Advertisements Well, it's been just a few days over a month since I drove about 2.5 hours to get a Roamio Pro. Since then, I've had 2 really bad experiences with support, 1 semi-ok encounter with TiVos executive relations team, a litany of issues with online.tivo.com and the iOS phone app, and I'm in the process of having an advance replacement performed. Short but sweet version: TiVo Online (on same network) often doesn't work when streaming already recorded shows to my computer. Will say it can't find my dvr. Or, it will begin to let me watch but then time out and say it can't find the DVR. After a short period of time, it will begin to work again magically. One call to customer service to inquire about the thanksgiving all in plan went really bad and a supervisor gave me all in as a consolation prize (for $99, of course, which is fine, no complaints) Another call went bad with a mouthy rep who had zero empathy for my issue at hand, and when transferred to her supervisor, got even worse after telling me I didn't need to know the previous reps name, wouldn't give me any other contact information or let me speak to someone else, etc. I'm a nice guy, it may not seem like it due to 2 supervisor calls, but I don't like rude customer service people. No, I didn't scream at the reps or curse, etc... wasn't a total ass to them. I work in IT and QA, so customer service really hits home for me. It's something TiVo has totally missed. Executive relations seemed all to happy to just "send me" a slide remote (great, something I didn't want to begin with!) but didn't chase me to follow up on my issues/problems, etc. Was a very slam bam thank you mam experience with their exec relations team, something I truly didn't expect. With the iOS app, if anyone is familiar with the "loading wheel" that iOS does when loading information, when I'd load the TiVo app and tap My Shows, it would just load and load and load, endlessly, whether I was on my own network or LTE or at Starbucks (for example).... A reboot of the TiVo would fix it, but the issue would reappear after a few days. TiVo support has blamed all of this on my network, which I admit, isn't your average Linksys router, but after going to Walmart last night and buying a Netgear something or other, the issues persist, so they are advance replacing me with a TiVo, at a cost (temporarily at least) of $641 dollars, roughly. We will see if that fixes the issue, but faith is not inspired just yet. We bought a Roamo Plus for my Dad for Christmas and a Mini and I'm thinking of returning it and selling the Roamio Pro I have. Working with TiVo is like working with a cable company, but worse. I've had some poor experiences with Comcast, but never like this....it's maddening, sad, and frustrating at the same time. Does anyone have any suggestions, thoughts?