnePasses were skipped or immediately deleted. It was a naughty machine. I will say though, the TV tuner was tons better than my old Roamio's.
     
  8. Sep 5, 2020 #308 of 331
    ajfajf1

    ajfajf1 New Member

    10
    0
    Nov 22, 2006
    Since the update whenever I press the fast forward or reverse I get an annoying image flash (live or recorded). Also the feature that allows us to fast forward to the next 15 minute hash mark works for all except the final 15 minutes.
     
    Last edited: Sep 6, 2020
  9. btwyx

    btwyx Substantive Member

    11,343
    6
    Jan 16, 2003
    Mountain...
    Is underscan being screwy a known issue?

    The default interface is very (very very) close to the top left of my screen, so I found the underscan setting and turning that up a notch or two seemed to help.

    Issue one was it told me the arrows should be visible on all sides. It wasn't even drawing the arrows at that time. They later appeared when I went back to that screen.

    Issue two, and killer issue, is setting the underscan causes the TV picture to move up and to the left. The box still knows where the edge of the screen is as it draws graphics all the way to the edge of the screen, the pictures doesn't reach that far though.

    That persisted until I rebooted, no matter what I set the underscan to again.
     
  10. jangell2

    jangell2 Member

    93
    7
    Jan 21, 2002
    I did a search in the thread and didn’t find this problem. When I hit skip 30 for 1 or more presses, the screen goes black making it hard to navigate. Turning off HDR will fixit but who wants to do that. Turning sound from, was it Dolby surround?, to PCM also fixes it. There’s a thread on the forum that indicates this had been a problem, on and off, for years.

    I’m pissed I had to turn off Dolby.
     
  11. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,269
    3,761
    Dec 7, 2012
    Ashland, PA...
    Just a guess, but try looking at one of the cable card menus. That kills Dolby on my Roamio. You need to hit Clear to exit.
     
  12. jangell2

    jangell2 Member

    93
    7
    Jan 21, 2002
    There’s a “Remote, CableCARD, & Devices” selection, then “Cable Card Decoder” which gives the chance to “Test Channels” or do a “CableCARD Instalaton”. I’m not clear on what you want me to do and why.
     
  13. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,269
    3,761
    Dec 7, 2012
    Ashland, PA...
    The cable card installation takes you to a menu where there is no video window and the audio should switch to PCM. If that fails, you will probably have no audio at all. Then it's back to the procedure you were doing. BTW, there is no "installation procedure", just screens with numbers on them. On a Motorola card, the status menu looks like this:
    ccStatus.JPG

    You don't want to choose "testing channels" as that stops all the buffers and may change the channels.
     
  14. jangell2

    jangell2 Member

    93
    7
    Jan 21, 2002
    I have already switched the audio to PCM to solve the screen going black during fast forward. I’m unhappy I had to do that because I lose Dolby Surround.
     
  15. Deuga

    Deuga New Member

    14
    6
    Jul 5, 2020
    If you're unhappy about losing Dolby I'm guessing your using an AV receiver. Shortly after the firmware update last month I started getting an 'HDMI not permitted' error on my Edge. Turns out the problem was that I wasn't using HDCP 2.2 compatible HDMI cables. I upgraded to HDCP 2.2 cables and unplugged the TV, AVR, and Tivo to force a cold reboot of everything. After that I haven't had the issue come back. My understanding is in certain circumstances the Edge assumes you're using HDCP 2.2 compliant cables. I have no proof this is your issue but am passing it along in case it helps.
     
    Kunzorama and mllacey like this.
  16. Michael Gargano

    Michael Gargano New Member

    11
    1
    Oct 13, 2020
    I'm having the same problem (S315) with my Edge on FiOs. Tried connecting to the modem directly, to the router, to an ethernet switch, and over WiFi and kept getting the S315 error on verification during setup. Called TiVo multiple times and finally spoke to a supervisor who agreed to send me a new Edge. Nothing's to say I won't have the same problem with the new one, since TiVo has no idea what's causing the issue to begin with.
     
  17. PooperScooper

    PooperScooper Member

    51
    0
    Aug 22, 2007
    Leominster, MA
    I had this happen today, my second day of using my new Edge. I tried Netflix and Vudu and they both worked. I tried YouTube and the Edge rebooted after about 15 seconds of blank screen. I had been using the Prime App just fine last night.
     
  18. Sloanstar

    Sloanstar New Member

    5
    2
    Nov 16, 2020
    Stuck in reboot loop.
    Tivo goes through startup / boot sequence and the main menu displays for a few seconds with the blue wait wheel, this spins two or three times, freezes and the unit reboots again.

    Not even a year old...

    A little bit of searching and this seems to be a pretty common issue related to hard drive failure....
     
  19. Dec 7, 2020 #319 of 331
    azmojo

    azmojo New Member

    28
    3
    Nov 25, 2008
    So I didn't have time to wade through the whole thread and kind of tough to search. With my Bolt I used to transfer files (mp4) from my PC to my Bolt using PyTivo. Just got an Edge and it's not clear how to make it work, if it works. Most of the thread appears to deal with transferring Tivo to PC, is there any way to make it work the other way around (using PyTivo or something else)?
     
  20. Dec 7, 2020 #320 of 331
    krkaufman

    krkaufman TDL shepherd

    16,312
    3,055
    Nov 25, 2003
    Transfer from PC to TiVo, through any application, is not available in the TE4/21.* software version, which is the only version allowed to run on an EDGE. (At best, transfer from a PC to TE4 requires a TE3 middle-man.)
     

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