eBay and TiVo auction fraud

And how long was this seller known to eBay?

I find it hard to believe he/she had a long record with good feedback.

I also find it hard to believe you'd buy from someone without a good rep there, especially an item that expensive.

 

What was the eBay seller id ?

So the boxes themselves AND the service were stolen/fraudulently obtained? I can understand Tivo's position if the original seller somehow got service attached to the box without paying for either the service or the box, but it would be nice to have a little more detail here ...

(Sorry to hear of your misfortune)

 

I do not undarstand how 3 year contracts can be transfered to another party, if they can I am surprised.

From TiVo T&C

12. Using the TiVo Service. You may access and use the TiVo service only with a TiVo DVR that is authorized to receive the TiVo service and you agree not to tamper with or otherwise modify your TiVo DVR. Among other things, this means that you may access and use the program guide information only on a TiVo DVR that is authorized to receive it. The TiVo service is provided for your personal, non- commercial use, and may not be resold, in whole or in part. Except as expressly provided in this Agreement, you may not transfer the TiVo service. By using the TiVo service, you agree to receive all software updates and upgrades that TiVo sends to your TiVo DVR. If your TiVo DVR accesses the TiVo service (regardless of your payment or subscription status), you acknowledge and agree that you are a user of the TiVo service and are bound by the terms of this Agreement.

 

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This reminds of of some small print I read somewhere, I think it was for Verizon DSL on their 2 year contracts, that even if the company terminated your service you could be held liable for early termination fees.

Now I'm not suggesting Tivo is inclined to do that, or even if they could. Only that it is truly a buyer beware market these days even when dealing with generally reputable companies.

 

Sorry to hear about the transaction that has gone bad. I have been an Ebay user since 1999 and one thing I always keep in mind when purchasing through them is that Ebay is short for "buyer be aware". If the item's price or features appears to be to good to be true, then there is a high likelihood that you will experience some sort of problem. As Gastrof stated what was the sellers feedback experience. Never purchase from someone with little or poor feedback.

The OP has some recourse. Was the TiVo paid via PayPal? Has he notified Ebay of the bad transaction? Did he pay via credit card? Has he notified the Florida Attorney General? After one month you still can file complaints with them.

 

+1

Any TiVo (Well, unless it has lifetime service) on eBay offering to transfer the service to you is a fraud. They can't do that, and you may very well find yourself out of luck. As noted above, TiVo is very clear that you can't transfer monthly service to another party.

 

I think that the above statement is the total problem, only Lifetime Service can be Xfer, but I do see many TiVos on E-Bay that come with Prepaid service, I guess you can use them on the sellers account but if the Prepaid was purchased from TiVo within 30 days than the seller ship you the TiVo and cancels the prepaid within 30 days you would be SOL.

Can you give us the E-Bay ID of this seller ?

 

*

 

The alarm bells should have been ringing very loudly. I checked the seller's feeback page. I believe the seller's ID may have been hijacked from another member. Looking at "dachevyfamily" feedback, they were buyers on all transactions through May 18, 2006. Then no activity until July 18, 2007 when they make a $6.99 purchase in what appears to be a transaction to check if that the account is still active.

Then that same day they became sellers for the first time and listed the Series 3 TiVo's for $650 with three years service. (By-the-way, three years prepaid service is $299, so the cost of the Series 3 would have been $351. It has never been advertised at that low price and that also should have been a warning sign of a possible scam.)

Unfortunately, the OP missed that this seller of very expensive electronic equipment had absolutely no feedback as a seller until the seller started listing the Series 3 units.

I strongly suggest that the OP contact Ebay. If fraudulent activity occurred via a possible account hijacking the buyers may be protected.

 

Other than lifetime, I have never heard of any transferrable TiVo service. Perhaps this would work within the 30-day trial period?

How would TiVo know until the rightful owner reported it to TiVo?

 

An unfortunate case.

Ebay has become worse and worse, especially when it comes to Name Brand, Expensive Electronic equipment.

So what do you do?

1. Depends on how you paid:

By CC: Contact the issuer and make a reverse charge.

By PP: Contact Paypal and do a Reversal that way. Paypal gives you 90 Days I beleive, so even after this time, you can use your CC Reversal as above.

So: Contact EBay, Paypal, your CC Company, Tivo, get the word out there.

Maybe the Buyers and Tivo could work something out to? These buyers have paid for what they beleived was a good deal and get shafted by a low life out there. Its not there fault, its not Tivos, but come on guys..... lets turn a bad experience into something positive.

Perhaps TivoPony or someone from tivo could help out some

 

If they paid through paypal they have 45 days to file a complaint.

And I believe that the 45 days has already elapsed. Also, they would only be eligible for $200 worth of protection but that's better than nothing.

I'm very surprised that the OP actually got anything at all. Usually when an account gets highjacked they get the money and never send a product.

Anyway, if the account really did get highjacked maybe ebay or paypal will do something. But the buyer is only protected to $200 and they will be lucky if they see any money back.

 

Magnus may be correct in that Ebay account hijackers most likely will not send the merchandise for which you paid. Are the Ebay scam artists getting so sophisticated that they open accounts, buy merchandise to establish good feedback and then wait over a year to perpetrate a scam?

Just out of curiosity and I am not sure the OP knows the answers: What was the issue that triggered TiVo to declare the accounts fraudulent. How did the seller obtain the S3 TiVo's, subscribe for three years and still profit on the $650 selling price. Were they S3's stolen? Was the credit card number(s) used to open the accounts stolen?

As you can tell I like to read mystery books.

 

As others have stated, never buy a used TiVo with any kind of monthly/yearly subscription attached; also always pay by credit card. If it has been 60 days or less since the auction call the credit card company and file a complaint.

 

I've been an ebayer since August of 2000, and one generic piece of advice I'd give is to consider the longevity of the account from which you are buying. And as others have said, also check their activity, it can give you a real feel for their reputation and how much you feel you can trust them.

I think a lot of ebayers are simply misinformed when they state that a prepaid service can be transferred, I don't think most of them are scammers. I'm planning to buy a lifetime box soon when I get the right amount of money and the right deal comes along, as my last transaction fell through (which was probably a good thing), so this hits close to home.

As the saying goes, Caveat Emptor!