EDGE - Issues we're tracking

Discussion in 'TiVo Edge' started by TiVo_Ted, Oct 8, 2019.

  1. Tim Powell

    Tim Powell New Member

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    Oct 16, 2019
    For remotes to pair, I had one edge and two mini voxes in the same house. I had to power off the both voxes for the edge remote to pair. Then I powered on the voxes one at a a time and did a pairing, now I have all 3 paired.
     
  2. Jay Kurtz

    Jay Kurtz New Member

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    Oct 24, 2019
    HELP PLEASE. I contacted Ted and he released the beta fix and I stumbled through getting it install. My Edge still says "no turning adapter". I'm new to Tivo w/cable. I tried "delete everyting and start over". I've unplugged and replugged the T adapter and the Edge. The T adapter (motorola) has a solid yellow light. How do I get it working?
     
  3. NorthAlabama

    NorthAlabama tabasco rules

    9,966
    2,215
    Apr 19, 2012
    sweet home, al
    now that you've installed the update, since other users have confirmed it's a fix, combined with your reporting the yellow light on the ta, i'm thinking it's now a spectrum issue, so you need to start over with spectrum (i know, sorry!).

    unfortunately, i have zero experience with ta's on comcast, so i'm at the end of my rope as far as being able to offer help - try asking in this thread:
     
  4. jjordanjoseph

    jjordanjoseph New Member

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    Nov 7, 2012
    Ted hooked me up. I’m getting my channels and no error.
     
    billso likes this.
  5. jjordanjoseph

    jjordanjoseph New Member

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    Nov 7, 2012
    You have a usb cable from tuning adapter to tivo?
     
  6. Jay Kurtz

    Jay Kurtz New Member

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    Oct 24, 2019
    Yes. I called Spectrum and they "moved" the cable CARD activation to Edge no. 2. I have PMed Ted a couple of times now, hoping to try Edge no.1 after the fix is installed on it. I suspect Edge no. 2 has a problem beyond the software. If all this fails, I'll try a Spectrum Tech person (with a fix-installed Edge). Boy, this is frustrating.
     
  7. jjordanjoseph

    jjordanjoseph New Member

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    Nov 7, 2012
    I have a coac cable from wall to tuning adapter. The tuning to tivo is both a coax and usb. You’d need the new fixed software and then call charter and they need to enter - card number, data number and host number. If you don’t do all of these things you’ll get nada.i think you can eliminate the tivo as the problem by just hooking the coax directly. If you get some programs then you know it’s just provisioning.
    I realize none of this may be helpful.
     
  8. TiVo_Ted

    TiVo_Ted Well-Known Member

    519
    2,622
    Oct 3, 2000
    Pleasanton,...
    Updated OP to state:

    "We have now (10/29) deployed a software update, version 21.9.2.1.v8-USM-12, that contains a kernel update that fixes the USB communication issue with external Tuning Adapters."
     
    ShervinF, ke3ju, compnurd and 3 others like this.
  9. ovittocs

    ovittocs New Member

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    Oct 7, 2019
    ^^^^
    Is there a list of updates in this new firmware?
     
    billso likes this.
  10. JxxAxxY

    JxxAxxY New Member

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    5
    Oct 18, 2018
    Most likely just the kernel fix due to it being the biggest issue with the release.
     
    billso and compnurd like this.
  11. JoeKustra

    JoeKustra in the other Alabama TCF Club

    17,822
    3,159
    Dec 7, 2012
    Ashland, PA...
    Does the EDGE really have one more digit in its software version?
     
  12. Radiolarian

    Radiolarian New Member

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    Sep 20, 2019
    A Spectrum technician is scheduled to come to my house on Thursday to remove the cable card and tuning adapter from my recently deceased Bolt and install them in a new Edge that is still in the box. As a part of the initial setup process will the Edge automatically download and install the software update that will allow the tuning adapter to work with the Edge? Will a manual update be necessary after the initial setup is complete?
     
  13. droobie

    droobie New Member

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    Nov 13, 2002
    Bangor, ME USA
    Usually an update would be done during the initial download during your initial setup (when it downloads the first guide data, etc.). Your tuning adapter may not actually work until you reboot after that process, but a tuning adapter isn't required to get through initial setup. Once the update is installed and the box is rebooted, it should 'just work' as long as the TA is attached by USB and connected with the network (in the case of my Motorola MTR700, that means a steady yellow ON light).

    That is my experience anyway. The update and the initial download will take some time to finish.
     
    Radiolarian likes this.
  14. JoeKustra

    JoeKustra in the other Alabama TCF Club

    17,822
    3,159
    Dec 7, 2012
    Ashland, PA...
    To save time, you could add the Edge to your network and go through Guided Setup. When asked about the cable card, just select "Install Later". Then you will get the software updates (if needed) and all guide data. Power off. When you install the cable card and power on there should be a message that the card is found.
     
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  15. cuibap0

    cuibap0 New Member

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    Oct 21, 2019
    My current TiVo box doesn't have the tuning adapter. What does the tuning adapter do?

    Sent from my SM-G975U using Tapatalk
     
  16. droobie

    droobie New Member

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    Nov 13, 2002
    Bangor, ME USA
    For some people with specific cable carriers (Spectrum pretty much uses them everywhere), they use a technology called Switched Digital Video. SDV allows them to have a limited amount of TV stations 'broadcast' on the cable line, and then the Tuning adapter (which is built into cable company boxes, but a separate box for things like Tivos) to request a channel that isn't already being broadcast on the cable network.

    They do this because then they don't need a ton of channel slots taken up on the wire for TV channels that few people watch and can, instead, use it for Internet service. Also, they can provide more channels (different languages/countries programming, etc.).

    For instance, Fox News is on our regular service, so the cablecard alone will work. However, Fox Business is a lesser viewed channel, so you need the Tuning adapter so it can 'request' the channel be available on the network for your viewing.

    A TA is usually provided when you request a cablecard, if one is required for your network. It plugs into the back of the Tivo via USB and has a connection to the cable line.
     
  17. JoeKustra

    JoeKustra in the other Alabama TCF Club

    17,822
    3,159
    Dec 7, 2012
    Ashland, PA...
  18. cuibap0

    cuibap0 New Member

    13
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    Oct 21, 2019
    Thanks. My TiVo provided by my cable company (EnTouch). I'm planning to buy the Edge and get the cablecard from them. Don't know if I need the TA.

    Sent from my SM-G975U using Tapatalk
     
  19. droobie

    droobie New Member

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    Nov 13, 2002
    Bangor, ME USA
    Worst case give them a call. There could be some situations where a TA isn't needed for a specific plan or something, but from what I've seen, if a cablecard is needed and the market does SDV, a TA will also be needed, which they'll also provide. You can't buy your own TA or Cablecard.

    There is the catch that, oftentimes the cable provider has no idea about Cablecards or TAs or Tivos. But hopefully you'll do better than some of us have done with Spectrum when having these discussions.. :)
     
  20. Nov 2, 2019 #200 of 233
    DwayneM

    DwayneM New Member

    11
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    Oct 29, 2019
    Toronto, Canada
    online.tivo.com does not work when trying to view TiVo content on my windows 10 machine with FireFox or Chrome. (Machine is on the same LAN as my TiVo). Just get a spinning circle. However, the home page does appear correctly. The guide appears correctly. My Shows appears correctly. Just cannot view content.
     

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