Does the TiVo Slide Pro remote work with the TiVo Edge?

Discussion in 'TiVo Edge' started by eman926, Mar 3, 2020.

  1. krkaufman

    krkaufman TDL shepherd

    16,803
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    Nov 25, 2003

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    There are other threads dealing with VOX/LUX remote issues. Maybe keep this one focused on the Slide Pro in-compatibility with the EDGE?
     
  2. Mister B

    Mister B Member

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    3
    Jan 23, 2011
    El Paso...
    OK, thanks.
     
  3. GARainman

    GARainman New Member

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    Mar 7, 2021
    I'm done. I gave up. After getting about a dozen or so calls from at least 3 different people (none of whom were native English speakers) from Tivo's "executive relations team" during the middle of my workday and having them telling me multiple times that "the timestamp we perform was not successfully captured on the system " - I just gave up and told them not to call me again. We did this at least 3 times and they just KEEP calling back over and over and over with their halting, broken English and telling me the the mysterious engineers - that they won't ever let me talk to - say they didn't get the "timestamp". Well - sorry, but I can't understand why they think it's my job to figure this out. I was willing to help them out to get to the bottom of this, but now I'm not really convinced that Tivo actually employs any engineers. The people who've been calling me clearly aren't the least bit technical and have no idea beyond just reading off instructions on a sheet. I think "Lez", the guy I had been talking to must have quit on them.

    I'm so over Tivo at this point. I think they're trying to hide the fact that Tivo is just a rebranded name now and is getting everything from some other company. They're on a major downhill trajectory and don't seem to have anyone at the helm willing to take responsibility for screwups like this whole Slide Pro fiasco. The long and the short of it is - I think I've already spent the last dollar I ever will with Tivo. This Edge is LESS of a box than the 7 year old box it replaced.
     
  4. GARainman

    GARainman New Member

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    Mar 7, 2021
    If someone else wants to take up this fight with them - the "Tivo Executive Relations Team" is at 877-367-8486.
     

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