Do Not Buy A Tivo HD

Discussion in 'TiVo Series3 HDTV DVRs' started by Chimpware, Aug 1, 2007.

  1. Aug 1, 2007 #21 of 197
    20TIL6

    20TIL6 BaDoop BaDoop BaDoop

    861
    0
    Sep 7, 2006
    Cypress, TX

    Advertisements

    Yeah, maybe a couple of things in our advantage. Motorola cards, and Comcast is a bit more accepting of a world with TiVo in it. I had no problems with my TiVo HD setup, and it has functioned flawlessly. It went more smoothly than my previous S3 setups.
     
  2. Aug 1, 2007 #22 of 197
    cr33p

    cr33p New Member

    644
    0
    Jan 2, 2005
    Ann Arbor MI
    Well worse case scenario, you live with some issues until they find a remidy, and eventually your local cable co will have M cards and life will be great again :)
     
  3. Aug 1, 2007 #23 of 197
    jmpage2

    jmpage2 Active Member

    1,977
    4
    Jan 20, 2004
    Even using the analog tuner I can see pixelization and tiling when using the zoom/full screen modes. It is not nearly as noticeable in normal aspect mode.
     
  4. Aug 1, 2007 #24 of 197
    frostrambler

    frostrambler New Member

    39
    0
    Feb 6, 2005
    Well in my case, tomorrow once I get both cards activated and the firmware works, and all my channels work, I will then check the second card and if it is pixelated I will ask the cable guy if cablevision has any motorola cards, if not then I will call Tivo and tell them about the SA problem.
     
  5. Aug 1, 2007 #25 of 197
    CharlesH

    CharlesH Member

    1,104
    15
    Aug 29, 2002
    Sacramento...

    Advertisements

    Just to emphasize the point: I really hope that the people having pixelation problems with the #2 card with SA are letting TiVo know. I'm sure that they really want to be able to reproduce the problem in their development lab, so they can fix it. Lots of detailed scenarios are useful. In addition, they have the ability to capture and upload diagnostic logs from customer TiVos, with the owner's consent. Complaining in this forum doesn't help them.
     
  6. Aug 1, 2007 #26 of 197
    randymac88

    randymac88 Member

    83
    0
    Feb 29, 2004
    Here in new york, definite problems with firmware upgrades using Scientific Atlanta cards. A total mess. I am this II close to just returning the unit and keeping my cable co's dvr until these issues are worked out. My 14 day return window is closing rapidly, and i just don't want to take the chance. I will buy again once it seems the dust has settled.
     
  7. Aug 1, 2007 #27 of 197
    jmpage2

    jmpage2 Active Member

    1,977
    4
    Jan 20, 2004
    If my dual card installation on Monday doesn't go smoothly or if they jack with me and try to stick me with bogus charges related to the cable cards, then mine won't get activated until I can get an M-card and Comcast gets their crap together! ;)
     
  8. Aug 1, 2007 #28 of 197
    ZeoTiVo

    ZeoTiVo I can't explain

    25,527
    2
    Jan 2, 2004
    your cable company will only be using one brand of cable cards as they need to match up with the head end equipment
     
  9. Aug 1, 2007 #29 of 197
    Tallguy001

    Tallguy001 Member

    74
    0
    Sep 5, 2003
    Milwaukee, WI
    I did talk to Tivo today. The rep. I talked to said she received a call earlier about the same exact problem. I was sure to give her specifics. Her only solution right now is to switch out the box. I might just wait it out.
     
  10. Aug 1, 2007 #30 of 197
    ZeoTiVo

    ZeoTiVo I can't explain

    25,527
    2
    Jan 2, 2004
    when TiVo says it is a known issue that means they have reproduced it in the lab.
     
  11. Aug 1, 2007 #31 of 197
    nick58b

    nick58b New Member

    8
    0
    Jul 28, 2007
    Santa...
    Tivo support just told me (after 10 minutes on hold) that they are aware of the problem with slot 2 and are working to fix it as fast as possible. The tech said the patch would be rolled out hopefully before next week. I have two 2007 dated SA cards, both work fine in slot 1, neither work in slot 2.
     
