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Discussion in 'TiVo Coffee House - TiVo Discussion' started by Dan203, Jan 23, 2017.
Cool! Sometimes, virus protection software can just get in the way.
Yeah antivirus can cause all sorts of issues with pyTivo Desktop because of the way it works. Both the main pyTivo exes and the Desktop exe use wrapper technology that has to extract files to temporary folders before they will run. If your antivirus blocks this, or deletes any of the extracted files, it can cause all sorts of erratic behavior. In most AV software there is a way to add exceptions for specific software or folders. This will force it to ignore anything that the program does, including leaving it's extracted temp files alone.
Although even then you should restart pyTivo every few days if you can. Windows itself will try to "clean up" any temp files not being used and can sometimes delete important files pyTivo needs, but is not actively using, which will cause errors when the functions that use those files try to run. I've looked into a fix for this, but the wrapper technology I use doesn't really have one. No one envisioned it being used to run an app that just sits in the tray and runs for weeks/months at a time apparently.
Hi Dan. I've been having a network problem for about a week. I can transfer programs from Roamio 1 to Roamio 2 via My Shows or Online. I can't transfer the other way. I'm still working on it, and it's been working through wireless bridges for about two years without a problem. But the best part is I can use your pyTiVo to get the program from either TiVo then get it from my PC to the other Roamio with 100% success. I'm using Win 10 on a Dell laptop. I'm not fixed, but you have lowered my BP. Thanks.
And as soon as I had to turn off my computer, we're back to where we were yesterday.
Two files were quarantined and I clicked restore, but that didn't do any good.
So the person from McAfee said the file will continue to get removed because of its "virus-like tendencies" and he is sending instructions on how to send the file to AVERT.
I switched from Norton Antivirus to Windows Defender (free; built into Windows) years ago and have been very happy.
I just don't feel confident giving up McAfee. And they do have tech support.
At this point I'm getting no messages or any indication any download is taking place.
This is my last communication with this site until Friday. I did not get the email I was promised so I'm not sure what to do about letting the people know what to do about this problem.
There should be a way to add an exception in McAfee. If you tell it to ignore the pyTivo install folder it should ignore the actions of all the files in that folder, including the extracted temp files it uses.
Will this work with Software Version: 20.7.4.RC29-USC-11-849 on a Windows 7 PC?
Yes. It just does not work any more if the Tivo runs version 21.7+ or 21.8+ (aka Hydra, TE4). This is basically a downgrade as it removes the feature called TivoToGo (transfers from Tivo) and TivoComeBack (Computer-to-Tivo).
v21.7+ adds voice control and reverting to the older 20.7.4+ will remove this, but adds stability along with transfers.
In McAfee LiveSafe, under Real-Time Scanning, Excluded files can be added. I added pyTivoTray.exe here to get it to work.
Further communication about my situation is here.
How do I move my Yule Log?
Instead of further communications about what's already happened, probably better to follow the advice above and whitelist pyTivo Desktop in McAfee so that you finally can use the former program.
I don't know how to whitelist anything. I went to McAfee and tried to look for instructions.
Seems like it would be safer to just exclude the whole pyTivo Desktop install folder. That would ensure all the exes would run unhindered.
Okay, I see it now. It's there already. Except with different capitalization. That must have been done by the tech support person.
The pyTivo software accessed the file. Windows Media Player made it play.
Now I have a new problem. I clicked on "download recordings" and there's no indication that it's doing anything. I had to download the Yule Log again because in the process of trying to convert the file to a more usable form, I have somehow ended up with multiple files with 0 bytes and nothing that works.
Further information: When I downloaded the file that worked but seems to have disappeared, I did not know about the TiVo Libre option that would give me a file that I could use rather than a .TiVo file that would have problems. I have that set now but don't know how to change it.