I'm in Phoenix and as of New Years I have no program data. I make a test call and that goes thru fine but when I make the "daily call" and it starts downloading, I get a message "downloading failed. call interrupted. This is what I have done so far and nothing has helped: 1 changed call in phone numbers 2 pulled the plug, waited 30 seconds and let reboot...nothing 3 called Tivo and talked with CSR to no avail 4 I am now Resetting the Guide which I am stuck in and understand I need to put 00000 where it has zipcode to get out....go figure. I have used the same phone line for 2 years, why now the problem. Anyone with ideas on what to do would be greatly appreciated. Thanks.