  12. Aug 1, 2007 #32 of 197
    Chimpware

    Chimpware New Member

    334
    0
    Jan 30, 2002
    I understand your point, but why are we having to act as R&D for Tivo. If I am going to be their lab I want a salary and benefits. There are realy only 2 cable card manufacturers from what I can tell from posts on this board, how hard is it to test both?

    I really hope this gets fixed for those willing to live with the pain.
     
  13. Aug 1, 2007 #33 of 197
    Chimpware

    Chimpware New Member

    334
    0
    Jan 30, 2002
    I am willing to bet this was me. I was on the line for an hour with the Rep. and another 1/2 hour with her supervisor. They wanted to swicth out both my boxes, but I bought them at 2 separate stores, and I spent almost a full day with Cablevision to get where I am, why repeat it? I gave them the option of sending someone from Tivo to sit at my house and work with Cablevision to get it working, or reimburse me for my time. They were not happy with either choice.
     
  14. Aug 1, 2007 #34 of 197
    dig_duggler

    dig_duggler Member

    843
    0
    Sep 18, 2002
    Birmingham, AL
    Actually it can. When I had a toxic channel issue and posted as such, Tivo Jerry contacted me and got my service # and had me force a call so they could retrieve diagnostic data.

    Still call and all, but it's not necessarily completely fruitless
     
  15. Aug 1, 2007 #35 of 197
    dolfer

    dolfer Miles Standish Proud

    722
    0
    Nov 3, 2000
    Milford,...
    Does the same hold true for M-Cards? I am having an M-Card installed soon from TW Cincy. It looks like I have an option for SA or Motorola if you go by their web site.

    I am assuming I should strongly insist that I want the Motorola!
     
  16. Aug 1, 2007 #36 of 197
    megazone

    megazone Hardcore TiVo Geek

    3,302
    0
    Mar 3, 2002
    .worcester.m...
    Note that I and other reviewers (which I linked in my review) mentioned some issues with the box. It is a known issue and TiVo is working on getting an update out quickly.

    You have 30 days to return the unit and get your money back. I recommend taking a wait and see approach. If TiVo doesn't have it patched before the end of your return window - return it. You can always buy one again later once it is patched. Maybe TiVo will do something like extend the 30-day return window or offer a free month of service or something if they don't have it patched soon.
     
  17. Aug 1, 2007 #37 of 197
    CharlesH

    CharlesH Member

    1,104
    15
    Aug 29, 2002
    Sacramento...
    From one involved in developing large commercial software products: One may think that one has used industry best practices to develop your product, and tested it exhaustively in the lab, and in beta, and then when it is generally distributed, there will be something different out there that messes things up. This is especially true when your product has to interact with complex systems you do not control, that may be configured just differently enough from what you expected to cause you grief. Asking the customer help you get the data you need to diagnose and fix the problem is considered reasonable. This is not asking the customer to figure out the cause of the problem, much less fix it.

    And in this case, one is dealing a system (cable cards) that its designers (the cable companies) had no motivation to make robust and easy to develop for. Having third-party devices have difficulties with cable cards suits their interests (as they see it) just fine.
     
  18. Aug 1, 2007 #38 of 197
    wolflord11

    wolflord11 Lord of Darkness

    1,554
    0
    Jan 16, 2007
    Madisonville...
    If this issue is with 2 Cards (Slot 1 and 2) then I was going to ask the same question.

    An M Card only takes up 1 Slot, so it should not produce the same problem.

    Any one have an M Card and can verify?
     
  19. Aug 1, 2007 #39 of 197
    shizle

    shizle New Member

    12
    0
    Jul 31, 2007
    Just another data-point, I had motorola cards installed and they work fine, no pixellation/tiling issues.
     
  20. Aug 1, 2007 #40 of 197
    thepcdoc

    thepcdoc New Member

    18
    0
    Jul 31, 2007
    Wow do I feel like an utter schmuck now! I have gone through two boxes and I have the dreaded 2nd slot problem as well. I am in Westchester NY and have Cablevision. So they are using the SA cards. I would think that Cablevision would have seen enough of these problems to know there is an issue. I have had 3 visits already and hours upon hours of phone support trying to resolve the problem. Is this problem only associated with the new HD model? Does this not happen on the Original Series three unit? If so I might be better off with that unit instead, any reason not to switch up to the S3? Any benefits of staying with the HD?
     

Share This Page

spam firewall

Advertisements