Do you want Amazon Prime Instant Video? Contact Amazon

Discussion in 'TiVo Premiere DVRs' started by bbrown9, May 30, 2012.

  1. May 30, 2012 #1 of 234
    bbrown9

    bbrown9 Active Member TCF Club

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    I wrote to amazon about providing streaming to a tivo and they said they hadn't gotten ANY requests for that before!

    So go to this link, choose feedback as the topic and start writing!

    https://www.amazon.com/gp/help/contact-us/digital-video.html?ie=UTF8&browse_node_id=200843320

    This is what I said:
    I saw on your home page today that you are now supporting Prime Instant videos on xbox360. This is disappointing because I am not a gamer and don't have an xbox 360. I do have a TiVo XL4 and would very much like to view prime instant videos on that device. However, your app for TiVo does not allow for streaming.

    When will you support prime instant video streaming on a TiVo?

    This is their reply:
    I understand you’d like to us to stream instant videos on your Tivo.

    I'm sorry, currently you can only download videos on Tivo. I understand this feature would’ve made more efficient and convenient to use Amazon Instant videos.

    This is for the first time we’ve ever received a request for a feature like this and we're glad you took time to write to us. I’ve forwarded your suggestion to our Development team, they’ll coordinate with our technology teams and work hard to implement this feature as we plan our future improvements.

    Customer feedback like yours helps in our endeavor to improve the service we provide, and we’re very happy you took time to write to us.

    Thanks for your interest in Amazon Instant videos.
     
  2. May 30, 2012 #2 of 234
    compnurd

    compnurd Well-Known Member

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    Some how i think you were lied too... just saying
     
  3. May 30, 2012 #3 of 234
    bbrown9

    bbrown9 Active Member TCF Club

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    That may be. I didn't really beleive that mine was the first request - but I do believe it's possible they have gotten so few that it didn't show up on their radar screen. Everyone has been too busy complaining to TiVo.

    If a lot of people contact them, someone will have to at least take notice.

    If you don't contact them, they won't know how many people are upset.
     
  4. May 30, 2012 #4 of 234
    compnurd

    compnurd Well-Known Member

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    Many people on this forum have contacted them before and I believe Tivo has even acknowledged that Amazon is aware but they are waiting on them
     
  5. May 30, 2012 #5 of 234
    TZR916

    TZR916 New Member

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    Message sent.

    I just signed up for Prime free trial. It works great, built into my Sony 55HX800 Tv in the living room. Would be nice to have on Elite so I could see it on the bedroom Tv.
     
  6. May 30, 2012 #6 of 234
    sharkster

    sharkster Well-Known Member TCF Club

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    I love Prime, and have had it for years but I seem to use it 99.9% for just the free shipping. I never seem to find videos that I want...maybe I haven't looked hard enough. Would love to have it on Tivo, though.
     
  7. May 30, 2012 #7 of 234
    waterchange

    waterchange Member

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    I sent a message to Amazon.
     
  8. May 30, 2012 #8 of 234
    hefe

    hefe Rebus Philbin

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    Can't hurt. I sent a message too.
     
  9. May 30, 2012 #9 of 234
    Wingershute

    Wingershute New Member

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    Sent a message also basically begging for Prime :)
     
  10. May 30, 2012 #10 of 234
    waterchange

    waterchange Member

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    Here's the reply I just received:

    Hello,

    Thanks for suggesting that we add TiVo to stream Prime Instant Videos. Customer feedback like yours is very important in helping us continue to improve the experience of using our digital video service.

    We value our customers and hope to make TiVo available for Prime Instant videos. I appreciate your thoughts, and I've forwarded your suggestion to the Instant Video team.

    Thanks for using Amazon Instant Video. We look forward to seeing you again soon.
     
  11. May 30, 2012 #11 of 234
    smbaker

    smbaker Well-Known Member

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    Odds that each of your requests will be replied with

    "This is for the first time we’ve ever received a request for a feature like this and we're glad you took time to write to us. I’ve forwarded your suggestion to our Development team, they’ll coordinate with our technology teams and work hard to implement this feature as we plan our future improvements." ?

    Maybe I'll be surprised.

    ETA: I guess not very good odds, as someone already got a divergent response. They undoubtedly have a feature-tracking db, and the OP's CSR created a new entry in it rather than using the existing entry.
     
  12. May 30, 2012 #12 of 234
    hefe

    hefe Rebus Philbin

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    My response:

    "Hello,

    Thank you for writing to Amazon.com. I understand your disappointment.

    Unfortunately, though other streaming services like Netflix work on the Tivo, the Amazon Instant Videos cannot be accessed on it currently.

    Due to the licensing and other restrictions, some of the devices are not yet available for Prime streaming.

    We are regularly working towards improving your instant video service and customer feedback like yours is very important in helping us continue to improve the experience of using our digital video service.

