Drop Outs, streaks, stutters only on Bolt

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I have had Tivos since the 1st generation and never had this problem. I have the same antenna and distribution amp.
I now am using a Romeo with lifetime and I bought a bolt in June with lifetime Refurbished from Tivo.
ONLY the Bolt has Drop Outs, streaks, stutters on all channels. My Signal Strength runs from 72 to 85.The Bolt is connected to a CM8228 antenna with distribution amp. I have a direct TV with OTA box on the same antenna and the Romeo in another room with an indoor antenna. I'm getting 72 SS on the Romeo all channels with that indoor antenna. Recording the same show on all boxes results in perfect recordings except the bolt. I have changed cables and removed the distribution amp. Same problem. It has been getting worse in the last couple of months.

So today I called Tivo service and got a foreign technician. I explained the problem and was told that unless I have 90 - 100 SS they can't guarantee drop outs. I asked her where on the Tivo site or book does it say that.? no answer I explained that 2 tivos and 1 DTV side by side and only the bolt has problems, I also explained that even with a SS of 55 the Romeo and DTV work fine. This didn't phase her. No SS of 90 to 100, go pound sand. I have ordered and outside amp which I will put up as soon as I get it.

Am I the only one that can't record a clean signal without drop outs and a SS of 72 -85? SNR 29db.

 

looking at the errors corrected and uncorrected both show 0.
So what is one supposed to do about it? Sell the Bolt?

 

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There are 2 places to show SS one is in channels and the other diagnostics. In diagnostics it shows Correct and uncorrected errors, but hey are always 0.
My question is it NORMAL for the bolt to have dropouts with a SS or 72 or not. Is the box bad?

 

tonight Im recording different news on all tuners on both the romeo and the bolt, then I will check errors on both, then tomorrow I call tivo again and demand to talk to someone with a brain.
thank you. right now each tuner is on a different channel. All show 72 ss and 29 dba s/n and none show errors.

 

Tonight I recorded the news on all 4 tuners. Only Tuner 1 ABC had drop outs. I checked the SS and noise and corrections and they all showed the same. 72% 29 dba, 0,0 all signal locked.
Now I am recording prime time shows on 3 tuners one on ABC and it is tuner 0 After I check those shows If only tuner 0 has drop outs than I will know something. Maybe it's only 1 tuner.

 

Update:
The results yesterday showed that I still got drop outs on Tuner 0.
Today I put an antenna amp on the antenna and it actually made the problem worse. I discovered a few things. By now everyone should know that you will never read higher than 72% signal strength in the diagnostic menu due to the AGC on both the Romeo and Bolt. I get 29 DBA signal to noise on both the Bolt and Romeo on all channels.
I also found that in the channels menu signal strength it also drops back within 10 seconds to 72%. Today I checked the SS on my TV and also on my DTV that has an external OTA box. All my channels read 100% on all channels I receive, but the Bolt and Romeo read 72%. If I disconnect the antenna I can get a 50% signal and a picture without problems.
So now really agraviated and armed with all the data I needed I again called Tivo Tech Support and got the familiar most likely Indian woman . I asked what country she was in and was told that they are not allowed to disclose that. Next I asked for someone that is a real technician and not reading from a script, she said she could help. So I asked how can you read the SS on a Bolt or Romeo. The answer was go to the Diagnostic menu and its there. Next I asked what should it be to insure a no drop out signal. The answer 80 - 100% I then proceeded to inform her she was wrong and why. I explained to her everything I did to verify I had a BOLT problem. I also told about the last 3 tech support people, she promised to solve my problem. She then went to a supervisor and he tuned in to the call and checked my account. I have been a Tivo customer since the 90's He agreed to replace the Bolt but there was a $49 replacement fee unless it was in the first 3 months. (I never knew that) It's been about 6 months for me, then they agreed to wave the $49 fee but I had to ship my box in first. I asked if the could just charge my card for the new box and ship it and refund it when they got it back. She said she could. Then I told her with the supervisor listing that they need to get updated scripts and they should have each current Tivo box on site to verify what a customer tells them, She said they do have several boxes, so I told her to tell the supervisor to verify the SS on their boxes at 72% and she giggled and said she knows. That should tell you everything you need to know about Tivo service. Maybe they will use their new lower corporate tax rate to improve it (HAHAHAHA).
So now I wait to see if I get a replacement or not. Then I have to make sure I can transfer my lifetime to the new box. What a pain to get a Tivo fixed or replaced during warranty. Tivo has jumped the shark concerning customer service.

 

I am OTA only and yes all read 72 with 29DB signal to noise. It appears that the support doesn't know the difference between OTA and Cable.

 

even though I get 100% on the TV and DTV all the stations back down to 72. You can see the S/N in the diagnostic menu. Select settings, help, account & system info, diagnostics.

 

Too bad tech support doesn't know.
BTW I did buy an antenna amp but it made things worse. It was before I looked at the TV signal strength. I suppose it was overloading because the SS on the Tivo actually was lower except with the amp turned all the way down. I did get one station with a higher s/n and ss up to 85. Im supposed to get my replaced Bolt Wed. but Ill be out of town.