Do Not Order From Electronics Expo

Sorry about your bad experience. I bought my unit from there and it worked perfectly. I looked at there return policy and being that you just purchased the order they should provide you with an RMA for return. Being that the item is still under 90 days you could also go thru Tivo as well. Either way your gonna be stuck with return shipping.

 

No problems with my order either. Just deal with TiVo - you probably got a good price through EE anyway, which makes up for most of the stress.

 

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The problem with dealing with TiVo is that you'll end up with a refurb unit for the one you bought new. You generally do have certain rights of return on a purchase that's DOA, whether the company wants to pretend you do or not. That's where your credit card company will enter the picture to help.

 

"doesn't work" is a pretty broad term. What is wrong with it? Was it DOA?

If it's defective, then you should have several options available to you, including getting your credit card company involved in the dispute. I wouldn't send it back to Tivo, because as other have said, you end up getting a refurb that someone else sent back when you paid for a new product.

 

Electronics Expo does not take returns for any reason. I posted that my buddy got a DOA HDTV from EE that took up space in house for over 6 weeks before it was fixed.

 

Here is their return page.
http://www.electronics-expo.com/make-a-store/static/customer_service/1.html

This is the relevant section to OP issue.

*Non-Returnable or Exchangeable Items

The following products are not acceptable for credit, refund, or exchange and must be repaired by the manufacturers' authorized service centers if found to be defective:
TV's larger than 20 inches
Front Projectors
Computers, laptops, netbooks and hard disk drives
Video game consoles and hardware
Audio/Video Stands/Furniture (Unopened or assembled)
Digital Satellite Systems and equipment
Any product with a service activation feature (XM & Sirius Satellite Radio Receivers, DirecTv, Tivo, Wireless Phones)
Filled out extended warranties
Items having their UPC Labels or Bar Codes cut or removed
Cut-to-length audio or video cables
Physical damaged items after being signed for in good condition
Items that have been installed, physically altered, or where wires have been cut

So it seems that he will be stuck having to deal with Tivo. It also states that they don't take returns on TV's larger than 20 inches. So as much as it may suck, they clearly stated their return process.

 

You can still try going through the CC company. You might be able to get shipping to TiVo covered.
But either way, the refurb units should be fine as long as cosemtically they look good. Whether new or used what's most important is how it works. I've had many refurb products over the years and they were identical to the the products just not as expensive.

 

Wow I will never order from those guys unless its dirt cheap, talk about not supporting there customers.

 

I had purchased a Premiere from TiVo, and it wouldn't make it through guided setup without rebooting. I returned it to TiVo and got a new unit as a replacement. If the unit is DOA, you should ask for a new unit, and get them to confirm that you'll get a new unit, and marked as such on the incident report.

 

I bought 4 Premiere XLs from EE for $278 each. 3 work fine but one has bad tuners in it so I'm going through Tivo to replace it. I bought the 3 year warranties on each so I'm hoping I get back a working unit from them.