    I appreciate your thoughts, and I've forwarded your suggestion to the Instant Video team. They'll definitely consider this as we plan future development.

    Thanks for using Amazon Instant Video. We look forward to seeing you again soon."
     
  13. May 30, 2012 #13 of 234
    GBL

    GBL covert opiniative

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    inquiry sent.

    Here's my reply:
     
  14. May 30, 2012 #14 of 234
    atmuscarella

    atmuscarella Well-Known Member

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    Rochester NY
    Well here is the response I got:

    Hello,

    Thanks for contacting Amazon.com,

    At this time, Prime instant videos are only available for streaming and cannot be downloaded to a Kindle Fire, TiVo box, or the Unbox Player. Since Tivo is a downloadable device, you are unable to stream the prime instant videos on it.

    A list of devices compatible with Amazon Instant Video can be found here:

    http://www.amazon.com/gp/video/ontv/devices

    However, you can watch Prime instant videos from a Mac or PC, you must be logged into the Amazon.com account associated with your Prime membership. On the detail page of a Prime instant video, click "Watch now" to begin viewing.

    Also, I’ve taken your concern about making the Prime Instant Video content compatible with “Tivo” as a feedback and forwarded your comments on to our Amazon Instant Video team to consider as soon as possible.

    Thank you for letting us know what you want from your digital video service. It is always important for us to hear how customers react to all aspects. Your valuable feedback will help us to improve the selection and service we provide.

    The Amazon Instant Video Team will carefully review your suggestion.

    If you still have any issues, please contact us and we'll be happy to help you. Amazon Instant Video specialists can be reached 24 hours a day, seven days a week at 877-442-1958 or email 24 hours a day, seven days a week using the following link:

    www.amazon.com/gp/help/contact-us/digital-video.html?

    Thanks for your patience and helping us to increase the compatible devices available for Amazon Instant Video content. We look forward to seeing you again soon.

    Did I solve your problem?

    If yes, please click here:
    XXXX

    If no, please click here:
    XXXX

    Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

    To contact us about an unrelated issue, please visit the Help section of our web site.

    Best Regards,

    Ramakrishna J​
     
  15. May 31, 2012 #15 of 234
    Wingershute

    Wingershute New Member

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    I'm sorry that you haven't been able to enjoy the benefits of Prime Instant Video on your TiVo.

    I really wish that we had Prime Instant Video streaming for TiVo as well!

    Unfortunately, Prime instant videos are only available for streaming and cannot be downloaded to the Kindle Fire, TiVo box, or the Unbox Player. With an Amazon Prime membership, you can stream Prime instant videos on your Mac, PC, Kindle Fire and hundreds of models of Internet-connected TVs, Blu-ray players and set-top-boxes.

    Thanks for suggesting that we add an Amazon Instant Video streaming app to the Tivo to access Prime benefits. Customer feedback like yours is very important in helping us continue to improve the experience of using our digital video service.

    I appreciate your thoughts, and I've forwarded your suggestion to the Instant Video team.

    Thanks for using Amazon Instant Video. We look forward to seeing you again soon.
     
  16. May 31, 2012 #16 of 234
    copwriter

    copwriter Member

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    Me too.
     
  17. May 31, 2012 #17 of 234
    steve614

    steve614 what ru lookin at?

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    Dallas, TX
    Here's what I sent them:

    I expect I'll get a similar response as everyone else.

    Edit: I wonder what the people at Amazon are thinking. All of a sudden they are getting all these e-mails from people wanting APIV on their Tivo. :p
     
  18. May 31, 2012 #18 of 234
    jcthorne

    jcthorne Well-Known Member

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    Houston
    I sent an email as well. Perhaps the numbers will add up eventually. Can't hurt to ask.
     
  19. May 31, 2012 #19 of 234
    jcthorne

    jcthorne Well-Known Member

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    Houston
    Well, did not take long for a response. +1 for the credit but -1 for an incorrect answer....



    Code:
    I'm sorry that Tivos currently aren't compatible with Prime Instant Video streaming.
    
    As an apology, I've added a $3.00 credit to your account. This will automatically apply to any digital order, or any item shipped and sold by Amazon.
    
    The reason that it currently isn't compatible is because the Tivo only plays downloaded videos, it can't stream anything. Prime videos are for streaming only because the video license holders would be charging much more for allowing Amazon to make the videos available if Prime included rights to download the content.
    
    Even so, things might change in the future. Thanks for suggesting that we make Prime Instant Video compatible with the Tivo. Customer feedback like yours is very important in helping Amazon continue to improve the experience of using its digital video service.
    
    Thanks for using Amazon Instant Video. I hope you have a great day.
     
  20. May 31, 2012 #20 of 234
    stlbluesfan74

    stlbluesfan74 Mike

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    May 2, 2012
    St. Louis
    Message sent. Good thread. Thanks for the link.
     

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