Short version: Insight Communications tells me that their digital cable service is NOT COMPATIBLE with TiVo. I want to know who has a TiVo unit connected to Insight Communications digital cable service running through the vanilla Motorola set-top box. Please chime in if you do. Whole story: I had normal (no set-top box) analog cable and TiVo for months - no problems but the normal slightly degraded signal I've read that you can expect w/ analog. Upgraded to digital to clear up the picture - they gave me the Motorola DCT2000 series set-top box. When it works, the picture is great. Problem is, it doesn't work reliably, and completely loses picture quite often. I have no problems changing channels w/ the IR blaster. The problem is that the cable box loses signal and the cable box displays a "this channel is temporarily unavailable" error message on the TV. This happens quite frequently, and outages range from a few minutes to several hours. I know that the problem is either in the set-top box or the feed to the house. But convincing Insight of that has proven difficult. They have a standard "you can't use TiVo with our digital service, it's not compatible" answer to any problem as soon as they see the TiVo. Of course, it's no surprise that they have a better set-top box w/ built-in DVR that they rent for $13/month.... hmm... see the connection? They have given me explanations ranging from "the TiVo is an active device and not a passive device, and it doesn't let the signal go through it", to "the TiVo tries to take over", to "it's not compatible with our programming". When I ask why does it work 40-80% of the time if it's not compatible, their answer is "the TiVo is compatible with SOME of our programming, but not all of it, and the programming changes". I feel that all of the above is completely fabricated you-know-what. I know this could go in the Help section, but I put it here because it's kind of a call for people to just raise their hand and say "I have that setup and it works fine for me". I'm on a mission to prove them wrong so they'll either give me a working set-top, fix the feed going into my house, or fix the feed that hits the box.