My $100 HDTivo rebate is overdue, so I used DirecTVs website to send an email to their customer service. 48 hours later they reply: "I'm sorry but your email did not provide enough information for us to be able to answer your question. Please write us back and let us know if you have already submitted your completed rebate form. " Duh. That's just bad service. Instead of bothering to look for the rebate info, they throw it back into my court. OF COURSE I submitted the rebate form. So how about doing your job now and providing some "service" to this "customer" by looking up the freaking status? What a bunch of bozos. Witness the numerous posts here indicating DirecTV screwed up their rebate. They "never received" some submissions. Several people have called and received a credit in lieu of the rebate. Lots of screwups in our small sample. But others receive theirs promptly. What sort of system are they using over there? The most charitable excuse would be rampant incompetence.